Helen Berger Boutique Hotel, Valencia | Photos, Reviews & Deals @Holidify

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All Facilities for Helen Berger Boutique Hotel

Category	Facilities
Business facilities	Fax/photocopying.
Activities	Bike tours, Walking tours.
Cleanliness & disinfecting	Property is cleaned by professional cleaning companies, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Soundproof rooms, Non-smoking throughout.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Packed lunches, Wine/champagne, Breakfast in the room, Room service, Special diet menus (on request), Snack bar, Restaurant, Bar, Kid meals, Coffee house on site.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Trouser press, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Food can be delivered to guest accommodation.
Reception services	Luggage storage, Concierge service, Tour desk, 24-hour front desk, Invoice provided.
Physical distancing	Cashless payment available.
General	WiFi available in all areas.
Transport	Airport shuttle (additional charge), Shuttle service, Airport shuttle, Bicycle rental, Shuttle service (additional charge).

Guest Ratings For This Property

9.2

Based on 2733 Reviews

100% verified reviews

Comfort

9.6

Cleanliness

9.5

Value For Money

8.9

Facilities

9.3

Reviewers Mention About Helen Berger Boutique Hotel

The Helen Berger Boutique Hotel is a small and cozy establishment in Valencia's city centre. The staff is friendly and attentive, and the rooms are modern and clean. Guests were delighted by the hote (Read More)l's attention to detail, including special touches for honeymooners. The location is convenient for exploring the city, although some noise from the street was mentioned. The design elements of the hotel were appreciated, although the rooms were described as small. Overall, it was considered a very nice boutique hotel with a good location.

Guest Reviews

Federico

group

10.0

Exceptional

Fantastic place in downtown Valencia

Excellent place, the restaurant is always full, the food delicious, the service spectacular.

Nothing, this is a great place. Would go next time

Published on 03 Jan 2024

Rustam

family with young children

9.0

Superb

Comfortable

Good breakfast, friendly front desk

Housekeeping for some reason disposed of the bag with personal toiletries that was hanging on the wall, that resulted in a trip and unnecessary time to a nearby pharmacy. Front desk unsuccessfully attempted to find it.

Published on 03 Jan 2024

Mikoaj

young couple

10.0

Exceptional

OUTSTANDING EXPERIENCE

Great location, great staff, great atmosphere, amazing attention to detail

breakfast could be slighly better

Published on 03 Jan 2024

Lucy

young couple

6.0

Pleasant

Great central location and good breakfast choice with quality ingredients.

Location, very central. Great breakfast and staff. Comfortable bed and pillows. Relatively peaceful area with not much traffic noise.

We booked a deluxe room and it was very small and compact. No hooks to hang anything on. They provide a hand held steamer for clothes but there is nowhere to hang the clothes whilst you steam, the wardrobe doors and bathroom doors were too high to reach and hang a hanger on. No shelf in bathroom but bathroom was spacious and had french doors. All looks pretty but not very practical. Two nights was long enough.

Published on 02 Jan 2024

Jelena

young couple

10.0

Exceptional

Great hotel, great people

Everything was great. Clean hotel, great people on reception, excellent location.

Published on 30 Dec 2023

Natalia

young couple

10.0

Exceptional

Highly recommended

Very nice rooms, perfect location and helpful staff.

I liked everything.

Published on 29 Dec 2023

Sarish

family with young children

6.0

Pleasant

Okay stay but food and drinks not good

I liked that it was reasonably priced for being so close to the old town and city centre. Despite some difficulties at an initial stage, the staff tried to help us albeit slightly late and were sincere in righting the wrongs. I credit the staff especially Tonis and the other male staff who was also there when we were checking out for their friendly and helpful disposition .

The breakfast and bar drinks were awful. And the man running the breakfast service was the grumpiest staff you could meet . He bangs his plate on the table and takes forever to come around . If you are a foreigner it seems you have to wait around for much too long before someone takes your order. And the breakfast was so bad that we only had it on the first day (we had some to go on the last day as we had an early start but couldnt eat it too) despite having paid for breakfast included. Eggs were hard and stale , the bread was terrible & the cold meats even worse. Dinner was average but the bartender does need some basic crash course on how to make drinks. As a trained bartender myself, the bartender is either not very good / trained or just cant be bothered. The drinks didnt have the right quantity of mixtures and were one dimensional in taste. Despite this, the waitress tried to tell my mum and I that everything is in it and when asked to change the drink said it was going to be the same thing if we reordered the same thing . Poor customer service here and just a blame dumping on the customer. This appears to be something recurrent and Hotel Berger apparently because when my mum tried to ring reception repeatedly one night - and cant get through - a member of staff again victim blamed us by suggesting we needed to press 9 (which is obviously what we did the whole night). It could either be genuinely that the phone was indeed engaged ?? Or my mum had maybe not dialled in correctly but instead of genuinely helping - the initial response was to blame the customer. I think some members of staff can learn basic customer service 101 and the hotel can improve their breakfast and drinks

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Published on 27 Dec 2023