Hilton Garden Inn Winston-Salem/Hanes Mall, Winston-Salem

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Visual aids: Braille, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Snack bar, Vending machine (drinks), Room service, Restaurant, Bar.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Shared lounge/TV area.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Swimming pool, Swimming Pool, Fitness centre, Indoor pool.
Transport	Accessible parking.
Shops	Minimarket on site.

Guest Ratings For This Property

8.3

Based on 208 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

8.1

Facilities

8.5

Reviewers Mention About Hilton Garden Inn Winston-Salem/Hanes Mall

The Hilton Garden Inn Winston-Salem/Hanes Mall receives positive reviews, with guests praising the helpful and friendly staff members. Noah, Bob, Hilary, Ellen, Barbara, Dee, and Nick are singled out (Read More) for exceptional service. Guests also appreciate the clean and comfortable rooms, with recent renovations making a positive impact. The food is highly regarded, with a good selection on the menu. The only downside mentioned is the humidity in the rooms. The location is convenient for shopping and dining options.

Guest Reviews

Maxwell

solo traveller

8.0

Very good

Easy access to my vehicle. Peaceful.

I was charged $50 extra than quoted. Assuming it was a deposit. Hopefully it is returned

Published on 27 Dec 2023

Ayers

review category business travellers

6.0

Pleasant

Great property, bad staffing

Very clean, nice rooms, comfortable beds

After checkout, my card got double charged. After a week of no return calls from management, I had to file a dispute with my card company. After another week of constant voicemails to the GM, I still have not heard anything

Published on 16 Nov 2023

Bridget

family with young children

10.0

Exceptional

Always enjoy our stay when visiting family in Raleigh Friendly staff. Good breakfast.Nice rooms.

No complaints

Published on 13 Nov 2023

Phamber

young couple

10.0

Exceptional

NIce

The room size and the location of the hotel.

To pay for breakfast

Published on 02 Nov 2023

Rhonda

young couple

10.0

Exceptional

Would recommend to friends.

The breakfast was great. Prepared by a chef. We ordered and our choices were individually made while we waited.

Mattress was old, uncomfortable. Furniture old, dated. But, hotel was in the middle if a renovation.

Published on 27 Oct 2023

Ko

review category business travellers

8.0

Very good

Pleasant stay

The service is good.

My mattrass is sagging in the middle. At least they should throw the bin everyday

Published on 18 Oct 2023

Jeffrey

young couple

6.0

Pleasant

Good location

Needed updates. The wall paper coming off the wall in the bathroom. Out dated decor.

Published on 08 Oct 2023

Michael

young couple

8.0

Very good

There was a smell to my room.

Published on 04 Oct 2023

Kristine

young couple

9.0

Superb

Walking path for pets.

Published on 13 Sep 2023

Teresa

young couple

9.0

Superb

Stayed here since 2012, we'll be back

Room was good, bed was comfortable, shower had nice water pressure and lots of hot water. Had a closet, desk, night stands, lamps, lounge chair,ottoman. Plugs next to bed for cell phone. Mini fridge, ice machine down the hall. Indoor pool. Small store, bar, restaurant. Food was good, we had breakfast.The employees are so nice here.

Unfortunately they're remoldeing and over half their parking lot had containers and work trucks so parking was awful for a booked hotel. I get it but made it terrible to park, I don't like not being able to see my car in a hotel, especially for the price we paid, no security so kinda on your own with that. We just unloaded everything and took to room.

Published on 28 Aug 2023