Dusit Thani Mactan Cebu Resort

- Cost of doing laundry was crazy expensive! - Cost of the bar drinks was literally twice the price of drinks in other 4/5 star hotels we stayed at. - Staff at reception could be more helpful. 1. They were unable to help book a reservation at House of Lechon in the city. We managed to independently go and make our reservation. 2. One morning we booked an early morning tour. We communicated this to reception in order to arrange our continental breakfast to go. The breakfast received was very ordinary. One sandwich without any juices or bottled water. We specifically asked for iced coffee and juices. 3. Separately we asked reception to book a taxi for us on the morning we were leaving. Staff did not make this booking and consequently we nearly missed the ferry we had booked.

The concierge is the worst. I booked a spa for 2 pax 2 days ahead and when i arrived at the spa there was no booking because the concierge did not book it for me. The spa lasted only 25 mins and they expected me to pay in full. My family members had food poisoning from the korean restaurant and we had to cut our tourist package short to get to the hospital. The person at the concierge was no help as HE expected me to speak to the third party tourist package organizer. I asked the concierge many times for sanitary pads yet they did not call back to inform me. So overpriced for a far location as well. Not worth the money

From beginning to end: horrible stay - avoid this place at all cost 1. Room Without asking, and without being told, I was apparently upgraded to a better room upon arrival. However, the room I was put in, which is building 3, was another level of disappointing. Sure, the room is spacious and had an ocean view but unless the AC was put on high at 20 degrees the room would start to literally sweat. water dripping from the walls, completely wet floor in the bathroom/toilet which is dangerous as extremely slippery, bed sheets were wet after a while so were my own clothes. It took half a day and me calling about 5 times for the hotel to find a solution. By the way, their initial proposal was to downgrade me with little to no apology. The new room I was in, had exactly the same issue. The hotel is just not build well. They called the engineering team about 3 times which proposed every time the solution of simply putting the AC at 20 degrees: this is not a solution, unless you want your customers to all become sick and catch a cold. Most funnily, the first reaction of the staff was to say this situation was because I left the windows open, which I did not: putting the blame on the client and letting them deal half a day in a humid, wet rooms that smells like you are in an underground cave is not the best. 2. Room Service Ordered a greek salad and a burger. The burger first came without the steak patty in it: so just buns and salad. The salad had half of the things mentioned in the menu. Tomato and feta cubes roughly cut with some salad leaf on top: no olive oil, seasoning. The cocktail, which was a pina colada, also did not have the coconut cream it mentioned to have in the menu. After complaining for the burger, a new one, or should I say the same one was delivered back just adding the overcooked patty that was missing. Fries were cold, so as the bun. They also brought a new salad, still the greek salad, although I did not ask for it.