Mercure Bournemouth Queens Hotel and Spa, Bournemouth

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Category	Facilities
Activities	Happy hour, Live sport events (broadcast), Themed dinner nights, Beach, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Soundproof rooms, Allergy-free room, Pet bowls, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Concierge service, Invoice provided, Luggage storage, 24-hour front desk.
General	Private parking, Pets allowed, Parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Physical distancing rules followed.
Pool and wellness	Hot tub/Jacuzzi, Foot massage, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Head massage, Pedicure, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Airport shuttle, Accessible parking, Airport drop off, Airport pick up, Street parking.
Outdoor & View	Terrace.

Guest Ratings For This Property

6.9

Based on 2649 Reviews

100% verified reviews

Comfort

7.7

Cleanliness

7.6

Value For Money

7.0

Facilities

7.1

Reviewers Mention About Mercure Bournemouth Queens Hotel and Spa

Guests praised the hot stone massage and afternoon tea at the spa, highlighting the friendly staff and good value for money. Another guest enjoyed a weekend stay, complimenting the delicious food and (Read More) helpful staff, although the room needed some maintenance. A couple who signed up for spa membership appreciated the facilities and staff attentiveness, recommending the hotel for its pool, sauna, and jacuzzi.

Guest Reviews

Tommy

group

10.0

Exceptional

Friendly helpful staff, clean room, modern room, really comfortable bed.

Clean, modern, great value for money. Decent parking, cheap parking too. Inclusive spa use.

Nothing to be honest. Everything was great.

Published on 03 Jan 2024

Anonymous

young couple

8.0

Very good

Lovely stay

Nice room and lovely decor in lobby/restaurant and bar

Bathroom was a bit tired, mould and odd tile.

Published on 03 Jan 2024

Lowther

young couple

7.0

Good

Comfortable and pleasant

The hotel is a bit dated and dark sauna and jacuzzi a bit small but we used during our stay it could be doing with a freshen up with brighter paint

It was ok

Published on 03 Jan 2024

Scott

young couple

1.0

Bad

Atrocious

The only helpful person was a barmen called Antony

Everything

Published on 03 Jan 2024

Jo

family with young children

6.0

Pleasant

A stylish, pleasant and comfortable stay for our post Xmas and New year, good location for main town.

Very lovely interior design and style. Good to have a pool and sauna which was quiet and pleasant. Good food choices on the menu. Good price drinks and seemed like good entertainment for group tours. The cleaning staff and room attendants were hard working. Room had all you needed. It was quiet at night times. Good spaces to relax in and staff were friendly. Good that you could open a window in the room if needed, so didnt feel stuffy. Great location for town centre.

The spa and swimming area a bit old and tired looking in places, but practical, and staff were lovely, good amount of towels available. Couldnt work the air conditioning/heater in room and hot water wasnt plentiful, but staff did try to help when asked. Bed was too soft for my liking.

Published on 02 Jan 2024

Racheal

family with young children

10.0

Exceptional

Beautiful hotel

Beautiful rooms, amazing food, lovely bar area & amazing staff. Would highly recommend the spa it was great

Published on 02 Jan 2024

Racheal

family with young children

10.0

Exceptional

Amazing stay & will be returning for the 3rd time

Beautiful rooms, absolutely amazing staff

That we were not told there was Christmas parties but the staff could not do enough for us to change rooms

Published on 02 Jan 2024

Roxana

young couple

1.0

Bad

Not worth the stars and the money

Just the Spa

The heat didn't work, and in winter time when is cold outside I wasn't happy to stay in a cold room. We asked the reception 5 times to resolve the matter, she kept saying yes, but nothing sorted. In the evening we asked again but was not provided, until we got really upset. Kate was a bit rude to me and was not happy about that. In the end around 9pm we got a heater. So to stay in a 4 stars hotel with heater and the room didn't look great either

Published on 02 Jan 2024

Anonymous

family with young children

8.0

Very good

Our stay was ok not a best one just ok , we where out all day we went back to sleep so it was ok . But I definitely don

Reception are nice warm welcome the staff was really friendly and helpful.

Our room was nice but not cleaned properly and the room looked like was not finished. The bed looked like unfinished the bed doesnt have a bed throw on it no decorations pillows on it . The bed side cabinet was dirty and has a contactless on it used by the guest who occupies the room before our family, the bedside lamp was really dusting and sticky. The bed headboard had a white powdered sticky stuff on it looked a bit disgusting. The kettle was not cleaned out and inside was dirty . The room was really smelly like sweaty mess. The air conditioner made a noise not a peaceful sleep at all . I lifted up the bedsheet because I had itchy feelings and I found under the mattress topper some bed crumbs, chocolate paper and hair. We wasnt really happy with the cleaning to be honest.

(Read More)

Published on 01 Jan 2024