This is definitely not a 5 star hotel. Unsure how they received that status and maintain it. We have stayed in many 5 star hotels around the world, and this wasn't close. We would call it 3.5 or 4 star at the most. Decor was very dated, rooms were sparse. Pillows were old and flat. Carpets were old. Floors creaked loudly and doors barely closed without effort. Walls were paper thin. You literally could hear every word of your neighbor's conversation and when they were watching TV, it felt like the speakers were next to your head. The TV had old blu ray DVD player that didn't work, and even though they offered internet TV, the TV didn't connect to the internet. Again, this is something you would find in a low budget motel room, not a 5 star hotel. The room did not offer a kettle, water, alarm clock and other typical items you would find in a 5 star hotel. No USB ports. Very little drawer space. The shower was installed oddly, so instead of the shower head being at the front of the bath tub, it was installed on the side, so when taking a shower, you had to stand sideways. Water got everywhere. The biggest issue was no AC. So, the hotel claims to have AC in all of the rooms. Actually, the AC and heat is controlled by the front desk and is by floor, not room. So the hotel staff decides if you get AC or heat. Athens has had unusual higher temperatures this December, yet the heat was still on. I asked how to control the unit as we wanted the AC on (to get some cool air circulating in the room as it was so stuffy with the hot air blowing and no air coming in). We were told it is winter and the other guests want the heat. I was also very rudely told to "open a window", and that having separate HVACs in each room was too expensive.
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