Holiday Inn Cardiff City, an IHG Hotel, Cardiff

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All Facilities for Holiday Inn Cardiff City, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Packed lunches, BBQ facilities, Room service, Restaurant, Bar.
Safety & security	24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Garden.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Parking on site, Parking, WiFi available in all areas.
Transport	Accessible parking, Parking garage.

Guest Ratings For This Property

7.9

Based on 3073 Reviews

100% verified reviews

Comfort

8.3

Cleanliness

8.3

Value For Money

7.6

Facilities

7.9

Reviewers Mention About Holiday Inn Cardiff City, an IHG Hotel

The Holiday Inn Cardiff City received positive reviews for its conference room booking process, smooth service, and accommodating staff members Louise and Tommy. Guests praised the hotel's convenient (Read More) location near Cardiff Castle and shopping areas, clean rooms, variety of food options, and friendly staff. However, some guests found the rooms basic and small, but appreciated the deep tubs and close proximity to local attractions like the stadium, restaurants, and pubs.

Guest Reviews

Elizabeth

young couple

10.0

Exceptional

Very nice relaxing stay with friendly and helpful staff .

Very convenient and good valve for money

A few workmen about the property as one lift wasnt working but this did not take away any of our enjoyment .

Published on 04 Jan 2024

Wojciech

young couple

7.0

Good

Perfect location but lacking the comfort and freshness of a typical Holiday Inn hotel.

breakfast, evening meals, location

We didn't feel some kind of "freshness" in the room. It is not a question of everyday cleaning (this was fine) but the room was "aged". We didn't feel it was "our" room comparing to other Holiday Inn hotels we have stayed in before.

Published on 03 Jan 2024

Andy

young couple

10.0

Exceptional

Everything

Published on 02 Jan 2024

Tiffany

family with young children

7.0

Good

Great location but bedrooms need work.

The hotel was in a great location for the city and at a good price>

The hotel lobby and restaurant area looked modern however our bedroom looked like it hadn't been redecorated for a number of years. The furniture looked dated too.

Published on 02 Jan 2024

Damian

family with young children

5.0

Passable

Breakfast was very nice and so we're the staff.

The room was very old and the hotel looks like it needs upgrading bearing in mind it's not cheap to stay.

Published on 02 Jan 2024

Polly

family with young children

8.0

Very good

Good location within Cardiff, polite and friendly staff and clean and comfortable room made for a great, relaxing stay.

Well prepared bed for the extra person. Clean. Friendly staff upon check-in.

Parking charges.

Published on 01 Jan 2024

Kim

young couple

8.0

Very good

Enjoyed our stay in Cardiff, friendly staff, clean and spacious room.

Clean room, friendly staff and nice breakfast.

The room was very hot had to open the window throughout the night which made it nosy and hard to sleep.

Published on 01 Jan 2024

Tim

young couple

8.0

Very good

A quick convenient booking. All basic needs met for a simple stay

Location

Nothing

Published on 01 Jan 2024

Alan

young couple

8.0

Very good

Comfortable couple of nights

Cleanliness and helpful staff

Room a bit shabby and difficult to access bath round the toilet. Breakfast good but expensive

Published on 31 Dec 2023

Debra

young couple

8.0

Very good

Fabulous location excellent value for money and stunning breakfast!

Superb location Amazing value Fabulous staff Gorgeous breakfast and plenty available all fresh and well set up

Couldn't sleep all night due to loud vibration and rumbling right above the room. Member of staff came to see it at 2.30 am and couldn't believe how loud it was! Offered a change of room immediately and ear plugs Absolutely brilliant customer service it has to be said :)

Published on 31 Dec 2023