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Tru By Hilton Charlotte Ayrsley

Downtown charlotte (4 kms from Carowinds)
9233 Kings Parade Boulevard - Show on map

Ranked 11 out of 12 Resorts In Charlotte

8.5
585 reviews

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Room Types Available

King Room
  • Max 2 Adults
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    This double room features air conditioning, heating and a TV with cable channels. The unit offers 1 bed.

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    King Room - Hearing Access
  • Max 2 Adults
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    This double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.

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    Queen Room with Two Queen Beds
  • Max 4 Adults
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    This quadruple room has air conditioning, heating and a TV with cable channels. The unit has 2 beds.

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    Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Non-Smoking
  • Max 4 Adults
    •

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    This quadruple room has air conditioning, heating and a TV with cable channels. The unit has 2 beds.

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    Queen Room with Two Queen Beds - Hearing Access
  • Max 4 Adults
    •

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    This quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.

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    Tru By Hilton Charlotte Ayrsley is featured in

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    Guest Ratings For This Property

    8.5
    Based on 585 Reviews
    100% verified reviews

    Comfort

    8.93

    Cleanliness

    8.82

    Value For Money

    8.65

    Facilities

    8.75

    Reviewers Mention About Tru By Hilton Charlotte Ayrsley

    Guests had a wonderful stay at Tru By Hilton Charlotte Ayrsley. The staff members, Cemone J. and Linda M., were very helpful and accommodating. The rooms were extremely clean and spacious, with a lar (Read More)ge bed and enough space for pets. The staff was friendly towards dogs. The common areas of the hotel were clean and tidy. Breakfast was good. The only downside was that the rooms were not soundproof. Overall, it was a pleasant stay with clean rooms and responsive staff. Some guests suggested having a microwave in addition to the mini fridge in the rooms.

    Guest Reviews

    Anonymous
    young couple
    10.0
    Exceptional
    Our stay was pleasant.
    Clean, accommodating, and comfortable.
    Breakfast choices.

    Published on 02 Jan 2024

    Michael
    young couple
    10.0
    Exceptional
    Relaxing and comfortable
    Quiet
    Nothing

    Published on 29 Dec 2023

    Glenn
    young couple
    1.0
    Bad
    Terrible service without any common courtesy
    The location is nice. The lobby was very cute with some nice chair swings.
    The clerk ignored us for 15 minutes before greeting us then moved on without even telling us where the elevator was. They charged a $35 deposit up front for snacks that I didnt want and I dont think they refunded it. There was something like a bloody handprint on the soap dispenser and when we called the front desk the clerk said that wasnt her responsibility but she would tell the cleaning crew for the morning. The bed was very hard and the pillows were flat. No extra pillows. There were greasy palm prints on the headboard above the bed that made us wonder. But we knew better than to try to get them cleaned. We probably should have just left, but we were so tired. In the morning, there was one elderly woman trying to serve like 50 guests. No eggs. No sausage. No pancakes. No milk. Only dry cereal and a couple English muffins. There was huge competition to get a cart for the luggage. It was like hunger games. No service, no courtesy, and not enough of anything. We will not be back.
    (Read More)

    Published on 28 Dec 2023

    Mia
    family with young children
    6.0
    Pleasant
    It was decent.
    The room was large.
    The breakfast was sparse

    Published on 27 Dec 2023

    Angie
    young couple
    7.0
    Good
    Nice place to stay
    Plenty of space in room.
    No microwave or coffee maker in room. 2nd shift girl was always on phone and acted as if I was interrupting her if I had a question.

    Published on 26 Dec 2023

    Lawrence
    young couple
    10.0
    Exceptional
    Quick but amazing
    The staff were amazing and the vibe was very friendly. With a great breakfast.
    Liked everything.

    Published on 25 Dec 2023

    Erica
    family with young children
    10.0
    Exceptional
    Best stay within the last 4years.
    The property was in a very great area and it was very clean.
    The was nothing to dislike, everything was great.

    Published on 23 Dec 2023

    Ashley
    family with young children
    6.0
    Pleasant
    Booked there because my mother in law likes Tru but we were not satisfied with this location.
    The beds were soft and the shower was nice.
    I always book with Tru and they always allow early check in however this location didnt which caused a lot of issues with our trip. We called prior and they said the rooms would be ready at 12, but upon arrival they said 3pm. The floors were dirty in the hallways and elevator, and our entire floor smelled of weed.

    Published on 18 Dec 2023

    Letya
    young couple
    2.0
    Very poor
    Horrible front desk staff
    The customer service was horrible! had to wait over an hour for them to find my reservation. called Custer service while waiting and the front desk staff wouldnt answer for them diner. The front desk staff was so rude and once she finally found the reservation she was so nonchalant about it and didnt even apologize for the inconvenience. had to ask for a new room because the screen was broken in the first room. the front desk didnt apologize for that either and instead acted like it was an inconvenience to her to swap the rooms.

    Published on 17 Dec 2023

    Gross
    family with young children
    2.0
    Very poor
    Will not be returning
    Hair in the shower. Its currently 1am and sounds like construction is happening above us. People running around the rooms it sounds like.

    Published on 17 Dec 2023

    Top Facilities

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    Bar

    Pets allowed

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