Disappointing and not great value-for-money
While I understand peak-season pricing and recognize the role that the awesome location plays, I would expect MUCH more polish / a bit of class for the 5-star rating and the price.
In point of fact, the rooms while charming were a little worn, fixtures dated, and personnel unevenly or poorly deployed and it felt a little like the hotel was struggling to find a niche somewhere between hip/young/modern and polished upper class with charm and character.
I dont see it having accomplished either: a.] There were some misses in service (food/drinks brought to the table unevenly, for example its hard to toast drinks if one cocktail comes 15-20 min later than the other one; b.] there was hip jazz music in the lobby but at consistently painfully loud volumes; c.] my bathroom was dated with shower fixtures that came off in my hand while others were caked in calcium deposits; and d.] I still struggle with a 5-star hotel charging top dollar for any breakfast, let alone on that is not really abundant or fairly limited in choice.
Unfortunately, I doubt anything will come of this feedback: I suspect the location, which translates into a steady stream of customers, will make it less likely for hotel management to address these issues. I feel confident in making that contention because nobody responded to the feedback (two out of five rating) I gave to their automated quality control SMSs and I did not get feedback to a question I asked before my arrival. Lets see how the competition and their customer demographics evolve.
Good luck, but my two cents are to look elsewhere for style and class.
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