Novotel Aix-en-Provence Pont de L'Arc, Aix-en-Provence

This property has been featured in "27 Luxury Hotels In Aix En Provence ".

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parking

bar

food

wifi

pool

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Family Room with One Double Bed and One Sofa (2 persons)

Max 3 Adults

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Featuring free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room is air-conditioned and has a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 2 beds.

Classic Room with One Double Bed and One Sofa

Max 3 Adults

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Providing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The triple room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.

Executive Room with a Double Bed

Max 2 Adults

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Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.

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All Facilities for Novotel Aix-en-Provence Pont de L'Arc

Category	Facilities
Activities	Badminton equipment, Live sport events (broadcast), Hiking, Table tennis.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, parking, wifi.
Miscellaneous	Family rooms, Facilities for disabled guests, Soundproof rooms, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator, Accessible by lift.
Bathroom	Private bathroom, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Body soap, Conditioner, Toilet.
Room Amenities	Sofa, Soundproofing, Sofa bed, Air conditioning, Dressing room, Desk, Hypoallergenic pillow, Carpeted, Safety deposit box, Trash cans, Heating.
Food & Drink	Wine/champagne, Restaurant, Minibar, Packed lunches, Fruits, Special diet menus (on request), Kid meals, Outdoor furniture, Bottle of water, Room service, Tea/Coffee maker, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm.
Cleaning services	Daily housekeeping.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Linen, Alarm clock, Towels/sheets (extra fee), Wake-up service.
Media & Technology	TV, Satellite channels, Flat-screen TV, Telephone.
Common areas	Sun terrace, Garden.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	24-hour front desk, Invoice provided, Luggage storage.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Pets allowed.
Entertainment and family services	Kids' outdoor play equipment, Indoor play area.
Pool and wellness	Sun umbrellas, Sun loungers or beach chairs.
Transport	Electric vehicle charging station.
Outdoor & View	Terrace.

About This Property

Featuring an outdoor swimming pool, the Novotel Aix-en-Provence Pont de l'Arc is located 4 km from the historic center and provides easy access to the TGV station and Marseille-Provence airport.

Guest Ratings For This Property

6.9

Based on 707 Reviews

100% verified reviews

Comfort

7.1

Cleanliness

7.2

Value For Money

6.7

Facilities

6.9

Guest Reviews

Anouck

review category business travellers

3.0

Poor

Staff was nice.

This hotel is far from what is expected for a 4 stars hotel in 2023. My room felt like it was made and furnished in the 90's, not to mention the mattress that was very unconfortable (so old I could feel the springs) and the sheets not appropriated (no fitted sheets to cover 2 joint single mattresses which led me to strungle with the under sheet all nigh). Plus, you can hear the voices coming from the rooms around. Over 300 for 2 nights, it's unacceptable.

Published on 26 Sep 2023

David

young couple

5.0

Passable

Old, very old

Enough parking, good location to travel around and to airport. Garden is nice and outside area of breakfast is nice.

It is really very very very old hotel, never saw Novotel on that quality before. Stains everywhere non removable, furniture prehistoric and scratched, carpet with dust, windows dirty Also they dont cook, they unfreeze and warm up pizza.

Published on 26 Sep 2023

Michael

young couple

7.0

Good

Piscine

Some decor and carpet etc needs refreshing as showing signs of wear and tear

Published on 16 Sep 2023

Barttelot

young couple

4.0

Disappointing

Fine except for dinner

Dinner was dreadful

Published on 27 Jul 2023

Bello

family with young children

10.0

Exceptional

Aix Mon amour

The garden

Nothing

Published on 27 Jul 2023

Mozhar

review category business travellers

5.0

Passable

the staff was friendly

The room was dirty, especially the carpet

Published on 21 Jun 2023

Artur

young couple

1.0

Bad

Horrifying.

The worst hotel experience I have ever had. The room was in bad condition. The carpets were heavily stained, there were stains EVERYWHERE, even the curtains were stained. The furniture is very old, it needs replacement. Food in the restaurant was absolute nightmare. We got a burger with stinky boiled meat instead of minced meat. We also ordered so called salmon bowl which contained rice, that smelled like fridge, the vegetables from another dish, composed clearly few hours ago, the bowl was also full of water, and the salmon was not fresh. I have never in my life seen such things in a restaurant, even the cheapest one. When we complained to the waitress, she was not surprised at all. So I guess she was not hearing this for the first time. This hotel surely doesnt deserve 4 stars. I do not recommend it to anyone.

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Published on 18 Jan 2023

Steve

family with young children

6.0

Pleasant

Ok but not as good as before.

location and bed.

Hot Breakfast was cold at 07:00. Orange juice was off as strange taste, fizzy. Not as good as usual so skipped it following day. The hall outside the rooms is very tired and needs refresh. Rooms with piscine and garden view on the ground floor are better. Noisy people above on first night.

Published on 26 Dec 2022

Sabine

family with young children

7.0

Good

excellent location 4 stop-over

nice Pool area, very friendly service

motel style, carpet floor, charging station not working

Published on 12 Oct 2022

David

young couple

4.0

Disappointing

The stay was disappointing due to the hotel,however aix en provence centre was good.

The gardens where very nice.

The room was dated,It was difficult to get into the bed as there was only 6 inches of space on one side and the curtains needed washing.The carpet needed cleaning and the door key sometimes did not work. The gates to the car park were supposed to be locked at 8pm for security but were never locked as there was a longtime problem with the receptions system for monitoring the security. Similarly the TV in the bar area was not working and apparently this was reported 3 weeks ago. The reception staff where unable to offer any advice of what to see and when asked were the garden centres where they sent us to a Florist!!

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Published on 29 Sep 2022