Ruby Marie Hotel Vienna, Vienna

This property has been featured in "52 Best Hotels In Vienna ".

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Top Facilities

parking

bar

wifi

food

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Check Room Options And Availability

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Nest

Max 2 Adults

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These smaller rooms offer views of the green patio or the inner patio. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

Cosy

Max 2 Adults

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These rooms offer views of the Mariahilfer Stra�e, the green patio or the inner patio. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

Lovely

Max 2 Adults

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These rooms offer views of the inner patio, the green patio or of the Mariahilfer Stra�e Shopping Street. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

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All Facilities for Ruby Marie Hotel Vienna

Category	Facilities
Activities	Live music/performance, Movie nights.
Others	bar, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Miscellaneous	Facilities for disabled guests, Soundproof rooms, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Lower bathroom sink, Non-smoking throughout.
Accessibility	Upper floors accessible by elevator, Emergency cord in bathroom, Toilet with grab rails, Accessible by lift, Walk-in shower.
Bathroom	Private bathroom, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Body soap, Conditioner, Toilet.
Room Amenities	Hypoallergenic, Soundproofing, Cots, Air conditioning, Wardrobe or closet, Desk, Hypoallergenic pillow, Seating Area, Safety deposit box, Trash cans, Heating, Extra long beds (> 2 metres), Hardwood or parquet floors, Socket near the bed.
Food & Drink	Wine/champagne, Vending machine (drinks), Vending machine (snacks), Outdoor furniture, Coffee house on site.
Safety & security	Smoke alarms, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm.
Cleaning services	Daily housekeeping.
Services & Extras	Towels, Key card access, Linen, Key access.
Media & Technology	TV, Radio, Laptop safe, Satellite channels, Flat-screen TV.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Pool and wellness	Yoga classes.
Transport	Bicycle rental.
Outdoor & View	City view, Terrace, View, Inner courtyard view, Balcony.

Location & Nearby Places

Neubau (2.7 Km from city center)

Kaiserstraße 2-4

15 Nearby Attractions

Haus des Meeres

0.7 km

Aqua Terra Zoo

0.8 km

Leopold Museum

1.5 km

Museums Quartier

1.5 km

Naschmarkt

1.6 km

Natural History Museum

1.7 km

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About This Property

Featuring a bar with a rooftop terrace and free WiFi, Ruby Marie Hotel Vienna is located in the renovated former Stafa department store right at the corner of Mariahilfer Straße, Vienna’s best-known shopping street, and Kaiserstraße.

Guest Ratings For This Property

8.5

Based on 7136 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.8

Value For Money

8.2

Facilities

8.5

Guest Reviews

Nga

family with young children

3.0

Poor

Didn't provide housekeeping as requested, staff not professional in addressing customers' concerns

Close to public transportation such as tram and U/S trains. Good food options nearby.

We stayed for 4 nights 3 days and for 2 out of those 3 days, the hotel staff didn't provide housekeeping services as requested/agreed and the 1 day that they did housekeeping, it was a poor job. The first time this happened, the receptionist (who was also one of the bartenders since this hotel doesn't have full-time receptionists) asked several times if we declined room services when checking in (we didn't) or if we hung a "do not disturb" sign outside our room (we didn't). Even if we did hang a sign, we noticed that other rooms got a message from the cleaning staff notifying them of the time of visit and reasons they didn't provide cleaning services. On our floor/room, we didn't see such a message. Still, we were sympathetic to the hotel staff's busy schedule during the holiday week. The next day, we had housekeeping service but it was barely minimum: the trash was taken out, towels were changed, but the room was still very dirty, especially near the bathroom area (which has no door, so inevitably water got quite messy on the floor when we showered). The third day, we came back to yet another uncleaned room after a long day trip. At this point, we were very frustrated but the reception staff wasn't able to do anything about it since their cleaning staff has left for the day. They offered to move us to another room but it was on a different floor which was very inconvenient for us. Overall, it was a very poor experience for the price we paid. The hotel was not much more than a cool/hip hostel and wasn't professional in hospitality services.

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Published on 04 Jan 2024

Anonymous

family with young children

5.0

Passable

Happy new year

The location

No smart tv and theres no laundry

Published on 02 Jan 2024

Elizabeth

young couple

10.0

Exceptional

Always a dependable option in Vienna.

Clean and well-appointed room. Very comfortable sleep.

Published on 01 Jan 2024

Birgit

family with young children

9.0

Superb

Great.

Very friendly staff. Great breakfast.

When they cleaned the room, they didnt hoover the floors, so after a couple of days we had quite dusty floors.

Published on 30 Dec 2023

D383

young couple

9.0

Superb

The self checkin is very easy and checkout is even easier. The room design and the concepts about cleaning is very nice.

Published on 29 Dec 2023

Tiffany

with friends

9.0

Superb

Adults only

The staff, bar and rooftop was amazing. If you wanted to stay in after a long day of exploring, the hotel provided different activities. They had movie night which I didnt get the chance to attend but the selection was pretty good. The staff was very welcoming and the served a special drink, Nutcracker, which I might add is something I would get again. Overall my stay there was great.

My only complaint was the bathroom in my room. It was not as clean. Having dark tiles may be a great design but finding what looks like mold in between the grout is a bit off putting.

Published on 28 Dec 2023

Olivia

young couple

8.0

Very good

Room was a good standard, bed is so comfy and the hotel bar was lovely

Tea or coffee in the room would have been nice for the price

Published on 24 Dec 2023

Balazs

family with young children

10.0

Exceptional

Fresh, modern, cosy.

Rooms are cosy, clean and modern. The possibility of changing the daily cleaning to a drink is superb:) Breakfast is much better than the usual "continental". The staff is incredibly helpful and nice. Lovely people there.

I can't mention anything...fortunately:) If you prefer the old style of being served by butlers it's not your place, it's the 21. century:)

Published on 21 Dec 2023

Daan

young couple

10.0

Exceptional

Service and the perfect place/room

Published on 20 Dec 2023

young couple

7.0

Good

The location was perfect. The hotel is nearby to the metro station and to the main road with different stores and fast food restaurants . In front of the hotel there is also a tram station something that we preferred for our transportation. The stafff is very friendly and ready to help you for everything. Although the room was as we expected regarding the size ,there was no mini fridge. The breakfast was poor . Finally , the room was cleaned every day but they didnt change our bedsheets at all.

Published on 19 Dec 2023