Hotel Napa Valley, Ascend Hotel Collection, Napa

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All Facilities for Hotel Napa Valley, Ascend Hotel Collection

Category	Facilities
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Non-smoking throughout, Allergy-free room.
Safety features	Face masks for guests available, Staff follow all safety protocols as directed by local authorities, First aid kit available, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Room Amenities	Air conditioning, Heating.
Food & Drink	Outdoor furniture, Wine/champagne.
Safety & security	Smoke alarms.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Common areas	Outdoor fireplace, Shared lounge/TV area.
Reception services	Express check-in/check-out, Concierge service, Tour desk.
Physical distancing	Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Free parking, Parking.

Guest Ratings For This Property

8.6

Based on 294 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.2

Value For Money

8.2

Facilities

8.6

Reviewers Mention About Hotel Napa Valley, Ascend Hotel Collection

Hotel Napa Valley received great reviews with guests praising the luxurious rooms, fantastic breakfast, and helpful staff, particularly Dolly. Many appreciated the romantic atmosphere, complimentary (Read More)bottle of wine, and quiet location near downtown. The breakfast was homemade and delicious, and the neighborhood felt safe. Some minor complaints included thin walls and noise from the road. Overall, guests highly recommend the hotel for its personal and memorable experience.

Guest Reviews

Christina

solo traveller

10.0

Exceptional

Will always come back

Very cozy and warm. Loved the fireplace in the room. Breakfast and coffee were nice

The only thing this time that was missing was a bottle of wine that I had received the first time everything else was amazing

Published on 02 Jan 2024

Hilda

young couple

10.0

Exceptional

Perfect relaxing weekend, enjoyed NYE with my husband

Old Victorian, beautiful and clean

Published on 02 Jan 2024

Tom

young couple

10.0

Exceptional

Great Historic property close to downtown. Easy walk to restaurants and wine tasting. Breakfast was fantastic and staff was wonderful.

Published on 19 Dec 2023

Sandra

solo traveller

10.0

Exceptional

Very quaint and cozy hotel

It was an absolute wonderful experience! The breakfast was delicious. Only thing I can say is the basement was fairly chilly

Maybe let the customer know when you arrive o one is available to greet you. Was worried what I would do should my code not work

Published on 27 Nov 2023

Susan

young couple

9.0

Superb

We enjoyed our stay and recommend Hotel Napa Valley.

Hotel Napa Valley is a restored Victorian with spacious rooms, and ours had a fireplace and spa bathtub. This was the second time we stayed at the hotel and it was as sweet and comfortable as we remember. It's located within walking distance of the main downtown. The breakfast was a hot meal and changes each day.

The hotel is expensive and does not have a lift. It would not be good for those who cannot manage the stairs. Even to go to breakfast there are two flights of stairs.

Published on 21 Nov 2023

Max

young couple

10.0

Exceptional

staff

Published on 16 Nov 2023

Linda

young couple

10.0

Exceptional

The location for this hotel was perfect, and we walked downtown and everywhere else we went.

Very friendly staff, especially Dolly. The breakfast was wonderful!

Published on 16 Nov 2023

Chloe

young couple

2.0

Very poor

Would not stay again, didnt feel safe and began the stay thinking we were being scammed.

It was self check in and we werent given instructions on how to get in. We had to flag down a resident to find us a staff member to check us in. There were two other couples outside that warned us to book somewhere else because no one had responded to them in a few hours. Code to the building was also the same as our room door code which was pretty scary.

Published on 08 Nov 2023

Anonymous

young couple

10.0

Exceptional

It was very clean and the breakfast was great.

Published on 03 Nov 2023

Shirley

young couple

9.0

Superb

A comfortable and rustic stay in Napa

This quaint guesthouse is the perfect base for exploring Napa Valley. The rooms are rustic with modern amenities including AC. The staff are very accommodating. Extras included freshly baked treats, tea/coffee selection and snack hamper available in the lobby. Location wise, this guesthouse is located a few minutes' walk from Napas main street with lots of restaurants and shops.

Mobility impaired customers should note the guesthouse has no elevator and old staircases. This was not an issue for us but may be a consideration for others.

Published on 02 Nov 2023