Sheraton Phoenix Downtown, Phoenix | Photos, Reviews & Deals @Holidify

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All Facilities for Sheraton Phoenix Downtown

Category	Facilities
Activities	Happy hour, Live sport events (broadcast), Tennis court, Bowling, Canoeing, Billiards, Squash, Horse riding, Pub crawls, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Family rooms, Higher level toilet, Visual aids: Braille, Facilities for disabled guests, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Outdoor furniture, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Paid WiFi, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Sun umbrellas, Fitness centre, Fitness/spa locker rooms, Sun loungers or beach chairs, Fitness.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.7

Based on 145 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.2

Value For Money

8.1

Facilities

9.0

Reviewers Mention About Sheraton Phoenix Downtown

The Sheraton Phoenix Downtown receives positive reviews for its friendly and helpful staff, with specific shout outs to Pedro Ortiz at concierge and the valet guys. Guests appreciate the clean rooms (Read More)and excellent housekeeping. The hotel's location is convenient for walking or quick drives to attractions. The food selection is great, with options at the hotel restaurant and breakfast place. Some guests mention issues with room cards for parking but note that staff are helpful. Overall, guests highly recommend the hotel and praise its cleanliness, amenities, and staff.

Guest Reviews

Peter

young couple

8.0

Very good

Close to Chase Stadium

Dirty toilet. Urine on seat.

Published on 13 Dec 2023

Sandra

young couple

9.0

Superb

Very slow internet

Published on 13 Dec 2023

Younis

review category business travellers

10.0

Exceptional

Excellent location , very friendly staff and comfortable hotel

Excellent location in mid town and very close to Phoenix convention center, excellent and very friendly staff who were very supportive. Miss Sarah in the reception was of great help. Rooms are spacious, clean and comfortable. I took a room with club access, and that made a big difference. The club was very comfortable with excellent food provided for breakfast. Thank you all

Nothing

Published on 03 Dec 2023

Lucija

young couple

8.0

Very good

Location, food, cleanliness - all good.

Misleading food vouchers - they give you $25 daily f&b credit which they would charge anyway as urban fee per day. Thats generally great but at Booking.com they marked this urban/destination fee being applied once per stay (it was included in our booking) but when we were at the hotel they claimed it needs to be applied daily so they charged us extra $ for that. Advice to management to fix this so theres no misinformation on B.com causing confusion and frustration to the guests like us.

Published on 29 Nov 2023

Analenda

young couple

8.0

Very good

The location and the price was great. The valet was a little expensive but I to paid, I was on a time crunch. The perks was GREAT free drink and food credit that we were not able to use.

The ice maker did not work. The windows did not open.

Published on 01 Nov 2023

John

young couple

9.0

Superb

The pool and lounge were wonderful.

Published on 16 Oct 2023

Gricelda

family with young children

9.0

Superb

nice

nothing

Published on 26 Sep 2023

Russell

young couple

8.0

Very good

Great location and nicely renovated rooms...

Great location downtown close to some great dinning, bars and coffee places. Nicely renovated rooms and comfy beds and pillows, the pool was great too and gym facilities were modern/super clean.

Would have been nice to have had a heads-up on any special events taking place which the hotel was hosting....We arrived to find out that the hotel was hosting the Comic Con and Anime Convention and we had significant issues with self and valet parking. We were forced to use the public parking facility across the street and were told by valet that there was no on-site parking available which was disappointing considering we stayed for 7 nights and would have preferred the convenience of on-site parking.

Published on 26 Sep 2023

Michael

young couple

10.0

Exceptional

The property and the staff, and the club was all perfect!!

Loved the place

Was perfect, nothing to say negative at all

Published on 14 Sep 2023

Veronica

young couple

8.0

Very good

The hotel has a great location, the rooms are comfortable and the restaurant had very nice food.

The first night the room next to us had a party and was extremely loud. We couldn't sleep that first night. Fortunately, they changed our room the next day and we were able to rest.

Published on 10 Aug 2023