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Hotel

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Newcastle City Centre (0 kms from )

Ranked 2 out of 50 best hotels in durham

8.4
(6654 reviews)

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All Facilities for Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Bathroom Sauna.
Room Amenities Heated pool, Air conditioning, Heating.
Food & Drink Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Restaurant, Bar.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas Shared lounge/TV area.
Reception services Luggage storage, Concierge service, 24-hour front desk.
Physical distancing Mobile app for room service, Physical distancing rules followed, Cashless payment available.
General Parking, WiFi available in all areas.
Pool and wellness Facial treatments, Spa facilities, Hot tub/Jacuzzi, Steam room, Swimming pool, Pedicure, Manicure, Massage, Spa and wellness centre, Body wrap, Swimming Pool, Fitness centre, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Beauty Services, Fitness/spa locker rooms, Indoor pool (all year), Spa/wellness packages, Body treatments, Fitness.
Transport Accessible parking, Parking garage.
Outdoor & View Terrace.

Guest Ratings For This Property

8.4
Based on 6654 Reviews
100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

8.2

Facilities

8.7

Reviewers Mention About Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Crowne Plaza Newcastle - Stephenson Quarter is highly praised for its clean rooms, attentive staff, and excellent breakfast. The location is convenient for walking to the town center and railway stat (Read More)ion. Platinum members receive upgrades and lounge access. The hotel offers spacious, modern rooms, a nice gin bar, and good facilities like a hot tub and steam room. Conference facilities are top-notch. Some guests found the surrounding area dark but enjoyed their overall experience.

Guest Reviews

Nixon
family with young children
5.0
Passable
Passable
Loved the location
Very over priced for the customer care we received

Published on 04 Jan 2024

Chris
family with young children
8.0
Very good
Very good
Excellent breakfast, reception and restaurant staff were very good . Pool area was clean .
Sofa bed in room covered in dog hair.

Published on 04 Jan 2024

Chris
young couple
3.0
Poor
Poor
. Location is good but beware its 12 a day for parking .
The hotel couldn't handle the capacity of guests , ques for breakfast 2 hours long waiting to use facilities ( pool spa ) again massive waiting times. Extra chargers for parking & room service breakfast was laughable 19 for corn flakes .

Published on 03 Jan 2024

Tamara
group
10.0
Exceptional
The best place to spend new years.
The breakfast was amazing and staff were very accommodating and provided great service throughout our stay.
-

Published on 03 Jan 2024

Laurence
family with young children
10.0
Exceptional
Excellent. Would recommend.
Excellent hotel. Great location in Newcastle city centre. The restaurant was very nice as was the bar area. Car parking facilities are available, and although you need to pay, it was extremely reasonably priced. We took our baby with us to this stay (aged 3 months) and a cot was provided. The staff were all very helpful.

Published on 03 Jan 2024

A.
young couple
6.0
Pleasant
Disappointing
Close to the train station, rain shower, easy to use heating system, polite staff in the breakfast room, very good options at breakfast, gin bar, steam room, swimming pool.
Before arrival, I received unwanted WhatsApp messages directly to my mobile phone. You're supposed to use Booking . com to contact customers, so that's a breach of privacy. The person checking me in was excessively loud so everyone in the lobby could hear my personal details. The charge of 50 per day, in case I took something from the fridge, was excessive. No TV aerial attached to the TV in the room so no terrestrial TV. The TV's proprietary screencast system didn't work so I couldn't hook my smartphone to it. Slow draining sink & shower. The shower tray leaks onto the bathroom floor so I had to stop the shower every few seconds until it drained. Didn't the cleaner notice this? There's a sign in the changing rooms to the spa and all over the pool area that states, no cameras, yet several people were taking photos in the jacuzzi and of people, including children, in the swimming pool. There's a sign stating no children allowed in the jacuzzi or in the steam room, but parents allowed their children into both and no staff hotel members stopped them. After checking out, I received spam emails directly from the hotel and they would only stop sending them if I unsubscribed, but I didn't sign up for their spam!

Published on 02 Jan 2024

Darren
young couple
6.0
Pleasant
Enjoyed but first impressions disappointing
Central been before
Bed was terrible, very uncomfortable, when we went to our room there was dirty plates and bottles of alcohol we had to step over

Published on 02 Jan 2024

Kevin
family with young children
9.0
Superb
Superb
Nice rooms,bar and excellent breakfast
Couldn't say

Published on 02 Jan 2024

Chaim
family with young children
8.0
Very good
Very good
Friendly Staff big rooms
Park Cark is not connected. small pool

Published on 02 Jan 2024

Brian
family with young children
8.0
Very good
Very good
Clean modern homely friendly
stayed for 4 nights and rooms not cleaned/ serviced

Published on 01 Jan 2024

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