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Holiday Inn Express Hotel & Suites Erie-Summit Township, an IHG Hotel

Millcreek Mall Area (7 kms from Erie Zoo )

Ranked 8 out of 13

7.3
(491 reviews)

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All Facilities for Holiday Inn Express Hotel & Suites Erie-Summit Township, an IHG Hotel

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities Water park.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Room Amenities Air conditioning.
Food & Drink Vending machine (snacks), Vending machine (drinks).
Safety & security Smoke alarms, Fire extinguishers, CCTV in common areas.
Services Internet services.
Cleaning services Dry cleaning, Daily housekeeping, Laundry.
Services & Extras Key card access.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services ATM/cash machine on site, Express check-in/check-out, 24-hour front desk, Invoice provided.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Parking on site, Free parking, Parking.
Pool and wellness Fitness centre.

Guest Ratings For This Property

7.3
Based on 491 Reviews
100% verified reviews

Comfort

7.8

Cleanliness

7.7

Value For Money

7.4

Facilities

7.6

Reviewers Mention About Holiday Inn Express Hotel & Suites Erie-Summit Township, an IHG Hotel

The Holiday Inn Express Hotel & Suites Erie-Summit Township receives positive reviews for its friendly and helpful staff, clean and quiet rooms, and convenient location near restaurants and shopping. (Read More) One guest appreciated the hotel's efforts to return a lost stuffed animal. Another guest mentioned the spacious rooms and clean facilities, although the TV in the first room was broken. The hotel is connected to Splash Lagoon and offers a delicious breakfast. Overall, guests would recommend staying here, especially for families and off-season visits.

Guest Reviews

Uri
family with young children
6.0
Pleasant
lack of attention to details
It's the closest hotel to Splash Lagoon, and you get to enter Splash Lagoon 1 hour earlier than everyone else by staying in the hotel (maybe this applies to the other few hotels adjacent to the water park). The king room was spacious.
The hotel had a lot of potential, but there are so many small things that ruin your stay. These things could have been solved with more attention of managers, but nobody seems to care. The hotel are going to respond and say that "I could have raised these points during my stay", but none of the following points could have been solved, even if I had raised them earlier: The toilet bowls were a bit dirty. The room key cards are of very low quality and they lose their encoding if you put them close to your phone. We had to ask to re-encode them about 5 times in a 2-night stay, this was really annoying. Once you put the key card in the same pocket as your phone or wallet - it's ruined. Breakfast looks like nobody cares about it. There's a pancake machine, but it doesn't even produce whole pancakes, there's something jammed inside. The other things at breakfast like scrambled eggs are located inside some plastic device that is super hard to open and close. It is obvious that no manager had tried eating breakfast there in a long time. In the bathroom there is no bar soap, only liquid soap hanged on the wall, at a height that is too high for an 8-year-old to reach. So kids always need help using a soap. The TV has a lot of channels, but it's not a smart TV, so if you want to watch Netflix or Prime Video using your personal account you need to use your computer and the hotel's WiFi. The problem is that the hotel's WiFi disconnects every 30-60 minutes and you need to reconnect.
(Read More)

Published on 01 Jan 2024

Trisha
family with young children
8.0
Very good
Mostly good, with a few issues.
Nice, clean rooms, close to the Waterpark. Rooms were comfy and spacious.
Staff did not know a lot of answers to questions we had, such as "where is Hawthorne inn/comfort inn" because they allow HI guests to use their pools, but the staff didn't seem to know. Also, when we arrived, our reservation said check in was 4pm, but the staff informed us that it was "4pm or later" and that our room was not ready (along with quite a few other people.) Last, breakfast was nice but they start tearing it down early (we came down at 9am and breakfast goes until 10), they were out of a lot of stuff (juice, cereal, fruit to name a few) and they would not set out more, so we suggest you get there early (8:15 or before).
(Read More)

Published on 31 Dec 2023

Frank
review category business travellers
8.0
Very good
GreT room and staff. But noisy
Didn't eat breakfast left at 2.30 am
A lot of yelling children because of the swim park next to the hotel

Published on 15 Dec 2023

Lawrence
family with young children
8.0
Very good
Hotel was wonderful. Booking . Com was terrible. Lost our confirmation. Good thing there were rooms available for us to
Property was very clean and staff very helpful and friendly

Published on 11 Dec 2023

Steven
young couple
6.0
Pleasant
Pleasant
we booked our stay through booking and after traveling over three hours to our hotel that was booked, they never even received the reservation from booking and advised us to never book through a third party website because they do stuff like this all the time. after trying to book our rooms on site, they didnt even have the rooms available so we had to go else where after traveling a far distance. thankfully the staff was very friendly and helpful and found us another room at a local hotel near by to save us that headache.
After working a long day and driving a far distance, having all hopes that we were going to have a relaxing weekend all to find out booking never put the reservation through to our hotel. it was a very stressful situation and uncalled for. Thats not a mistake that should be made when people are traveling any type of distance. And yes we have confirmation of the booking and everything and yet the hotel had no reservation.

Published on 04 Dec 2023

Shanisha
family with young children
10.0
Exceptional
Exceptional
Nice and clean
The side doors doesnt lock

Published on 21 Nov 2023

Diane
family with young children
4.0
Disappointing
Disappointed in room and tv reception. No World Series.
Room amenities

Published on 29 Oct 2023

Kyrie
young couple
7.0
Good
Good
The ease of check in and out.
Our room had a broken jet tub.

Published on 28 Sep 2023

Fernando
young couple
9.0
Superb
Nice area with places to eat, would stay there again.
Comfortable beds, quiet hallways, breakfast was consitant and tasty...breakfast crew did a good job.
No bacon served for breakfast, who does that? Would have definitely enjoyed some bacon alternated every other day.

Published on 20 Sep 2023

Groves
family with young children
10.0
Exceptional
Exceptional
Staff was very helpful and friendly
Booking.com had my name reversed so made check in a pain.

Published on 18 Sep 2023

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