Aut�ntico Vertical Playa del Carmen, Playa del Carmen

This property has been featured in "39 Luxury Hotels In Playa Del Carmen ".

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Top Facilities

wifi

pool

bar

food

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Deluxe Room

Max 2 Adults

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The double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a dining area, a wardrobe, a safe deposit box, a tiled floor and a flat-screen TV. The unit has 1 bed.

Superior King Room

Max 2 Adults

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The double room offers air conditioning, a coffee machine, a balcony with city views as well as a private bathroom boasting a shower.

King Room with Spa Bath

Max 2 Adults

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This double room features a hot tub and a spa bath. The double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. Featuring a patio, this double room also provides a dining area, a wardrobe and a flat-screen TV. The unit has 1 bed.

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All Facilities for Auténtico Vertical Playa del Carmen

Category	Facilities
Activities	Live sport events (broadcast).
Cleanliness & disinfecting	Hand sanitiser, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, wifi.
Miscellaneous	Family rooms, Non-smoking rooms, Lift, Designated smoking area.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available.
Accessibility	Upper floors accessible by stairs only, Upper floors accessible by elevator, Entire unit located on ground floor, Accessible by lift, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Body soap, Conditioner, Toilet.
Room Amenities	Sofa bed, Air conditioning, Wardrobe or closet, Desk, Shallow end, Iron, Safety deposit box, Hot tub, Tile/marble floor, Non-feather pillow, Socket near the bed.
Food & Drink	Coffee machine, Dining area, Outdoor furniture, Bottle of water, Room service.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Linen, Towels/sheets (extra fee), Wake-up service.
Media & Technology	TV, Flat-screen TV, Telephone.
Common areas	Sun terrace, Picnic area, Shared lounge/TV area.
Reception services	Concierge service, 24-hour front desk, Express check-in/check-out, Tour desk, Private check-in/check-out, Luggage storage, Currency exchange.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Sun umbrellas, Solarium, Public Bath, Sun loungers or beach chairs.
Transport	Airport drop off, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Bicycle rental, Airport pick up.
Outdoor & View	City view, Terrace, Patio, View, Balcony.

Location & Nearby Places

Centro (1.1 Km from city center)

Avenida 10 #16-40, entre Calle 38 Norte

4 Nearby Attractions

Explore the Mayan ruins

1.3 km

Visit a Cenote

1.8 km

Beach Time

3.7 km

Eco-parks

8.3 km

About This Property

Boasting an outdoor swimming pool, a shared lounge as well as a terrace, Auténtico Vertical Playa del Carmen is set in the centre of Playa del Carmen, 300 metres from Playa del Carmen Beach.

Guest Ratings For This Property

8.8

Based on 286 Reviews

100% verified reviews

Comfort

9.3

Cleanliness

9.3

Value For Money

9.0

Facilities

8.9

Guest Reviews

Yulye

solo traveller

4.0

Disappointing

Water was completely cut off before 10am

Bed was comfortable with good pillows. Good location, not too noisy and modern finish.

Water was completely cut off without warning just before 10am. When I mentioned it to staff at reception they didnt seemed to know of the issue but said it was probably some water works in the neighbourhood. I too often get that type of answer from places that do not want to accept responsibility. And assuming that was the truth, they should warn customers in advance so that we either stay knowing the consequences of not having water to shower, wash or use the toilet or get a refund and cancel. Either way I was disappointed with the way it was handled with no apologies or sincere promise that it will be looked into.

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Published on 04 Jan 2024

Kim

family with young children

9.0

Superb

Absolutely perfect end to our holiday.

The amount of space in the suite. Nice stylish yet cosy design. Really comfy beds. The communal areas also fantastic. The location was great. The staff super helpful. All excellent.

Couldnt get bedroom TV working but werent that bothered. Also curtains did not cover windows in both rooms but again not too much of an issue. Just if you need blackout.

Published on 31 Dec 2023

Ester

with friends

8.0

Very good

A quiet and nice place in the center of Playa del Carmen

The staff was really nice. The room was comfortable and the bathroom was spacious. The hotel is near the main avenue, but it's in a very quiet corner.

The staff is really helpful, but not always well organized.

Published on 03 Dec 2023

Monica

young couple

10.0

Exceptional

Definitely will go back again

Extremely clean, comfortable bed, great atmosphere, amazing staff, very well located and close to all amenities to make our stay more relaxed! I recommend 100 %

I like everything about this beautiful hotel

Published on 26 Oct 2023

Jacki

solo traveller

10.0

Exceptional

Will always return

Staff was amazing Love the value of this hotel and the neighborhood they are in. Small dipping pool as aligned with most boutique hotels in Latin America Amazing AC, comfy king beds Near beach and lovely restaurants on 38th.

Published on 14 Aug 2023

Ahmad

young couple

9.0

Superb

clean hotel with helpful staff

helpful staff, big room, good air condition, clean bathroom

Published on 09 Aug 2023

Carmen

young couple

10.0

Exceptional

Great location

The location perfect. Fruiendly staff

The common areas on floors 4 to 6 were great. I would only fans for summer days.

Published on 02 Aug 2023

Nicolas

young couple

8.0

Very good

It was cozy, comfy, well located and the staff was great!

The pool was too small and wasn't really clean.. It took a long time for the deposit to.be returned back to my account.

Published on 30 May 2023

L

solo traveller

9.0

Superb

GREAT LOCATION and a FRIENDLY/HELPFUL staff

Breakfast was not included in my room rate.

The halls are quite warm. I do not like the fact that when you leave/take you key - the AC system shuts off. If you are gone all day - you can come back to a steamy hotel room. There should be a minimum temp set when the room is occupied so that it can easily/quickly be brought back to the desired temperature of the guest.

Published on 09 May 2023

Dimitrios

group

10.0

Exceptional

Great place to enjoy Playa del Carmen

The hotel was very clean and the beds were very comfortable. The location is great, right in the heart of Playa del Carmen. The staff is very friendly and always gave nice tips about restaurants and bars around.

Published on 25 Apr 2023