Neptune Palm Beach Boutique Resort & Spa - All Inclusive, Ukunda

This property has been featured in "45 Best Resorts in Kenya ".

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Deluxe Double Room with Garden View

Max 2 Adults

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Rooms are decorated in Swahili style and feature a balcony with garden views and outdoor furniture. Rooms include a desk, TV, air conditioning and mosquito net and the bathroom comes with a shower.Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies). The extra person rates vary according to the season and may be lower than indicated in the policies.

Deluxe Room

Max 2 Adults

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The spacious double room provides air conditioning, a seating area, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Deluxe Ocean Front

Max 2 Adults

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The spacious double room features air conditioning, a seating area, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Category	Facilities
Activities	Water sport facilities on site, Live music/performance, Aerobics, Darts, Windsurfing, Live sport events (broadcast), Themed dinner nights, Beach, Archery, Tennis court, Snorkelling, Canoeing, Billiards, Fishing, Table tennis, Diving.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Others	parking, bar, wifi, pool, food.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property.
Accessibility	Entire unit located on ground floor, Upper floors accessible by stairs only, Walk-in shower.
Bathroom	Sauna, Shower, Private bathroom, Toilet, Hairdryer.
Room Amenities	Trash cans, Tile/marble floor, Air conditioning, Wardrobe or closet, Desk, Seating Area, Mosquito net, Safety deposit box.
Food & Drink	Refrigerator, Electric kettle, Restaurant, Outdoor furniture, Room service.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Smoke alarms, CCTV outside property.
Cleaning services	Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Towels, Key access, Linen.
Layout	Window.
Media & Technology	TV, Satellite channels, Flat-screen TV, Telephone.
Common areas	Sun terrace, Garden.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Tour desk, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Children's playground, Board games/puzzles, Kids' club, Entertainment staff.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Massage, Beachfront, Beauty Services, Spa/wellness packages, Spa facilities, Spa and wellness centre, Spa lounge/relaxation area.
Transport	Airport shuttle, Airport shuttle (additional charge), Airport drop off, Airport pick up.
Outdoor & View	Pool view, Terrace, Balcony, Garden view, View.

About This Property

Situated at Diani Beach on the South Coast, the Neptune Palm Beach Resort & Spa offers a fresh water outdoor swimming pool. Mombasa is 40 km away.

Guest Ratings For This Property

9.3

Based on 8 Reviews

100% verified reviews

Comfort

9.7

Cleanliness

9.1

Value For Money

9.4

Facilities

9.1

Guest Reviews

Yvonne

family with young children

10.0

Exceptional

always the best and we will return again.

The rooms were renovated and upgraded, the food was amazing, now daily seafood at lunch time was added and sushi in the evenings. That is what we need at the beach. They have received the travel life certificate and use glass bottles in the rooms and don't replace towels if not needed. The staff as usual very welcoming and friendly.

The wifi was not working. They said that a fibre line was being replaced. That hotel guests ran to the sun beds and reserved them at 6am already. What kind of habit is that?

Published on 26 Oct 2023

Karanu

review category business travellers

8.0

Very good

The stay was okay.

The location was convenient from the airport. Loved the easy beach access.

The customer service could need improvement especially in the dining. The staff appeared inattentive to customer.

Published on 25 Dec 2021

Aleksander

young couple

5.0

Passable

as for 315$ per night hotel it was the worst experience ever

The area around safe and nice. Good for Kitesurfing

1. do not take the taxi with the Hotel Assistance/ Manager. They charge us 160$ for transport from Mombasa to Hotel once average price is 100$ - 120$. The car they sent to pick up us has no proper working air condition so 2,5 hours sweating in 35C 2. no internet access in the room (we were in 744) 3. no hot water so every day you need to take the shower in cold 4. it is not possible to close the doors from toilet so hope you travel single 5. in the restaurant the average time to react in 30 minut if you are lucky and they do not forget what you order 6. if you order hot dog during lunch time they use to bring only sausage as they are out of roll 7. lack of water during breakfast 8. price for quality 3 out of 10

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Published on 20 Feb 2021

John

family with young children

8.0

Very good

It was our first time at this property and we loved it.

Food was excellent. Service was awesome - Family oriented, and respected our privacy. Location in Diani was amazing. The work they put in on the End of Year Party was absolutely amazing - Phenomenal.

Our pool could have been cleaner or put through maintenance to thoroughly clean the pool tiles and walls to remove the accumulated stains.

Published on 12 Jan 2021