Fili Hotel at Nustar Cebu, Cebu | Photos, Reviews & Deals @Holidify

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All Facilities for Fili Hotel at Nustar Cebu

Category	Facilities
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Designated smoking area, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Infinity pool, Air conditioning, Safety deposit box.
Food & Drink	Wine/champagne, Kid meals, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Valet parking, ATM/cash machine on site, Concierge service, 24-hour front desk.
Physical distancing	Physical distancing rules followed.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Casino.
Pool and wellness	Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Pool with view, Sun loungers or beach chairs, Fence around pool.
Transport	Car hire, Parking garage.

Guest Ratings For This Property

8.1

Based on 287 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

9.1

Value For Money

8.0

Facilities

8.2

Reviewers Mention About Fili Hotel at Nustar Cebu

Guests were impressed with the outstanding level of service received at the Fili Hotel. The staff were warm and professional, offering seamless check-in. The rooms were clean, comfortable, and had br (Read More)eathtaking views. The breakfast buffet was diverse and delicious, while the dinner menu featured exquisite dishes. Some mentioned that the hotel is conveniently located connected to a mall, while others noted that the hotel is still under construction. Overall, guests enjoyed their stay and praised the amenities and friendly staff.

Guest Reviews

Mirela

family with young children

8.0

Very good

Great hotel, but some services are to be improved.

Hotel is beautiful, breakfast is exceptional - it caters for every taste, I have even seen keto deserts. Comfy beds, nice personnel. The mall next to the hotel is only partially open, but SM Seaside is 5 min by taxi.

I have sent couple of messages via booking.com app asking for an airport transfer (they offered info about transfers after booking). I have sent first ine 4 days before arriving, another one on arrival day. They never answered, which is very unprofessional.

Published on 05 Jan 2024

Santosh

review category business travellers

9.0

Superb

very nice property

superb

Published on 25 Dec 2023

Lalaine

young couple

10.0

Exceptional

Overall everything was a great experience. Just the room we stayed the A/C wasnt cold enough at all. I called the r

The place is amazing. Our very first time to stay while visiting family. The breakfast was spectacular and 5 star rating for sure.

They need to be better in adding receptionists to assist the tourist. We been passed from one to the other and some receptionists just look at you and not helping.And our room in 2309 was not cooler at all. I called 2 times and finally they send someone to fixed it. But it stayed at 21 degrees Celsius the whole time. Overall it was a great stay but needs more improvement especially if we pay big money.

Published on 04 Dec 2023

Harry

review category business travellers

5.0

Passable

over rated

the buffet dinner and breakfast was worth the money

check in took 32 minutes while I was alone at reception , finally they assigned me a room that was occupied already so had, to go down and start over again . The room as all the hotel had a chemical paint smell that made me sick, even though brand new I had no hot water in my shower and even I mentioned it 2 times, I still had no hot water when I check out Staff is super friendly al all over in Phil, but lacks experience Not worth the money we paid , same comments from all people that traveled together with me

Published on 04 Dec 2023

Rowendo

young couple

10.0

Exceptional

Can't wait for this to be fully finished, then come back.

Breakfast, our room, the view.

Construction noise, (expected) room ac could be colder, taxi wait (and they start the meter way before you get in, not cool)

Published on 06 Nov 2023

Suzette

family with young children

5.0

Passable

Communication lines between the hotel and booking .com should be improved a lot.

The concierge was totally helpful. It provided all our needs and very accommodating.

Booking was not that good because hotel failed to confirm immediately after booking .com confirmed my stay. They kept on saying that my booking is not on the system since booking.com did not pay the booking with Fili Hotel. This caused so much stress. Only 2 reception counters were open at time of arrival and there were so many Chinese Nationals arriving. We were at the reception for almost an hour.

Published on 03 Nov 2023

Travis

review category business travellers

10.0

Exceptional

Ill be back

Comfortable room, nice hotel with good facilities and good restaurants available

Expensive food but you get what you pay for.

Published on 01 Nov 2023

Ms.q49

family with young children

10.0

Exceptional

Everything , location food bed very comfortable room was big . The reception staff name John very helpful. I am very happy to come back soon. Overall 10/10.

None

Published on 27 Oct 2023

Richard

young couple

6.0

Pleasant

Great if you want a casino, otherwise I am not sure of the benefits of staying there until other fat

The hotel is newly built indeed it is not yet finished and this is reflect in my assessment, as an unfinished hotel I thought it was over priced, breakfast was excellent

It's not finished, to et to the restaurants with a 15 year old was challenging and a fair walk as the restaurants are accessed via Nustar casino which 15 year olds are not permitted to walk through. Thus it was not easy and twice we got turned back to find a different route

Published on 04 Sep 2023