Annabell Gardens

It was bad. And I wish we could say otherwise, but it was a rough stay. Here comes a summary of our experience, below: - We had to change rooms because the water was so cold in our original room. It was still pretty cold in the 2nd room, though at least it wasn't freezing cold, just cool. - The AC wasn't working well, and the weather was varying drastically during our stay. It totally stopped cooling toward the end of our stay (fan only). - At around 9:00pm each evening, the AC vents began to smell like #2 (yes, as in poop). So we had to turn off the poorly working AC completely, so the smell of #2 wouldn't circulate around the room. How does that even happen? - The bathroom was tiny, and the tiled floor was extremely slippery. Very few towels were provided. - We found a lady's underpants in the washing machine. Definitely no sanitation between washes and guests at this place. - The lights weren't working properly in the kitchen, so we had to cook in very dim lighting. - Housekeeping had to be requested 24 hours in advance. Also, the housekeeper either stole, or threw away, 2 of our belongings. We really miss those 2 things! When we called the front desk about this, Sophia was indifferent and said she didn't know where our things might be. - Sophia at the front desk was consistently unfriendly and unprofessional. Just terrible. - The properties were old and run down, with pieces of wood missing from the downstairs balconies. - The parking lot was a mess, with potholes, trucks, a huge dumpster and large vehicles that roared during our stay. - The living room was small, and the little couch was as hard as a rock. - The wifi didn't work. Not once. - When we called front desk to request a cancellation/refund, they said I would have to contact the General Manager, who is only there Monday - Friday. We were contacted by the General Manager, but he never followed up when we reached back out to him several times.