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Hilton Garden Inn Jackson-Madison

Ranked 5 out of 33 best hotels in jackson

8.3
(262 reviews)

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Queen Room with Two Queen Beds

  • Max 4 Adults
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    Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

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    King Room

  • Max 2 Adults
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    This double room has air conditioning and microwave.

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    One-Bedroom King Suite with Sofa Bed

  • Max 5 Adults
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    Room features a microwave, a small refrigerator and a separate seating area.

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    King Room with Accessible Tub - Mobility Access

  • Max 2 Adults
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    Offering free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, heating, a flat-screen TV with cable channels, as well as lake views. The unit offers 1 bed.

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    One-Bedroom Queen Suite with Sofa Bed

  • Max 4 Adults
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    Featuring free toiletries, this suite includes a private bathroom with a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, heating as well as lake views. The unit has 3 beds.

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    King Room with Roll-In Shower - Mobility Access

  • Max 2 Adults
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    Providing free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, heating, a flat-screen TV with cable channels, as well as lake views. The unit offers 1 bed.

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    Queen Room with Two Queen Beds - Mobility Access

  • Max 4 Adults
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    Providing free toiletries, this quadruple room includes a private bathroom with a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, heating, a flat-screen TV with cable channels, as well as lake views. The unit offers 2 beds.

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    All Facilities for Hilton Garden Inn Jackson-Madison

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
    Accessibility Toilet with grab rails.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Hairdryer, Bath.
    Room Amenities Sofa bed, Air conditioning, Desk, Seating Area, Ironing facilities, Heating.
    Food & Drink Wine/champagne, Refrigerator, Microwave, Restaurant, Coffee machine, Outdoor furniture, Room service, Tea/Coffee maker, Bar.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Dry cleaning, Daily housekeeping, Laundry.
    Media & Technology Pay-per-view channels, Cable channels, TV, Video, Radio, Flat-screen TV, Telephone.
    Services & Extras Key card access, Alarm clock, Wake-up service.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
    Common areas Outdoor fireplace, Shared lounge/TV area.
    Reception services Concierge service, 24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
    General Parking, Free parking, Parking on site, WiFi available in all areas.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Transport Accessible parking.
    Pool and wellness Fitness.
    Outdoor & View City view, Terrace, Lake view.
    Shops Minimarket on site.

    Guest Ratings For This Property

    8.3
    Based on 262 Reviews
    100% verified reviews

    Comfort

    8.72

    Cleanliness

    8.62

    Value For Money

    8.12

    Facilities

    8.4

    Reviewers Mention About Hilton Garden Inn Jackson-Madison

    One reviewer gave the Hilton Garden Inn Jackson-Madison 4 stars because they were not able to add an additional night at the same rate, but the GM refunded their price at another hotel. They found th (Read More)e hotel expensive but conveniently located. Another reviewer had a pleasant stay and praised the kind and helpful staff. They enjoyed nearby food options and had a clean room with a variety of breakfast options. A third reviewer had a great stay, but their blowdryer stopped working and was promptly replaced by the cleaning staff. They will stay again.

    Guest Reviews

    Robert
    family with young children
    8.0
    Very good
    Passing through town
    Location, nice decor
    Too expensive to not include breakfast

    Published on 29 Dec 2023

    Allison
    young couple
    2.0
    Very poor
    Very poor
    The rooms were stale and old. The water was so brown we had to drink bottled water

    Published on 23 Oct 2023

    Pawel
    family with young children
    9.0
    Superb
    Great location, great service
    Great location, great service

    Published on 19 Sep 2023

    Anonymous
    family with young children
    8.0
    Very good
    It was a nice experience and very sweet.
    Very quite. Nice staff. Good spot and accessible.
    The hot tub was broken. The elevators where loud and seemed unstable.

    Published on 18 Sep 2023

    Constance
    family with young children
    8.0
    Very good
    Yes, Yes, Yes
    It was clean.
    N/A

    Published on 17 Sep 2023

    Jennifer
    review category business travellers
    9.0
    Superb
    Fantastic getaway even for work!
    It was in a great location! Everything is so close. Extremely clean. Super friendly staff.
    Most people enjoy pillow soft beds and pillows. My sciatica doesnt. Only a personal complaint and nothing against the hotel!

    Published on 20 Aug 2023

    Ashton
    family with young children
    1.0
    Bad
    Front desk staff was nice, room was disturbingly unclean and filled with filth from previous guests
    I liked that they had a room available until I was in the dirtiest hotel room I have ever been in.
    The room was filthy enough that we even questioned whether the sheets had been used by previous guests without being washed in between which resulted in a very uneasy nights sleep. Checked in past 9pm, go to take a shower first thing and discover two large palm sized globs of hair plastered to the shower wall. Tired from driving 10 hours into the night until we got to the hotel, we dont want to cause a fuss that late about an unclean shower, so we scrape previous guests hairballs off the shower with tissues and think were good. Get in the shower and there are more globs of other peoples hair all over the inside of the cloth shower curtain. Okso we just try not to touch it so we can shower and sleep. Should have contacted the front desk right away after all. Further use of the bathroom and room reveal filth left before our useprevious guests toothpaste spit along the sink backsplash, goop smeared across the mirror, other peoples hair on the floor, grape sized crumbs on the floor from previous occupant, and the ac never went below 73 degrees fahrenheit in the 12 hours we were in the room though we were assured by hotel staff the ac would go as low as 68. IF our room was cleaned at all, then the only cleaning that was done was the trash had been taken out and HOPEFULLY the sheets were changed. Sadly debatable but hey, at least the plastic bag of garbage was changed. Would rather have dealt with that instead of other peoples mounds of hair, spit, and old half eaten biscuit pieces under my bare feet. Number one filthiest hotel room I have ever checked into. Maybe they thought we wouldnt notice since we checked in so late? We should have said something asap but we know how consistently crappy people treat customer service and hospitality workers these days that we didnt want to make a fuss for the staff. Well guess its either that or toss and turn in a filthy hotel room all night all the while questioning whether youre sleeping in someone elses used sheets!

    Published on 11 Aug 2023

    Reed
    family with young children
    10.0
    Exceptional
    Exceptional
    Super clean, nice hot shower snd the staff were helpful and attentive to our needs!

    Published on 21 Jul 2023

    Gremillion
    group
    9.0
    Superb
    enjoyed our stay... mattress too firm for us... felt safe on the property
    did not eat...too pricey

    Published on 17 Jul 2023

    Jason
    young couple
    5.0
    Passable
    Passable
    Location
    Outdated rooms and the bathroom showers are terrible. Breakfast very overpriced

    Published on 16 Jul 2023

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