Holiday Inn Express and Suites Des Moines Downtown, an IHG Hotel, Des Moines

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All Facilities for Holiday Inn Express and Suites Des Moines Downtown, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Visual aids: Braille, Facilities for disabled guests, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Snack bar, Coffee house on site.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Spa and wellness centre, Swimming Pool, Fitness centre, Indoor pool, Sun loungers or beach chairs, Indoor pool (all year), Fitness.
Transport	Airport shuttle, Accessible parking, Airport pick up, Airport shuttle (free), Airport drop off.
Shops	Minimarket on site.

Guest Ratings For This Property

8.6

Based on 133 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.2

Value For Money

8.3

Facilities

8.7

Reviewers Mention About Holiday Inn Express and Suites Des Moines Downtown, an IHG Hotel

Review 1: The reviewer had an excellent stay at the Holiday Inn Express and Suites in Des Moines. They praised the Front Desk Manager's exceptional customer service skills and attention to detail, as (Read More) well as the friendly housekeeping and breakfast staff. The hotel is conveniently located near downtown, with plenty of parking and a shuttle service. The reviewer highly recommends this well-managed hotel. Review 2: The reviewer had an incredible experience at the Holiday Inn in Des Moines. They were surprised when the General Manager offered to give them a ride to the airport, even though the hotel is not an airport hotel. The staff were extremely kind and accommodating, going above and beyond to ensure a pleasant stay. The reviewer expresses their gratitude to the GM, Rossie, and describes the experience as unique to Iowa. Review 3: The reviewer had a positive experience with the staff at the Holiday Inn in Des Moines. When they needed accommodations adjusted after being stranded at the airport, Maddie and her manager were readily available to assist. They were impressed with the kind and patient service provided by the staff. The reviewer emphasizes the importance of excellent customer service, which was delivered by this staff.

Guest Reviews

Molly

young couple

8.0

Very good

Great overnight accommodation

Breakfast was delicious and the room was spacious and comfortable. Friendly staff too.

N/A

Published on 05 Nov 2023

Candace

group

10.0

Exceptional

Great place

Customer service was great. The place was clean and rooms were nice.

Walls are kind of thin so not the quietess, but manageable.

Published on 16 Oct 2023

Johnston

young couple

10.0

Exceptional

The hotel was modern and very clean! The staff were amazing. I definitely recommend it.

Published on 24 Sep 2023

Wendy

solo traveller

8.0

Very good

Close to family and very clean

Location

The price point was pretty high for a cookie cutter hotel

Published on 05 Sep 2023

Charlotte

review category business travellers

10.0

Exceptional

Clean

Paper plates at breakfast

Published on 26 Jul 2023

Feralsahm93

family with young children

8.0

Very good

I liked the breakfast! Tons of options

The pool was VERY cold though we couldn't swim in it water heater problems maybe?

Published on 24 Jul 2023

Erin

with friends

10.0

Exceptional

Stayed for 1 night to see a concert

Clean and new

Cant think of anything I didnt like

Published on 02 Jul 2023

Jennifer

family with young children

8.0

Very good

hot tub was cold

Published on 19 Jun 2023

Jan

young couple

10.0

Exceptional

We will stay again! And thought we should sign up for awards

We came for a family graduation and were able to share meals in the breakfast area which was a HUGE help, we really didnt have a space anywhere else to accommodate all of us , we were very grateful for that , we had other family staying there also , and the pool was lovely , oh! Loved the black out shades!

The shuttle doesnt run early enough

Published on 31 May 2023