Mercure St Helens, Liverpool, England | Photos, Reviews & Deals @Holidify

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Location & Nearby Places

17.5 Km from city center

Linkway West

15 Nearby Attractions

Croxteth Hall

10.3 km

Sefton Park

16.0 km

Metropolitan Cathedral

16.1 km

Walker Art Gallery

16.7 km

Liverpool Cathedral

16.7 km

St. George's Hall

16.8 km

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All Facilities for Mercure St Helens

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Allergy-free room, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Packed lunches, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Mobile app for room service, Physical distancing rules followed, Cashless payment available.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Fitness/spa locker rooms, Indoor pool (all year), Fitness.
Transport	Accessible parking, Electric vehicle charging station.

Guest Ratings For This Property

7.9

Based on 2303 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.4

Value For Money

7.9

Facilities

8.3

Reviewers Mention About Mercure St Helens

Customers enjoyed afternoon tea with beautiful table settings and delicious food, praising Tony for exceptional service at Mercure St Helens. Another guest had a pleasant one-night stay, with Victori (Read More)a and Nathan standing out for their friendly and professional service. The hotel offers excellent conference facilities and consistently good food. Rooms are modern, clean, and comfortable, with staff going above and beyond to help. However, one guest had a disappointing return visit with issues like faulty showers and lack of air conditioning.

Guest Reviews

Frances

young couple

10.0

Exceptional

Fab

Clean hotel and friendly staff

Published on 04 Jan 2024

Mark

review category business travellers

10.0

Exceptional

Awesome place

The whole place

Nothing

Published on 04 Jan 2024

Matthew

review category business travellers

1.0

Bad

nothing

after booking on line being stuck on the motorway for 4 hours, turn up to check in to be told to provide id, dint have physical ID although had photo copies on phone plus bank cards. 2;am in the morning to be told I cannot stay!! one of my employees was staying in same hotel that evening and was not asked to present any ID for check in. Disgraceful attitude by the guy at the desk and was no assistance in trying to find alternative accommodation at that time, I will never use this chain of hotels again!

Published on 03 Jan 2024

Sonia

family with young children

4.0

Disappointing

Dirty room. Some light fixtures not working. Disappointed.

Location. Size of the room. Facilities available.

I stayed in room 219. This was my second time at this hotel and I must admit I was very disappointed second time round. My first experience there was great. The room was modern, clean, fresh and crisp. But this last time I found the room to be dirty, with dust everywhere, lighting fixtures broken, the TVs connection to wifi was not functioning and the walls were dirty, tired and in a bit of decay. I took photos for proof and to show my observations should you wish to see them for your own reference. 1. Dust. It was obvious this room had not been cleaned in a really long time. My son (who was staying with me) is allergic to dust and it kicked off his asthma quite badly in the night. Luckily we had his emergency medication and pump for unexpected allergic reactions. The problem was that the dust was not only on surfaces but also piled up on the corners of the carpet and even stuck to the walls too, which Id never seen in a 4 star hotel before. 2. Light fixtures. The back lighting on the bed frame and the corner lamp in the room were not working. 3. Wifi on the TV Although the TV has an option to connect to Netflix, it was out of order. We asked the front desk and they said it hasnt worked for a while. I was expecting to use my own Netflix streaming account on the TV, but even that was not possible. 3. The walls They looked tired and in need of a refresh. Overall I think your hotel is beautiful, the rooms are spacious and the location is perfect. But given my last experience, I would have to think twice before booking there again, which is a shame, because it is the perfect place for when I travel to St Helens to visit family. My observations are merely constructive and I hope you will find them useful.

(Read More)

Published on 03 Jan 2024

Derek

young couple

7.0

Good

Typical bed away from home.

Proximity to our Son, who we were visiting. Also, no surprises.

Room is a bit tired. Also a smart TV would be good.

Published on 02 Jan 2024

Kimberley

young couple

4.0

Disappointing

Great for a night but wouldnt stay any longer than that.

The staff were lovely and friendly, willing to go the extra mile and make you feel welcome. The locations brilliant and a really nice atmosphere.

The hotel feels very dated. Once past the lovely reception area, the rooms fall flat. When we entered there was minimal light in the room, marks all over the walls, shower boiling hot and unable to alter temperature, previous guests belongings left behind and the remains of previous guests toilet roll left behind. It wouldve felt better to have a better clean of the room. Maybe a lick of paint is needed. We were on the third floor, and there was a wedding party on NYE, so we didnt expect total silence but the party went on past 4am as it woke us up, alongside people walking up and down the corridors and shouting on their phones. Very paper thin! I probably wouldnt return based on this.

(Read More)

Published on 01 Jan 2024

John

review category business travellers

9.0

Superb

Great location, lovely health centre

Published on 01 Jan 2024

Maria

young couple

9.0

Superb

Lovely rooms and facilities available.

Breakfast was plenty of choice.

None really lovely.

Published on 31 Dec 2023

Russell

family with young children

9.0

Superb

Value for money Friendly staff who go out of their way for you Excellent breakfast

Guy who I believe is the new manager of the hotel who iam sure is a wonderful man and knows his job inside out was trying far far to hard , please let your staff do there thing , there awesome No offence ment

Published on 31 Dec 2023

Brady

family with young children

7.0

Good

Quick stop over 3 rooms booked with family.

Staff were superb !! Friendly and very accommodating. Room was very spacious and the bed was very comfortable, especially for someone with a very bad back. Good soundproofing from outside noise but not from people running up and down the corridors. Plenty of hangers and hanging space. Iron ( albeit THE most basic iron on the market ) ironing board and hairdryer included in the standard room. Plenty of plug sockets but no USB ports in standard room

Toilet floor in the main foyer was very grubby. No hand soap in the rooms bathroom. Minor moan-Tea, coffee & complimentary snacks were for 1 person when 2 were booked into the room. Minor moan- extra pillows were graciously given but came with what felt like paper pillow cases ???? Not the comfiest to sleep with. 2nd room we booked, there was a problem with a couple of the lights not working. 3rd room we booked, the shower leaked, flooding the floor, which my daughter cleaned up before we could bring it to the attention of the staff.

Published on 30 Dec 2023