DoubleTree by Hilton Charlotte City Center, Charlotte

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All Facilities for DoubleTree by Hilton Charlotte City Center

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Soundproof rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Process in place to check health of guests, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Bar, Coffee house on site.
Safety & security	24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Parking.
Transport	Accessible parking, Parking garage.
Pool and wellness	Fitness centre, Fitness.
Shops	Minimarket on site.

Guest Ratings For This Property

8.3

Based on 2082 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

8.2

Facilities

8.5

Reviewers Mention About DoubleTree by Hilton Charlotte City Center

The DoubleTree by Hilton Charlotte City Center is praised for its clean and comfortable rooms, friendly staff, and convenient location near Johnson and Wales University. Guests appreciated the daily (Read More)maid service and enjoyed the food and drinks at the on-site restaurant and bar. The hotel's walkability to uptown Charlotte and nearby attractions is also highlighted. Many guests commented on the pleasant views and the cookie provided upon check-in. Overall, the hotel is recommended for its practicality, comfort, and value for money.

Guest Reviews

Darius

young couple

7.0

Good

Location was great, room was good.

We were shocked about not being notified about the renovation taking place at the time we stayed there, continuous noise, restaurant being closed. We always look for a hotel with a fitness centre and not being informed it will be closed - thats very disappointing, if your hotel is advertised as it has this option - you should at least inform in advance that it will be closed, we shouldve stayed somewhere else and now we feel it wasnt worth the money we paid as it didnt have all the facilities available as advertised.

Published on 02 Jan 2024

Jasmine

family with young children

1.0

Bad

Would not recommend

Shower and bed

Staff, tv didn't work, parking horrible

Published on 23 Dec 2023

Jack

solo traveller

3.0

Poor

Disappointing will not be giving a good review

Clean and new

Parking lot was outside of the hotel and I did not know I was going to be charged 29 dollars to use it. No shower gel in the dispenser?? 200 plus bucks for the room ? Ad said central to all amenities, the place was dead and bars and eating places were virtually non existent within decent walking distance

Published on 20 Dec 2023

Joey

group

6.0

Pleasant

was a great experience. really enjoyed the downstairs bar

Room was comfortable, and great location.

There was a lot of construction going on at the hotel.

Published on 15 Dec 2023

Roberta

review category business travellers

8.0

Very good

I was pleased, comfortable, and felt safe. What more coul I want?

My room was excellent. I accompanied 11 students to a conference located near the hotel. JJ at the front desk was wonderful in that he was eager to provide help and answer questions. I also liked the restaurant and the staff there was very polite and accommodating. I like the transition to Hilton for the points.

More training of night front-desk personnel and screening for friendliness. One person, Nanette?, specifically could use some coaching. In fairness, she seemed undertrained and therefore stressed. I'm happy about the hotel turning to Hilton but the transition has left me without the points so far. I am in consultation about the awarding of points for 6 rooms for 4 nights--which should be a lot of points. But I am hopeful and know that this is an issue with the circumstances of change.

Published on 07 Dec 2023

Savannah

group

2.0

Very poor

Bare minimum, not worth the price.

Showed up at 4:30 and they had no available clean rooms so we had to wait for an hour in lobby for our room to become available after driving all day to get there. When I went to pay they tried to charge me for the room when I had already prepaid in booking. The hotel was also doing renovations and was extremely difficult to find due to no signs or anything indicating thats our hotel. Expensive parking.

Have your rooms available at check in times and actually have them clean. Needs signage out front or just something indicating that this is the hotel. Had valet but the valet section is completely blocked off with orange tape while useless valet drivers just stand around outside.

Published on 28 Nov 2023

Ashley

young couple

10.0

Exceptional

The staff was awesome and so friendly! Helped us with all and any questions we had! They were the best! We had to leave a little earlier than planned but they made 100% sure everything was good. Will for sure be back1 :)

Published on 21 Nov 2023

Chloe

with friends

2.0

Very poor

Worst hotel ever

I liked the location

The place was under renovation we waited 25 minutes for a key they told us we would pay for our parking they didnt it was 42$ for one night of parking they told us breakfast was complementary it wasent its 20$ per person not including drinks staff was very rude and had attitudes and were snippy and just down right rude

Published on 17 Nov 2023