Homewood Suites by Hilton El Paso Airport, El Paso

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Category	Facilities
Activities	Mini golf.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Snack bar, Vending machine (snacks), Kid meals, Outdoor furniture, BBQ facilities, Vending machine (drinks).
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Key card access.
Common areas	Picnic area, Sun terrace, Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Transport	Airport shuttle, Accessible parking, Airport pick up, Airport shuttle (free), Airport drop off.
Pool and wellness	Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs.
Shops	Minimarket on site.

Guest Ratings For This Property

8.0

Based on 61 Reviews

100% verified reviews

Comfort

8.4

Cleanliness

8.5

Value For Money

7.4

Facilities

8.1

Reviewers Mention About Homewood Suites by Hilton El Paso Airport

The Homewood Suites by Hilton El Paso Airport received positive reviews from guests. The staff were friendly, accommodating, and provided exceptional service, particularly during breakfast. The rooms (Read More) were clean, spacious, and comfortable, with well-stocked amenities. The hotel had convenient access to the freeway and was located in a safe area. Guests also enjoyed the pool, gym, and outdoor area with barbecue grills. The hotel had a friendly and helpful staff and provided a pleasant and comfortable stay.

Guest Reviews

Gilberto

family with young children

1.0

Bad

Never Book a room there

Nothing

Staff not friendly, not Professional,not knowledgeable

Published on 03 Jan 2024

Anonymous

solo traveller

7.0

Good

enjoyed it

big

n/a

Published on 20 Mar 2023

Gina

family with young children

5.0

Passable

they do need to focus on the cleaning of the bathroom and mirrors a little more. you can tell the room was cleaned but t

it was in a great location. My doctor was 2 miles away.

the beds are so uncomfortable! worst night of sleep Ive had. pillows are past their use date, definitely need new ones.

Published on 04 Jan 2023

Flores

family with young children

10.0

Exceptional

everything

Published on 02 Jan 2023

Daniel

family with young children

10.0

Exceptional

Good stay! Bed was comfy!

Published on 24 Dec 2022

Jodeen

young couple

6.0

Pleasant

property needs to up grade the house keeping service and in suite conditions to match the cost!

large suite rooms with kitchens, daily break fast was good with a lot of selection. this property was safer than others in the area.

every 4th day cleaning, no vacuuming or dusting, no extra TP, paper towel provided up cleaning the 4th day. has to call down and ask and go get it my self. bedding was worn and the previous occupant smoked heavily in the room. we still payed full price four a noon-smoking room that reeeked of cigarette smoke.

Published on 01 Dec 2022

Erika

family with young children

3.0

Poor

2 stars just because ut was very clean

I like the inside of the building, it was clean the entrance only

I didn't like the customer service the guy that checked us in made it seemed like we couldn't afford it and wasn't very helpful at all and rude hecwas very thin and im Spanish he right away said I don't speak Spanish and my Husband had to translate but I understand English very well but not speak it gd and he was plain rude and the suite we got with the wall splitting the room and living was very crowded it, I probably won't be staying at this motel again. Oh I asked the guy for coffe he said there some in the room, he didn't say we have some here or water nothing urgh he was plain ugly rude!!!! For the money this hotel charges they need to invest in customer service way better...

(Read More)

Published on 26 Sep 2022

Cynthia

review category business travellers

10.0

Exceptional

Perfect/Excellent experience I would recommend

The employees where very helpful and pleasant.

N/A

Published on 29 Aug 2022

M

review category business travellers

9.0

Superb

Excellent amenities and very clean

staff was not very kind

Published on 15 Aug 2022

Alfredo

review category business travellers

9.0

Superb

great

great location, near the airport, restaurants, near the freeway.

breakfast lounge. female person Monday morning was just standing in room behind food self service area, being judgemental and vocal when we did not see any gloves to be used sign in order toserve our selves. No visible sign is posted. She should make certain that food in covered trays is ACTULLY Hot. Potatos and eggs were not even warm! she did cone out into the food area but only to converse with a guest.

Published on 12 May 2022