The customer service was absurdly poor. Was greeted with the utmost disrespect and was forced to downgrade my room and pay the same price for a lakeside view room for a room that had no view and was way too small and cramped. I had previously spoken with the staff over the phone asking to put a pop up bed or a porta cot for my two kids in the room and everything was fine other then that they couldnt add in a pop up bed which was okay with us because we knew one of our kids could sleep on the bed with us but when we went to check in they acted clueless and said I never informed them I had my children with me and forced me to downgrade my room so I can have two beds. By the way my children are 2 just turned two in December and a 6m old infant. They had no co-operation whats so ever and blamed everything on me. The only reason I didnt leave and find another place is because they didnt let us check in till 3pm and my daughter was well over due for her nap so we were needing to get her inside and asleep. The lady who served me should loose her job and should not be in the customer service industry!
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