WorldMark Reno, Reno | Photos, Reviews & Deals @Holidify

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Category	Facilities
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Designated smoking area, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Vending machine (snacks), BBQ facilities, Vending machine (drinks).
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi.
Cleaning services	Daily housekeeping.
Common areas	Shared lounge/TV area, Games room.
Reception services	Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Paid WiFi, Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Outdoor pool (seasonal), Fitness.
Transport	Accessible parking, Street parking.

Guest Ratings For This Property

9.0

Based on 117 Reviews

100% verified reviews

Comfort

9.3

Cleanliness

9.4

Value For Money

9.0

Facilities

9.1

Reviewers Mention About WorldMark Reno

WorldMark Reno is praised for its convenient location within walking distance of downtown attractions and nearby casinos. The staff is described as friendly, respectful, and accommodating. The rooms (Read More)are clean, spacious, and comfortable, with all the necessary amenities. Some guests appreciated the personalized communication and attention to detail from the staff. The property is considered a good option for a stay in downtown Reno, although it may not be as luxurious as other WorldMark locations. Overall, it receives positive reviews for its location, service, and comfortable rooms.

Guest Reviews

Tzuching

family with young children

2.0

Very poor

Not like a 4-star hotel, photos doesnt reveal the real condition.

Clean

Old, no drinking water ,no slippers, humidity odor indoor

Published on 11 Dec 2023

Marcus

family with young children

10.0

Exceptional

Awesome, will look for the room again for future visits.

Fantastic value and room! Quiet, private spaces in room, and kitchenette was perfect!

Gym could use a few more items.

Published on 09 Dec 2023

Pa-simons

family with young children

10.0

Exceptional

Hade a good time.

It was clean. The location was great and parking was hassle free.

Mattresses were old and need to be replaced.

Published on 01 Dec 2023

Maria

family with young children

10.0

Exceptional

The cleanliness, smell and the friendly staffs

Published on 17 Nov 2023

Exceptional

It was more than I expected, loved the spacious rooms and plenty of sleeping space for the family. Walking distance to the casinos.

Had to pay for wifi

Published on 06 Nov 2023

Gonzalez

group

10.0

Exceptional

Dont go anywhere else.

The suite was very spacious and very well equipped. I was very pleasantly surprised.

WiFi is an additional cost.

Published on 30 Oct 2023

Avant

review category business travellers

7.0

Good

The rooms are well laid out and the staff is very helpful. We would stay here all the time, and for extended periods, even with all our complaints, but for the non-existent internet service. (And kudos to the staff for attempting to get me a refund (yes, they charge for Internet!). I know it's not staff's fault but the company should get a better internet provider.)

1) The internet is unusable even though they charge $16 per day for it. This is 2023 - charging for interest is absurd, but for it to be useless is perplexing. We travel for/to work and would love to stay here for a week at a time, but can't without working Internet, whether it costs or not. 2) Check-out is now 10 a.m. because they are short staffed and need to clean the same number of rooms but with less people. I believe check-in is later than normal too, but we got lucky on a weekday and they had the room ready mid-afternoon. 3) They charge for housekeeping, and the fee is really high. 4) They don't response to booking.com request for cancellation. This was the second time where we booked for multiple nights but ended up having to leave early, yet my request for cancellation of the last night or two were ignored. At a hotel, it's standard that once you check in and pay for the first night, you can change the rest of your itinerary. I get that this isn't a regular hotel, but they charge like one so should have the same services. 5) They are still blaming short staffing for many of these issues, yet they still charge the same price but for worse service. If you're going to cut back service and/or charge for them, then the room rate needs to be less than before.

(Read More)

Published on 27 Oct 2023

Stephanie

young couple

10.0

Exceptional

Shawn and the rest of the staff were so friendly and helpful. They made our stay very pleasant. Thanks everyone

Published on 10 Oct 2023

Jessica

group

2.0

Very poor

Hotel cancelled our booking and still charged us

friendly reception staff

We paid for two nights but our arrival was delayed by one night. Despite paying the full 2-night cost in advance, and contacting the hotel via the app to ask them to hold the apartment for us, the room was given to someone else and we received no refund (and had to pay again for a different hotel that night).

Published on 03 Oct 2023