Hilton Garden Inn New Braunfels, New Braunfels

This property has been featured in "17 Best Hotels In New Braunfels ".

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Top Facilities

parking

bar

wifi

pool

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King Room

Max 2 Adults

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A high-def cable TV is featured in this room. A microwave, small fridge, and coffee and tea-making facilities are provided.

Double Room with Two Double Beds - Non-Smoking

Max 4 Adults

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A high-def cable TV is featured in this room. A microwave, small fridge, and coffee and tea-making facilities are provided.

Junior Suite with Two Queen Beds and Sofa Bed

Max 5 Adults

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This spacious suite features a separate living room with sofa bed.

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All Facilities for Hilton Garden Inn New Braunfels

Category	Facilities
Activities	Happy hour.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Others	parking, bar, wifi, pool.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available.
Bathroom	Free toiletries, Hairdryer, Bathrobe.
Room Amenities	Air conditioning, Ironing facilities, Heating, Safety deposit box, Pants press.
Food & Drink	Wine/champagne, Refrigerator, Microwave, Vending machine (drinks), Kitchenware, Restaurant, Vending machine (snacks), Outdoor furniture, Room service, Tea/Coffee maker.
Safety & security	Fire extinguishers, Smoke alarms, CCTV outside property.
Cleaning services	Daily housekeeping, Laundry, Dry cleaning.
Media & Technology	Radio, TV, Flat-screen TV, Telephone.
Services & Extras	Key card access, Alarm clock.
Common areas	Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas.
Reception services	Express check-in/check-out, ATM/cash machine on site, Luggage storage, 24-hour front desk.
Physical distancing	Contactless check-in/check-out, Physical distancing rules followed.
Pool and wellness	Sun umbrellas, Fitness centre, Fitness, Sun loungers or beach chairs.
Outdoor & View	Terrace.
Hostel facilities	Privacy curtain.

About This Property

Featuring rooms with a refrigerator and free Wi-Fi, this New Braunfels hotel is 4 miles from McKenna Children’s Museum. The hotel has a 24-hour snack shop and an outdoor pool.

Guest Ratings For This Property

7.8

Based on 207 Reviews

100% verified reviews

Comfort

8.4

Cleanliness

8.3

Value For Money

7.8

Facilities

8.1

Guest Reviews

Jonda

young couple

9.0

Superb

Great place. Thanks for a restful, pleasant place to stay

Liked the wall-dispensed soap and hair products. Staff was pleasant, room was nice and comfortable.

A bit ridiculous to charge $2 for a water bottle in the room. No thanks, I can buy a whole case for less than $5. Breakfast not included in the price unless you select as an option.

Published on 30 Dec 2023

Cynthia

review category business travellers

10.0

Exceptional

Excellent customer service, bar at the hotel, clean rooms and comfortable beds

Published on 10 Dec 2023

Maurica

family with young children

8.0

Very good

It was right off the highway

The bathroom did not seem clean

Published on 25 Nov 2023

Bridget

solo traveller

8.0

Very good

Noise was a problem

All was great but the noise small children in hallway and next door room..could hear everything going on..adults in hall on phonewas noisy day and night..my only complaint.

Published on 23 Nov 2023

Cindy

family with young children

10.0

Exceptional

Staff, cleanliness

No hot tub

Published on 16 Oct 2023

Jason

young couple

7.0

Good

Pillows could have been better

Published on 26 Sep 2023

Bob

review category business travellers

5.0

Passable

Location to where I needed to be

Housekeeping was never done in my 4 day stay. I questioned the shift supervisor why my room was never cleaned during my stay when I was checking out, she told me that since Covid, they dont clean daily for safety reasons!!! Really!!! When I checked in I asked to at least to have my room cleaned every other day! And the clerk said no problem, but when I told the shift supervisor this, she said that he shouldnt have said that! And she would have a talk with him! If Covid was the excuse, she should have had a mask on, which I questioned!! She said it wasnt required, but cleaning my room on a daily basis wasnt required per her!!! She shouldnt be in a position of responsibility to such a popular hotel chain!!! Im actually staying at another Hilton hotel right next to the Hilton garden inn, and I inquired about the housekeeping and if it was done everyday, she looked at me and said of course it is. I asked about the Covid rules that was in place at the other hotel, she said there was no such thing, they were probably short staffed!!! Which I would have accepted, but Covid!!!! Ill never stay at the garden inn again. I like a clean room everyday when I stay away from home. Im paying for it!!! No discount for no housekeeping not being done!

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Published on 21 Sep 2023

Bob

review category business travellers

1.0

Bad

When I arrived at the hotel, I requested that my room be made up and cleaned everyday, Im paying for a cleaned room everyday. I was informed that the service wasnt available everyday, but every other day was!!!,?? So I agreed to that. I originally booked for 3 nights which would mean on my second night my room would have been addressed, clean sheets, new towels, etc. I extended my stay for an additional night because of work. So I would have been there 4 nights. Mind you, my room was never cleaned or visited by housekeeping. I didnt need the additional night so I checked our about 2 pm on my 3rd day and still charged for the 4th night. I asked if I could be granted a stay of execution for the 4th not without being charged and was told absolutely not. It was too late. I then proceeded to ask about the cleaning policy as my room had not been cleaned in 3 days and if I were staying a 4th night it would be 4 days my room would not have been cleaned. I was told by the SHIFT SUPERVISOR that they were still in COVID PROTOCOL!!!! I asked if they were still in covid protocols where was her mask!!!! She then told me that mask werent required!!! WTH, and Im told that my room cant be cleaned because of Covid!!!! Never again!!! I just checked into a hotel and they told me there was no such protocol for Hilton hotels!!! Figure this out, youre going to lose loyal customer if this is your stand!!

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Published on 06 Sep 2023