Holiday Inn & Suites Durango Downtown, an IHG Hotel, Durango

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All Facilities for Holiday Inn & Suites Durango Downtown, an IHG Hotel

Category	Facilities
Activities	Happy hour, Live sport events (broadcast).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Room Amenities	Shallow end, Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Outdoor furniture, Vending machine (drinks), Bar.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Sun terrace, Shared lounge/TV area.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Sun loungers or beach chairs, Indoor pool (all year), Fitness.
Transport	Accessible parking.

Guest Ratings For This Property

8.0

Based on 457 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.6

Value For Money

7.5

Facilities

8.3

Reviewers Mention About Holiday Inn & Suites Durango Downtown, an IHG Hotel

The General Manager and staff were excellent, resolving a mix-up promptly. The heated pool and attached restaurant were enjoyed, with praise for the delicious burger. The rooms were cozy and clean wi (Read More)th plenty of hot water. The location was convenient for downtown and nearby attractions. The second reviewer also praised the clean rooms, comfortable beds, and great location. They recommended trying the burgers and mentioned the enjoyable indoor hot tub. One reviewer was disappointed in not receiving a breakfast voucher despite a high cost and felt it was poor customer service.

Guest Reviews

Cindy

young couple

4.0

Disappointing

We will not choose this location again because I can stay right across the street with free parking and free breakfast

Location

They charged for parking and for the Continental breakfast. Those two things are usually included with the price of the hotel. They charged enough for the stay that those 2 things should be included.

Published on 04 Jan 2024

Pamela

family with young children

2.0

Very poor

The staff was very nice and the facility looked nice on the surface.

I will just say there was no hot water for a shower on our end of the building. This did not appear to be news to the staff and nothing was being done about it. The hotel was fully booked and no other rooms were available. I tried to contact Booking.com and there was no way to contact them. I tried to contact Holiday Inn and there is no way to contact anyone there either, very convenient for them when a problem arises. Needless to say I will be very cautious using either of these companies in the future.

Published on 02 Jan 2024

Lopez

young couple

10.0

Exceptional

Great stay, unpleasant manager on duty.

Cleanliness

The staff did not honor my booking.com reservation price. I was charged $161.35 more than the reservation. This was a huge inconvenience. Manager on duty was very unprofessional. She honored someone else's price but not mine. I think I was racially profiled.

Published on 02 Jan 2024

Donna

family with young children

3.0

Poor

Coffee and hot chocolate machine. Staff were friendly

Bed mattress was like sleeping on rock. Chlorine in hot tub was too much. Couldn't go in, it burned my eyes. Construction, so I think room was not completed missing side table, maybe the couch. Hallways freezing cold. Only had one washrag and towel in room. .

Published on 02 Jan 2024

Shantelle

family with young children

1.0

Bad

We will not be staying again

It is very close to downtown.

It took us 2 hours to check in and then our cards didnt work. There is a burger joint that wasnt even open when advertised it is a food truck. The elevator wasnt working on the second floor. Walls are thin and beds are not comfortable we were kept up by everyone around us. We had free breakfast included and we went down to breakfast they were trying to charge us and when we went to serve our selves there was absolutely nothing to eat.

Published on 30 Dec 2023

Akshay

group

4.0

Disappointing

I was charged more for both my rooms. Nearly 30$ extra for each room really irritated

Published on 29 Dec 2023

Heather

family with young children

5.0

Passable

Convenient to downtown but dont expect friendly customer service

It was close to town and there is a restaurant on site.

Very dog friendly and the thing is I own 3 dogs but having dogs constantly barking being left unattended was not what I want to hear on vacation. Ths staff was not very helpful when I asked questions. My body wash was never refilled and our fridge was broken not able to store leftovers. When I called to notify staff about the fridge we were told sorry.. you can use the fridge downstairs. It was one thing after another. We are pretty easy going people and rarely complain but since the second we checked in it was one thing after the next. To top it off our tv had parental locks on the cable and we were limited to what we could watch. luckily Phoebe was the only staff member to help us with our concerns and moved us into another room

(Read More)

Published on 29 Dec 2023

Kimberly

young couple

8.0

Very good

It was great

Very comfortable

Nothing

Published on 27 Dec 2023

Satyanarayana

family with young children

4.0

Disappointing

No since no breakfast like other Holiday Inns

No breakfast and parking also $10 per day

Published on 26 Dec 2023

Doug

family with young children

6.0

Pleasant

Satisfactory-being charged for parking is unsatisfactory

Clean and served its purpose

Elevators broke down . They charge for parking in their lot when you do not have any other choice and the when the lot is not gated or locked. I understand paying for a secured parking lot but this one is not secured. Seems to be a quick way for them to make an extra 10 per night!

Published on 22 Dec 2023