Best Western Premier Dover Marina Hotel & Spa, Canterbury

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All Facilities for Best Western Premier Dover Marina Hotel & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Walking tours, Windsurfing, Cycling, Live sport events (broadcast), Beach, Fishing, Hiking.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Soundproof rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Heating, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Solarium, Foot massage, Make up services, Massage, Foot bath, Fitness centre, Beachfront, Beauty Services, Couples massage, Fitness classes, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Hand massage, Fitness/spa locker rooms, Yoga classes, Hair treatments.
Transport	Accessible parking, Car hire.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

7.7

Based on 4859 Reviews

100% verified reviews

Comfort

8.1

Cleanliness

8.2

Value For Money

7.6

Facilities

7.9

Reviewers Mention About Best Western Premier Dover Marina Hotel & Spa

The Best Western Premier Dover Marina Hotel & Spa has mixed reviews. Guests appreciated the convenient location, spacious rooms, and friendly service. Some mentioned drafts from old windows as an iss (Read More)ue. The spa and restaurant received positive feedback, with one guest praising Paolo for exceptional customer service. The hotel's cleanliness, updated facilities, and scenic marina views were also highlighted. Vegan options were satisfactory but lacked creativity. Overall, the hotel was recommended for functions and meetings.

Guest Reviews

Susan

young couple

9.0

Superb

An overnight stay en route to Calais. I wish wed had more time to enjoy the facilities.

Excellent location, good customer service and very good breakfast.

Nothing

Published on 04 Jan 2024

Ayeshah

young couple

5.0

Passable

Dont think will come again

Good atmosphere

Mattress wasnt comfortable Complained about the heater wasnt working but nothing was done Sauna and steam room was out of service Not good value for money

Published on 04 Jan 2024

Lazar

young couple

5.0

Passable

Overall decent but not good value

Convenient location before you cross the tunnel to get to France - Europe.

No ventilation system, to hot cannot open window. There is only one old elevator that you have to wait awhile to get to your room or reception.

Published on 04 Jan 2024

Marcin

review category business travellers

8.0

Very good

Friendly staff

All ok

Published on 04 Jan 2024

Marcin

review category business travellers

8.0

Very good

Friendly stuff

All ok

Published on 04 Jan 2024

Jane

young couple

6.0

Pleasant

Generally met our needs well.

Met our basic needs and not too expensive. Chose not to have breakfast as dont like big hotel breakfasts and good that not inclusive.

Room too hot. Loo did not flush properly. Got bored with endless emails in advance - some of which were v out of date as seemed to relate to COVID. Still not sure the hotel has deducted the right sum from credit card - will have to sort out. Other visitors in corridors quite noisy.

Published on 03 Jan 2024

Caroline

young couple

8.0

Very good

Perfect

Location Bed

Published on 03 Jan 2024

Cobb

family with young children

8.0

Very good

The room was a family room but was nice and big. Also bed comfortable. Room had a nice atmosphere. Also restaurant was good.

The bathroom was very cold because there were no blinds on the windows to stop cold air coming through. I did mention this to the reception.

Published on 03 Jan 2024

Lee

family with young children

9.0

Superb

Mayur from front desk was best

Published on 03 Jan 2024

Karen

young couple

5.0

Passable

Very disappointed

Breakfast was good, staff were good

Room was very small considering we upgraded The taps were the wrong way round right was hot left was cold The draft through our door blew a tissue across the room The air conditioning was unsvailable

Published on 02 Jan 2024