Whitney Peak Hotel Reno, Tapestry Collection by Hilton, Reno

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All Facilities for Whitney Peak Hotel Reno, Tapestry Collection by Hilton

Category	Facilities
Activities	Happy hour, Live music/performance, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Allergy-free room, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Breakfast in the room, Vending machine (drinks), Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Valet parking, ATM/cash machine on site, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Pets allowed, Parking, WiFi available in all areas.
Entertainment and family services	Evening entertainment.
Pool and wellness	Steam room, Fitness centre, Fitness/spa locker rooms, Fitness classes, Fitness.
Transport	Accessible parking, Electric vehicle charging station, Parking garage.

Guest Ratings For This Property

8.0

Based on 1262 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.5

Value For Money

8.0

Facilities

8.3

Reviewers Mention About Whitney Peak Hotel Reno, Tapestry Collection by Hilton

The Whitney Peak Hotel in Reno has a mix of positives and considerations. Some negatives include the lack of automatic doors, distant parking, limited outlets, and no bathroom fans. However, the staf (Read More)f is friendly, the breakfast is delicious, and the hotel is pet-friendly. It is conveniently located near major casinos, offers a smoke-free environment, and has rock climbing and a gym. The only other complaints were a uncomfortable bed and a restroom smell. Overall, it is a noteworthy spot to stay in Reno.

Guest Reviews

Jose

family with young children

10.0

Exceptional

Great layover!

Excellent location and attentive staff! Lobby and restaurant excellent!

Breakfast portions could serve a small army! (not negative but should have a kids portion!)

Published on 31 Dec 2023

Jennifer

family with young children

8.0

Very good

It was clean, amenities were great, decor was cool and they are dog friendly

The decor style is impressively cool, exuding a blend of Western contemporary vibes. Our accommodation was a King suite on the 16th floor, while our daughter opted for a standard king room on the 12th floor. Upon entering the lobby and our room, my immediate reaction was a resounding "wow!"impressed by the chic aesthetics. The staff proved exceptionally helpful and polite, and the pet-friendly policy was a definite plus. The bed offered excellent comfort, and amenities included a quality makeup mirror, dryer, iron, robes, slippers, as well as a functional fridge, sink, and microwave. Notably, the hotel surpassed others in terms of cleanliness.

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The Whitney parking charges $5 per night, conveniently located a block from the hotel, but it did raise safety concerns. I recommend choosing Eldorado for a more secure option. During our wait for my husband, a homeless man entered the valet lobby and slept on the luggage cart, despite the discomfort of paying customers. We faced elevator issues, getting stuck on random floors, with conflicting explanations from maintenance and the front desk. Maintenance said it was mechanical and front desk said it was our cards. Despite a 15-minute delay to reset our cards, we just wanted to reach our room after a long trip. The room's decor was impressive, though the green contemporary chair was noticeably dirty. Old-style flick switches for lights and malfunctioning outlets were a downside, so bringing your own USB is advisable. Construction noise at 9 am disturbed our sleep, triggering our dog's barking. While the hotel and gym are dog-friendly, the restaurant isn't, likely due to past complaints; however, adding outdoor seating for dogs could boost business.

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Published on 28 Dec 2023

Marie

young couple

10.0

Exceptional

This hotel has become our go-to when we visit Reno.

This was our second time staying at Whitney Peak and they have since updated their rooms. The decor was beautifully done!

Published on 22 Dec 2023

Edward

young couple

9.0

Superb

Nice place downtown near the famous sign

Nice property. Clean room. Friendly staff.

Hard to warm the room for some reason. It wasnt too cold but even setting the temperature to 80F didnt heat the room as expected.

Published on 12 Dec 2023

Darren

solo traveller

6.0

Pleasant

An overall forgettable experience - the value just isn't there for the price I paid.

The room was nice, spacious, and clean. As a climber, the climbing gym on-property was a major bonus.

Without the climbing gym, there wasn't anything special about this hotel. For such a premium price I would have expected more amenities. The hotel bar / restaurant was closed every time I wanted to use it. There wasn't any food or beverages purchasable at the hotel when the bar / restaurant was closed. The staff wasn't particularly friendly when I asked questions. I was lucky I was traveling alone, because if I had been on a trip with my wife we would have been pretty bummed out by the overall experience. There were also a few things that just felt a little cheap about the experience (lumpy pillows, hair dryer didn't work, and the A/C was inconsistent). These aren't things I would normally complain about - but I wanted to treat myself to a nice hotel for this trip ... and for the price I think I could have done better elsewhere in Reno.

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Published on 11 Dec 2023

Dave

young couple

8.0

Very good

Parking could have been cleaner or included.

Published on 03 Dec 2023

Jorge

young couple

10.0

Exceptional

Excellent

Service

Published on 30 Nov 2023

Yucai

family with young children

2.0

Very poor

bad experience.

location

noise from ongoing remodelling project. smell from the low quality of silicone used in the room. the water temperature for bathing was never tested before letting customer book the hotel, technical guys fixed it by adjusting the controllers inside of the wall. the furnace doesn't work, set it to heat, it keeps running but no any warm air gets out, tired of testing the hotel so didn't ask for fixing.

Published on 30 Nov 2023

Karmen

family with young children

8.0

Very good

They charged me for an extra Room that somehow mysteriously appeared on my credit card and they said there was nothing they could do about it. paid for a room that I didn't even use. I tried to get help from some there front desk staff, and all they wanted to do was argue and not take any responsibility and did not try to help me out.

Published on 28 Nov 2023