The hotel experience was marred by an exorbitant price coupled with subpar services. The persistent lack of functional Wi-Fi in the rooms over three consecutive days was exacerbated by a staff seemingly trained to be rude when addressing service-related concerns. The adjacent hotel had no issues with its Wi-Fi, highlighting that the problem lay in the inadequate installation of routers rather than a network issue.
The breakfast buffet was chaotic, with insufficient seating leading to a wait for tables. Additionally, crucial items ran out well before the scheduled closing time at 9 AM. Given the hefty price tag, the overall experience was deemed a waste of money. The common washrooms at the reception resembled a railway station in terms of odor, and the facilities within the room exuded a dated '90s aura, demanding urgent renovation.
In light of the limited alternatives on Neil Island, it appears the hotel capitalizes on the situation without investing in necessary upgrades. A significant overhaul of the property and comprehensive hospitality training for the staff are imperative to rectify these issues.
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