Arkana 9 Suites by Grupo Amber, Playa del Carmen

This property has been featured in "39 Luxury Hotels In Playa Del Carmen ".

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Top Facilities

wifi

pool

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Junior Suite

Max 3 Adults

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The rooftop pool is a top feature of this suite. This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The well-fitted kitchen has a refrigerator, kitchenware and a microwave. The suite offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

Standard Suite

Max 3 Adults

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This suite features a rooftop pool. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the kitchen, guests will find a refrigerator, kitchenware and a microwave. This suite is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.

Maisonette

Max 4 Adults

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This apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchen has a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 3 beds.

Category	Facilities
Others	wifi, pool.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Designated smoking area, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Bathroom	Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Body soap, Conditioner, Toilet, Shampoo.
Room Amenities	Sofa, Sofa bed, Air conditioning, Wardrobe or closet, Rooftop pool, Safety deposit box, Fan.
Food & Drink	Coffee machine, Refrigerator, Microwave, Kitchenware, Kitchen, Outdoor furniture, Tea/Coffee maker.
Safety & security	Fire extinguishers, CCTV in common areas, CCTV outside property.
Cleaning services	Daily housekeeping, Laundry, Dry cleaning.
Media & Technology	Cable channels, TV, Flat-screen TV.
Services & Extras	Key card access.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Pool and wellness	Sun umbrellas.
Outdoor & View	Terrace.

Location & Nearby Places

Centro (1.2 Km from city center)

Calle 42 MZ 131 LT6

4 Nearby Attractions

Explore the Mayan ruins

1.2 km

Visit a Cenote

2.0 km

Beach Time

3.8 km

Eco-parks

8.4 km

About This Property

Arkana 9 Suites by Grupo Amber is well located in Playa del Carmen, and features an outdoor swimming pool, free WiFi and a terrace. Built in 2018, this 4-star hotel is within 2.6 km of Playacar Beach and 2.6 km of ADO International Bus Station.

Guest Ratings For This Property

8.4

Based on 190 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

8.7

Facilities

8.6

Guest Reviews

Daniela

group

9.0

Superb

Great stay and the customer service was also good.

The location, space distribution in the room.

Nothing.

Published on 21 Oct 2023

Nogah

group

1.0

Bad

just dont come

nothing

everything, noisy in the middle of building area, a bird which doesnt stop making noises, far away from the center, terrible crew. just dont even think of coming to this place.

Published on 02 May 2023

Lisa

young couple

9.0

Superb

Beautiful stay.

It's a great location, with access to locals and cheap food. Not far from the beach. Great size room and peaceful stay. Very communicative with staff. I would stay here again anytime.

The fridge was leaking water, I'm guessing its due to the heat.

Published on 10 Apr 2023

Fahid

group

7.0

Good

not very clean, towels old with holes. first floor very bad, room upstairs good for the price.

Published on 20 Mar 2023

Hernndez

young couple

6.0

Pleasant

Good

Very good location, not so far from the 5th av and very centric, bed was absolutely confortable! Room was very spacious and comfy.

In the site pictures the rooms are with balcony or at least have a window next to the bed, in our case it didnt, I asked the reason why and i was told the room with balcony was the master suite which was busy but in the description of the room, in the booking, there is no specifications about this. also there were some items very old like the chairs in the room and some dishes were dirty

Published on 11 Feb 2023

Miriam

with friends

9.0

Superb

Clean and valuable place to stay, would definitely book again!

Clean, big apartment and the staff was super nice. All the essentials to cook a light meal and breakfast. We also loved the rooftop with attached pool!

Location is a bit far from the beach and all the happening. Water shut off for half a day, would have liked an update from the staff on what was going on.

Published on 10 Jan 2023

Jaime

family with young children

10.0

Exceptional

great stay , everything excellent

location is great close to the beach and stores, very secure entry , beautiful pool on the top

nothing

Published on 05 Jan 2023

Maire

family with young children

4.0

Disappointing

the rooms were clean and nice and quite big . great pool area.

soooo depressing room. it was sooo dark inside .our place was on the first floor and no natural light and the lamps also were so poor. in the bedroom when i turned on the light , it blinked allmost 5 minutes, i thought im going to get seizure somekind . and what a view from the bedroom .. straight to neighbours toilet . there is a tv in a livingroom.but nobody knows how it works . wifi worked only in livingroom.

Published on 04 Jan 2023

Ivan

young couple

10.0

Exceptional

Very moderm and comfortable suite. Nice kitchen and bathroom, comfy bed. It does look like the pictures. I was concern about previous reviews about the location but it has actually a good location. Walking minutes from 5th avenue but in the same time away from the noise of the main street. Supermarkets and pharmacy very close. I would definetely stay again. Overall a very nice stay

Published on 27 Apr 2022