Metropolitan at The 9, Autograph Collection, Cleveland

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Category	Facilities
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Non-smoking throughout, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Room Amenities	Air conditioning, Heating.
Food & Drink	Room service, Restaurant, Bar, Grocery deliveries.
Services	Internet services, WiFi, Free WiFi.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Concierge service, 24-hour front desk, Valet parking.
General	Pets allowed, Parking on site, Parking, Private parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed.
Pool and wellness	Fitness centre.
Transport	Parking garage.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.3

Based on 162 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

7.8

Facilities

8.7

Reviewers Mention About Metropolitan at The 9, Autograph Collection

The Metropolitan at The 9, Autograph Collection received exceptional service from an outstanding bartender, Brandon, who provided excellent cocktails and a tour of the vault. The hotel is clean and s (Read More)pacious, with a great location and dog-friendly policy. The staff was accommodating for a wedding ceremony. The hotel offers serenity, luxury, and impeccable attention to detail. The valet was slightly overpriced, but the overall stay was excellent. Lisa, a server at the bar, provided excellent customer service. The bar in The Vault is a must-visit.

Guest Reviews

Armond

solo traveller

10.0

Exceptional

Absolutely marvelous!

Staff was friendly, food was excellent, very convenient location, and lots of attractions within the facility.

I would have appreciated a microwave and a coffee maker in the room.

Published on 05 Sep 2023

Nathalie

review category business travellers

6.0

Pleasant

Dfinitly not th htel to stay downtown. No service.

Location

No service No water no caf machine un the room No small amenities in the bathroom A basic and bling bling htel - too expensive

Published on 28 Aug 2023

Traci

young couple

9.0

Superb

Perfect

Very modern and comfortable .

Great location to many attractions

Published on 21 Aug 2023

Kwuanh

group

10.0

Exceptional

Great experience

Cleanliness , peaceful , the accommodations. The fact that it's next to entertainment. The restaurant food was great. Staff was very polite and helpful. The rood top bar is an experience and I loved it

For the amount of money and person spends at this hotel they should have to pay for the well over charged parking that is charged daily and then have to walk across a very busy street with luggage. The valet provided is very expensive too even more than the self parking. $45 a day to park is wild to me.

Published on 31 Jul 2023

Dana

family with young children

9.0

Superb

Atmosphere and staff were amazing.

I wish the room had a coffee maker in it.

Published on 23 Jul 2023

Kimberley

solo traveller

10.0

Exceptional

Wonderful experience!

Food was scrumptious. The interior of the hotel is designed impeccably. Absolutely beautiful.

There was dust on the vents and the ceiling of the room it was also all over the room. On the tables, chairs and bed. I didn't realize any of this until i had. friend visit who advised me to have the hotel staff come vacuum it up. They did so which was greatly appreciated,

Published on 16 Jul 2023

Anna

young couple

7.0

Good

The stay was good, the faculty was nice but a little run down..

We stayed for three nights and had breakfast each day. The tables at the restaurant were not clean. The staffs uniform were sloppy.. except for Maurice. The cook walked around eating..and scratching his beard..

The hotel was nice however, not as clean as it could have been. The staff was great.. cleaning team could pay a little more attention to detail.

Published on 24 Jun 2023

Hope

young couple

5.0

Passable

Will not be back.

The location, aesthetics, ability to walk places, everything under one roof for different experiences on property.

The air would not come on the issued room 76 degrees most of our stay. I finally called the front desk in the evening and they sent maintenance up to reset the unit. The room finally cooled down about 3 hours later. Employees working do not look happy in fact it felt like anytime you approached one you were putting them out by just your mere presence. We purchased the breakfast in the morning be included with our stay. At check-in we were told we have up to $40 to purchase breakfast at Centro. The breakfast menu is very limited and is NOT worth including when booking room. When given our bill the waitress said we could not charge it to the room because something was not working and we had to pay cash and they would have the front desk refund our account but this time the refund was only going to be $30 after ongoing arbitration of he said she said I just paid cash for bill and tip and said I am done arguing about this.

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Published on 09 Jun 2023