Surety Hotel, Des Moines | Photos, Reviews & Deals @Holidify

About Surety Hotel

Located in the heart of Des Moines, Surety Hotel features a soothing ambiance. The hotel offers a range of amenities to ensure a comfortable and convenient stay. The hotel offers secure parking, a pet-friendly policy, and an on-site restaurant and bar. Stay in shape at the fitness center, or take advantage of the dry cleaning and concierge services. The spacious and clean rooms offer stunning city views, comfortable beds, and modern finishes. Whether you're attending a wedding or enjoying a staycation, Surety Hotel is the perfect choice for a memorable experience.

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All Facilities for Surety Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities.
Activities	Billiards, Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Allergy-free room, Higher level toilet, Pet bowls, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Outdoor furniture, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed.
General	Pets allowed, Parking, WiFi available in all areas.
Pool and wellness	Fitness centre, Fitness.
Transport	Parking garage.

Guest Ratings For This Property

8.9

Based on 161 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.5

Value For Money

8.6

Facilities

9.2

Guest Reviews

Carlos

young couple

10.0

Exceptional

Everything is the room was great , I didnt get to try the breakfast nor dinner at the restaurant but rather then that everything was great

It would of been nice to have complementary water and a few drinks for free instead of paying for them just little things like that would be more appreciated it

Published on 06 Dec 2023

Ingrid

family with young children

10.0

Exceptional

Beautiful hotel, loved the design, and food was great!

Beautiful!!

Unloading our car with kids was a bit tricky.

Published on 02 Dec 2023

Michael

young couple

5.0

Passable

I would love to stay at this hotel, but because of this situation, I will not

I never had the breakfast

I made mistake and booked the room, thinking it was out of town, and when I called and tried to cancel the room minutes after booking it, the lady told me that I could not cancel the same day I booked it, this is why I will not stay at this hotel, even though I love this hotel, and sometime I stay at hotels in town just to feel like a getaway.

Published on 01 Dec 2023

Emily

young couple

9.0

Superb

Very clean, the beds were comfortable, and staff were super nice and helpful.

Published on 14 Nov 2023

Allen

family with young children

8.0

Very good

Not too shabby.

Pillows are amazing. The room was pretty and quiet.

Parking! And the room was expensive but with a wrestling tournament in town everything was. Parking should ve included in the price.

Published on 30 Oct 2023

Nan

review category business travellers

9.0

Superb

It was wonderful all around except for the blue lights.

The young woman at the restaurant desk who brought us (upon request) hot water and honey at night for tea was EXCEPTIONAL! She deserves special recognition. Long brown hair. Very sweet. Young. And kind. The black woman with the gorgeous long curls who checked us out this morning and helped us to the parking garage was wonderful. She was at the front desk at 3:00 am. Our daughter and granddaughter were in room 603 and the blue lights from the building next door shown in their window at night, even with drapes closed. That was our only complaint. The restaurant staff was lovely. The African-American waiter was really special as was everyone. Girls at the front desk, everyone was great we loved your hotel and if we come back to Des Moines and it may become a yearly thing with the Valais Blacknose sheep show each year we will definitely stay with you! we had three rooms.

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Blue lights shining in room 603 from the building next door at night. They came in through the top of the curtain. That was our only complaint. Oh, and there werent luggage rocks in the rooms.

Published on 02 Oct 2023

Katherine

young couple

10.0

Exceptional

Nice stay in downtown Des Moines.

Common areas are fun with a pool table. Room is modern, clean and comfortable. Staff were friendly and efficient.

Published on 20 Sep 2023

Angela

family with young children

9.0

Superb

Beautiful DT Hotel w/ Great Staff

Absolutely beautiful, phenomenal staff, clean room, extremely comfortable bed, and never ending supply of hot water (which was a bonus, as we expected it to run out like other hotels - and we were traveling with children, so it was a nice surprise to not have to worry about the hot water). On-site restaurant and bar offered very tasty meals. Also loved the refurbishment of a classic building; we need more of this.

N/a

Published on 11 Sep 2023

Avant

review category business travellers

7.0

Good

Great location, nice hotel with a nice bar and the staff at the front desk were great.

1) We were over charged for our mini bar bill by quite a lot. When I inquired how this happens and that I was upset that it would have just slipped by had I not caught it,they couldn't explain it. It was not a huge amount of money, and probably cost me more in time to recover than it was worth but it leaves a really bad taste in my mouth and makes it hard to trust them for future stays. I shouldn't have to double check mini bar charges. It's already super expensive (the restocking fee is ridiculous - that should be built into the cost, as it wasnt like the drinks were cheap), so for the house cleaning service to make "mistakes" (if it really was) is troubling. 2) There parking rate is very high. Yes, it was listed deep in the site, but I didn't even bother to check that because it's Des Moines, Iowa - how expensive could parking really be? ...well, a lot! They should contract with a different parking lot. We parked from 4 p.m. until 10 a.m. the next day, on a weekday night with no downtown events going on,, and it was $25. That's more than short-term (expensive) parking is at our San Francisco Airport, which I always considered to be very expensive, but is sometimes a necessary evil. I simply find it hard to believe they can't offer a better parking lot/fee than this. It's not a cheap hotel so they should either include parking or offer something cheaper.

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Published on 07 Sep 2023