Residence Inn by Marriott Winston-Salem Hanes Mall, Winston-Salem

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Category	Facilities
Activities	Mini golf.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Non-smoking rooms, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities	Air conditioning, Heating.
Food & Drink	Vending machine (snacks), Outdoor furniture, BBQ facilities, Vending machine (drinks), Grocery deliveries.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Laundry.
Services & Extras	Key card access.
Common areas	Outdoor fireplace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available.
Pool and wellness	Sun umbrellas, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Outdoor pool (seasonal), Fitness.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.7

Based on 75 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

8.8

Value For Money

8.4

Facilities

8.8

Reviewers Mention About Residence Inn by Marriott Winston-Salem Hanes Mall

This Residence Inn by Marriott Winston-Salem Hanes Mall is highly recommended for its convenient location near stores and restaurants, spacious and clean rooms, and friendly and helpful staff. Guests (Read More) appreciate the full kitchen for cooking and the variety of nearby dining options. Some minor issues were reported, such as no hot water and a noisy HVAC system in one room. On the positive side, the staff is praised for being welcoming, the property is secure, and there are plenty of nearby activities and food options.

Guest Reviews

Adina

young couple

10.0

Exceptional

Great Hotel

Only Stayed for one night but I will be back again, wish this hotel was in OH where I spent 4 nights

Nothing

Published on 30 Dec 2023

Rumpa

solo traveller

8.0

Very good

Acceptable

Convenience, not far from hospital

The night staff was not friendly. It was difficulty to find parking space at mid night.

Published on 29 Dec 2023

Anonymous

review category business travellers

9.0

Superb

The staff

Nothing

Published on 07 Dec 2023

John

young couple

10.0

Exceptional

Really good place to stay while we waited to move into a new house.

Great staff. Very helpful. I left something behind when we checked out and didnt realize it but they held it for me for almost a week until I could come to get it.

Cant think of anything here.

Published on 20 Nov 2023

Dee

family with young children

7.0

Good

Location

The toilet was broken, called it into front desk, was told it would fixed, nothing happened!

Published on 28 Oct 2023

Dion

review category business travellers

10.0

Exceptional

Recommended place to stay.

Staff was professional, polite and helpful. Bed was very comfortable, shower was clean. Overall room design and layout flowed well. Enjoyed my stay.

Nothing I didn't like.

Published on 20 Oct 2023

Jillian

family with young children

6.0

Pleasant

The space and location

The pet fee was not disclosed up front

Published on 10 Oct 2023

Peter

young couple

10.0

Exceptional

We will stay again next trip through Winston Salem

Typical Hotel Breakfast. It was good.

We loved it.

Published on 20 Sep 2023

Alexuis

young couple

9.0

Superb

Cozy, relaxing stay.

Very Modern, Sleek Look to the room. The bed was very comfortable & the room felt like a mini apartment. The pool area was very clean and quiet which I thoroughly enjoyed.

The shower did not have a sliding glass door which caused water to get all over the bathroom floor.

Published on 13 Sep 2023

Randy

review category business travellers

1.0

Bad

Did not get any sleep!!!

Location

Computer system was down. The room that they had reserved for me, the AC didnt work. I was relocated to another floor, the person on the floor above me paced the floor all night long (heavy footsteps, made the ceiling/floor squeaked). At 12:30 AM I went to the front desk to complain. The gentleman at the front desk said that the person have been there for two months, and that when he calls the room and they dont answer they would typically stop pacing for a while. This tells me they have been have complaints for a while. ? Why would theyve not already moved that person to the 1st floor to keep from disturbing others?

(Read More)

Published on 08 Sep 2023