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About The Star Grand at The Star Gold Coast
The Star Grand at The Star Gold Coast in Surfers Paradise offers a range of amenities including parking, a restaurant, bar, fitness center, a garden, a business center, laundry, and dry cleaning. Gue (Read More)sts can also enjoy an outdoor pool. The hotel is located near famous landmarks such as the Pacific Fair, Dracula's, and Broadbeach restaurants, with the beach just a short distance away. Positive reviews mention the comfortable rooms, impressive facilities, beautiful surroundings, and memorable events. Guests rave about the delicious food at the Harvest buffet and the stunning views from Nineteen restaurants. There are a variety of dining options nearby, as well as easy access to transportation.
Located on floors 18 and above, the refurbished king terrace suites feature breathtaking views of the Gold Coast skyline. The suite features WiFi access, luxurious bedding and pillows, in-room safe and Appelles bath amenities. The bathroom has a bath and a dual rain showerhead/handheld shower.
Located on floors 18 to 20, the ocean terrace suites feature stunning views of the Gold Coast, to the east along the Coolangatta coastline or north towards the Surfers Paradise skyline. These stylishly appointed rooms feature an open-plan lounge area complete with private bar, as well as spacious, private sun terraces. It offers WiFi access, luxurious bedding and pillows, in-room safe and Appelles bath amenities. The bathroom has a spa bath and a dual rain showerhead/handheld shower.
The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
The spacious twin room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has a wardrobe, a safe deposit box, a flat-screen TV and a patio. The unit has 1 bed.
The spacious twin room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
The spacious twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV. The unit offers 2 beds.
The rooms were not clean. The housekeeping missed towels, replacement of bath wash and one day just did not clean our room at all. The floor was not vaccumed for the entire stay. Extremely disappointing
Published on 05 Jan 2024
Phil
young couple
4.0
Disappointing
Disappointing and not worth the money
Location
Took far too long to check in. Not enough staff.
Went to bar 19 but it had already closed (before 10.30pm).
Staff member in casino was rude to my wife for no reason.
Mix up with car parking so delayed exit.
Over priced and overrated
Published on 04 Jan 2024
Severine
young couple
10.0
Exceptional
Exceptional
The hotel is beautiful
Everything that we wanted was within arm's reach
Published on 04 Jan 2024
Sara
family with young children
10.0
Exceptional
My kids loved it
Flash
Not fussy
Published on 04 Jan 2024
Rossa
group
9.0
Superb
Superb
I think one of the pools could be adult only there was lots of children hard to relax
Published on 04 Jan 2024
Mikhaela
family with young children
8.0
Very good
Very good
No bathrobes as it stated in booking.
Published on 04 Jan 2024
Vicky
with friends
2.0
Very poor
Terrible staff, terrible service but rooms are nice.
Room was lovely and spacious and very clean.
Staff were rude and unhelpful. We were ignored by bar staff. Inconsistent information was provided about guest parking. Ordering drinks from one area and then having to collect from another rather than providing table service (its. 5* hotel after all). Check in was from 3pm but our room was not available until after 6pm. Hotel WiFi was terrible and it was sometimes not possible to access the hotel website. None of the restaurant telephone numbers were in service. Not enough cups and glasses in a room for four people. The advertised events were not actually running.
Published on 04 Jan 2024
Payal
family with young children
1.0
Bad
Will not recommend this hotel
Location was the only good thing about the property barring that there was nothing good about it .
The staff the hotel was extremely uncooperative and non compromising
We being a family were not given rooms together.
Room service was pathetic . It took them 3-4 hours to just get some towels to our rooms
We were denied bottles of water
We were charged for parking when we were eligible for free parking
Wifi was not working at all and we must have complained several times but didnt receive any response or remedy.
Published on 03 Jan 2024
Paragalli
young couple
5.0
Passable
Passable
Check in and check out slow
To clean room was slow but my buttons had no writing and went to days without being cleaned.
Give toothy brush
Another day forgot shampoo and that
Cafe downstairs slow service
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