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voco Gold Coast, an IHG Hotel

Surfers Paradise (0 kms from )

Ranked 26 out of 47 best hotels in gold coast

8.2
(4672 reviews)

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About voco Gold Coast, an IHG Hotel

Located in Surfers Paradise, VOCO Hotel offers a range of amenities to ensure a comfortable stay. The hotel features kid and family-friendly play areas, as well as two pools on different levels, offering beautiful views. The reception staff provides excellent service and is always ready to assist. The rooms are clean and comfortable. The hotel offers a buffet breakfast with a variety of options, including gluten-free and vegan choices. The hotel is conveniently located within walking distance of local restaurants and shops. With its central location and friendly staff, VOCO Hotel is a great choice for both families and couples seeking a pleasant stay on the Gold Coast.

Top Facilities

parking

bar

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All Facilities for voco Gold Coast, an IHG Hotel

Category Facilities
Activities Happy hour, Live sport events (broadcast), Snorkelling, Canoeing, Golf course (within 3 km), Fishing, Diving.
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Visual aids: Braille, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Lower bathroom sink, Non-smoking throughout, Visual aids: Tactile signs.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility Toilet with grab rails.
Room Amenities Heated pool, Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Key card access.
Common areas Sun terrace, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Concierge service, Tour desk, ATM/cash machine on site, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General Private parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Indoor play area, Babysitting/child services.
Pool and wellness Outdoor pool (all year), Swimming pool, Swimming Pool, Fitness centre, Pool with view, Fence around pool, Fitness, Outdoor pool.
Transport Accessible parking, Public transport tickets, Parking garage.
Outdoor & View Terrace.

Guest Ratings For This Property

8.2
Based on 4672 Reviews
100% verified reviews

Comfort

8.6

Cleanliness

8.6

Value For Money

8.0

Facilities

8.3

Guest Reviews

Ping
group
9.0
Superb
Good
The service was great.
The Hotel Breaky Offerings were lacklustre and we ended up going elsewhere for Breaky.

Published on 05 Jan 2024

Tzu
family with young children
10.0
Exceptional
Good
Location, pool, spa are good.
Price doesnt include parking.

Published on 05 Jan 2024

Rhiannon
young couple
10.0
Exceptional
Exceptional
Excellent service and room was just right
Nothing

Published on 03 Jan 2024

Carolina
with friends
3.0
Poor
Not worth the money
nothing.
dirty sheets with stains; no expresso coffee machine, no wifi on the T.V to connect with Netflix apps, discriminating rooms from floor 5 compare upgraded floors on 17. no mini bar, no microwave, bad lighting, room service was terrible, staff didnt understand English very well.

Published on 03 Jan 2024

Marta
family with young children
8.0
Very good
Good place for family with small kids.
The building is renovated, rooms nice with comfortable beds. Bathroom a bit outdated but clean. There are two small pools. I loved play area for kids on the ground floor with restaurant/bar near by. Nice buffet breakfast.
You can hear some noise through ceiling/walls if you have noisy neighbours.

Published on 03 Jan 2024

Cecilia
family with young children
1.0
Bad
Bad
The young lady that assisted us with check-out was really friendly and ewfficient.
After spending hours in the car, I didn't appreciate the condescending concierge "explaining" to me that although I had pre-booked parking at the hotel and received written confirmation of it, they didn't have parking for us, because they have 100's of rooms and only 70 parks. We had to park overnight in a public car park off premises. The carpets in the hotel could do with a good vacuum. The toilet in our room wasn't working, and my partner ended up fixing it. Not enough crockery supplied for 4 guests. We had breakfast at the Tides restaurant just before 9am, and there was no bacon or eggs available. Both coffee machines were on the fritz not dispensing milk.

Published on 02 Jan 2024

Puneet
young couple
1.0
Bad
Bad
Hi I have stayed in your property in 917 rooms some one hit my car in your car park in my absences , which damaged the reverse camera I drive s65 which is not going to be cheap . Who should I contact about it ,please see attachment of picture . Puneet Ahori 0435219786
Car park damaged my car

Published on 01 Jan 2024

Neasa
family with young children
7.0
Good
Fine for the night, appreciated convenient location and street parking availability.
Location, general reception area.
Expensive due to time of year, as was everywhere else. Disappointed that we had to wait 1hr 20mins to check in though we arrived AFTER 2pm

Published on 31 Dec 2023

Richards
review category business travellers
8.0
Very good
Hotel generally very good, public facilities fantastic and staff great.
Hotel facilities are excellent, restaurants and bars were fantastic, Massive TV showing the live sport, Friendly and efficient staff, Quality of meals were outstanding. The quality of the linen and bed in the room was excellent and very comfortable.
Carpark was full, Was surprised that there was an additional charge for that on top of the room stay, that is unusual for hotels. Had to park in a local public carpark which I would prefer not to have my car parked in that location overnight. The shower doubles as a bath and is difficult to get in and out of, the cold water tap had limited supply, suspect restriction in pipes. In summary the bathrooms are very dated and in need of upgrading. The supplied towels were stained and some were torn in places, Probably and opportunity for the cleaning staff to be more thorough.

Published on 29 Dec 2023

Jaci
young couple
10.0
Exceptional
Will definitely be back!
Super friendly and accommodating staff who went above and beyond! Great location, delicious breakfast, and lovely place to stay!

Published on 29 Dec 2023

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