Residence Inn by Marriott Strasbourg, Strasbourg

This property has been featured in "50 Luxury Hotels In Strasbourg ".

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bar

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Standard Studio Bedroom

Max 2 Adults

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The studio provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The studio features a wardrobe, a safe deposit box, a dressing room, parquet floors and a flat-screen TV. The unit offers 1 bed.

Category	Facilities
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Hand sanitiser.
Others	bar, wifi.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities.
Accessibility	Accessible by lift.
Bathroom	Body soap, Conditioner, Toilet, Shower, Private bathroom, Toilet paper, Hairdryer, Shampoo.
Room Amenities	Trash cans, Dressing room, Clothes rack, Desk, Hypoallergenic pillow, Hardwood or parquet floors, Socket near the bed, Non-feather pillow, Iron, Feather pillow, Air conditioning, Interconnected room(s) available, Ironing facilities, Safety deposit box, Heating, Wardrobe or closet.
Food & Drink	Coffee machine, Fruits, Stovetop, Wine/champagne, Dishwasher, Refrigerator, Electric kettle, Kitchenette, Kitchen, Microwave, Kitchenware, Tea/Coffee maker, Wine glasses, Restaurant, Toaster.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers, Fire extinguisher, Smoke alarm.
Cleaning services	Daily housekeeping.
Media & Technology	TV, Flat-screen TV, Telephone.
Services & Extras	Key card access, Linen, Wake-up service, Towels, Wake up service/Alarm clock.
Reception services	24-hour front desk, Invoice provided.
Physical distancing	Single-room air conditioning for guest accommodation.
General	Pets allowed.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Fitness centre.

About This Property

Situated in Strasbourg and with Strasbourg Exhibition Centre reachable within 200 metres, Residence Inn by Marriott Strasbourg features a restaurant, non-smoking rooms, free WiFi throughout the property and a bar.

Guest Ratings For This Property

8.9

Based on 1097 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.4

Value For Money

8.8

Facilities

9.3

Guest Reviews

Herbert

young couple

8.0

Very good

Spacious room and well equipped kitchen, good gym on 9th floor and breakfast choices and service, Great wide open view on the city center from 9th floor bar. Good location close to tram stop directly to city center, good quality shop for groceries with 7h to 21 opening hours, and few bio restaurants nearby.

1 Reception for two Marriot hotels in 1 building is a bit confusing and creates some waiting at the elevators. Hotel charges 50euro/night 'warrantee', handed back in case of 'good behavior/no damage'. Longer stay (good?) customers are less trusted (?) and have hence to pay up more caution. We paid 4 days upfront, showing trust in the hotel, and got distrust upon arrival, advancing 200 euro extra 'guarantee'. rooms are only cleaned after 3 days or upon request (as explained at arrival. I found a cup of a previous occupant under the bed.

Published on 04 Jan 2024

Adamantia

young couple

5.0

Passable

Very nice bedroom but really bad service

The room was very nice and spacious. It was fully organized and well decorated.

On the other hand, the breakfast area was small and that's why there was a wait to be served both to sit and to be served! The most important thing of course is that I'm sure I left my glasses on the bedside table, and when I contacted them a few hours after check out they said they couldn't find anything. This becomes impossible as I am sure they were there and I made several attempts on the phone and they said they would call me back or email me and that never happened unless I called again several times they pressed and sent an email which again they did not reply back. The service was bad. They were not interested and ignored my phone calls as the glasses were never found after all as they say. Their price does not matter, but that they are necessary.

(Read More)

Published on 03 Jan 2024

Darmstadt

young couple

10.0

Exceptional

Our stay was perfect!

The size, cleanliness, friendliness, the bath products, and the breakfast all amazing!!

Nothing!

Published on 03 Jan 2024

Max

young couple

5.0

Passable

Mehr Schein als Sein....

Very modern and well-equipped hotel. Cleanliness was okay, but not perfect. There were plenty of parking spaces nearby in the public area. Streetcar stops are in the immediate vicinity.

HVAC was defective and was constantly heating to the maximum temperature. The problem was not taken seriously by the staff and the solution was to alternately ventilate and heat through the windows. An attempt was then made to repair it in our absence, but this was also unsuccessful. Information about this in advance or afterwards, if only because our room was entered, would have been appropriate. The staff at breakfast were completely overwhelmed. It was way too crowded and the buffet was terribly arranged. Always an alternating lack of dishes, drinks or food. There were certainly many guests present, but it should not be so disorganized. Even just before 7am only one of the three coffee machines was working. The shower door is an example of incompetent interior design. -> Chic and modern, but definitely more illusion than reality. Too expensive for the price.

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Published on 03 Jan 2024

Kathy

young couple

10.0

Exceptional

Told there were no upgrades, as they had big tour groups coming in.They said all the rooms were the same but our view wa

Comfortable bed, clean, close to tram to Le Petit France

Breakfast was lacking in seating. The eggs were always cold. They sat us next to a couple who was coughing. Room service was hit or miss. One time I called for extra coffee pods and they were there within minutes. Another time I called for a clean towel and was told that they were in break and to call back!!

Published on 03 Jan 2024

Laura

family with young children

8.0

Very good

Good size room, with comfortable bed and all necessary kitchen tools, convienent location, few minutes away from tram.

Breakfast was a complete misunderstanding.. a lot of people, lack of cups, cutlery, water and etc. If this could be solved, there would be nothing to complaint about!

Published on 02 Jan 2024

Konca

group

9.0

Superb

The room was very clean and confortable

Published on 01 Jan 2024

Ines

young couple

9.0

Superb

Very good place to stay! only housekeeping to improve

Beautiful, spacious rooms. Everything was new and beds were really comfortable.

Housekeeping. It wasnt clean enough for a new hotel and 4*, dusty etc. They provide cleaning every 3 nights for residence Inn which is just fine. But unfortunately once they showed up they didnt do anything. They literally just made beds. We didnt make any mess but they didnt clean and that was obvious. Really annoying for 4*. On top of it on our last day housekeeper knocked on our door 1,5hrs earlier than our check out time asking if they can clean, which we found really rude.

Published on 01 Jan 2024

Veronica

family with young children

8.0

Very good

Overall a really good experience!

New hotel/ building and quite well maintained. Room was great, quiet, and kitchen well stocked with essentials. Staff excellent, especially the cleaning and breakfast teams! Not too close to the main train station, but there is a tram /bus station (Wacken stop - the leaping red tiger alerts you) right next to the hotel and only a few short rides away from Strasbourg main station.

Comfort: 1. Multiple requests for access to any English speaking channels - CNN, BBC, or CNBC Europe. They did not seem willing to address the issue probably bcos. they were just not subscribed to these channels despite listing them on both their printed guide and their tv line up. 2. Someone forgot they were designing a hotel entry You have to log your luggage up a steep flight of stairs to get to the front desk on arrival/departure. 3. Breakfast was plenty and for the most part good. However, it was always the same and the scrambled eggs possibly the blandest weve ever had. It would have been good to offer customers the option of an omelette ( for a change).

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Published on 30 Dec 2023