Alcam Can Macia

facilities inside the villa itself are okay, bit old/tired in some areas, however the outside facilities were great and the view from the villa was beautiful. Unfortunately we had a really bad service from the management company, Firstly we had to pick the keys to the villa up from their office in the centre of Barcelona with no parking and they were not available until 4pm. We arrived to collect them at 1ish understanding we couldnt access the villa until 4pm but they didnt have the Keys. Told us to come back and refused to meet us at the villa to hand them over or to leave them in a key safe facility. It was really inconvenient and unless you had hired a car like us I dont know how you would be able to do that. Secondly they kept our full deposit of 300 staying the reasons because the villa was dirty and there was a lot of rubbish. The villa was not left dirty, yes there was a lot of recycling and rubbish bags left int he utility area but this is normal after 7 people staying a week. There were no instructions about where to put the rubbish but they did have small recycling bins available in the villa located in the utility. We used these and bagged our rubbish based on this. We put the rubbish in the outside bins during our stay but the wild boars that roam the streets in the area made a huge mess over night that we had to clean up. There was no way to keep the boars away from the outside rubbish bins. To avoid this happening again we left the rubbish bagged in the utility room which we think is entirely reasonable. It took the management company a week to inform me we wouldnt be having the deposit back after I chased them twice. I replied to their message asking them to reconsider for the reasons above and I havent even had the curtesy of a response. The keeping of the deposit was completely unfair and unreasonable and the communication about it extremely poor.