Mandarin Oriental, Kuala Lumpur, Kuala Lumpur, Malaysia

About Mandarin Oriental, Kuala Lumpur

The Hotel Mandarin Oriental, Kuala Lumpur is a luxurious 5-star hotel located in the heart of Kuala Lumpur, with stunning views and a range of top-notch amenities. The hotel offers a variety of facilities including a restaurant, bar, sauna, fitness center, garden, business center, laundry service, and a spa and wellness center. Guests can enjoy the outdoor pool, free WiFi, air conditioning, and concierge service. The staff is known for their friendly and helpful nature. The hotel's location makes it convenient to explore nearby attractions such as the Petronas Towers and the mall. Overall, it is highly recommended for its great location, excellent service, and top-quality amenities.

Top Facilities

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bar

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Location & Nearby Places

Chinatown (Petaling Street) (3.3 Km from city center)

Kuala Lumpur City Centre

15 Nearby Attractions

Petronas Towers

0.2 km

Suria KLCC

0.2 km

Aquaria KLCC

0.2 km

Petrosains, The Discovery Centre

0.3 km

KLCC Park

0.4 km

Dinosaurs Alive Kuala Lumpur

0.4 km

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All Facilities for Mandarin Oriental, Kuala Lumpur

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Aerobics, Tennis equipment, Tennis court.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Air conditioning, Infinity pool, Shallow end, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered.
Common areas	Garden.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
General	Private parking, Parking, Parking on site.
Physical distancing	Cashless payment available.
Entertainment and family services	Indoor play area, Kids' club, Babysitting/child services, Nightclub/DJ.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Foot massage, Hair cut, Massage, Kids' pool, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Pool with view, Fitness classes, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Pool bar, Manicure, Personal trainer, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Body scrub, Spa lounge/relaxation area, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport	Airport shuttle, Accessible parking, Airport shuttle (additional charge), Airport drop off, Parking garage, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.9

Based on 5313 Reviews

100% verified reviews

Comfort

9.3

Cleanliness

9.3

Value For Money

8.7

Facilities

9.1

Guest Reviews

Stanley

family with young children

2.0

Very poor

Fell far short of expectations

Location is excellent.

They were missing a bed from my reservation and refused, initially, to correct it. Check-in was scheduled for 3, but the room was not ready until 5:30pm. The staff promised to call when the room was ready and never did so. The bags were not delivered to the room as promised. Overall, poor service and unresponsive to reasonable requests to fulfill the hotel's end of the bargain.

Published on 02 Jan 2024

Matteo

young couple

8.0

Very good

Location and staff very good

Some of the facilities need a revamp

Published on 02 Jan 2024

Hendra

group

8.0

Very good

Impeccable service all around

Published on 02 Jan 2024

Lee

family with young children

5.0

Passable

The location of the hotel next to Suria KLCC very convenient for shopping & dining. Our room located at 18th floor with the Twin Tower view.

Delayed in check in time until 5.20pm. Luggage delivery delayed until 6pm. Already emailed earlier for the birthday & wedding anniversary, promised to give complimentary cake & flower. Hotel staff was too busy have to remind them again. But only get 1 small piece of chocolate cake & small bouquet of flowers which the colors not nice. Breakfast too packed & have to put us at the upstairs like a hall which suppose to be at the ground floor "Mosaic" with beautiful decorations. Didn't enjoy the breakfast. Because of the delayed, our time is really limited for us to go shopping in the evening & taking our dinner. After dinner, went back to hotel already tired, no mood to join the crowds for new year celebration since no fireworks.

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Published on 01 Jan 2024

Rosa

young couple

6.0

Pleasant

Could have been better

We had a nice room with twin towers view, queen size comfy bed, super clean property, staff members were kind and attentive.

Really poor noise isolation, could hear all the noises coming from the neighbours rooms, which made sleeping very difficult until late night, the long lines for checking in and out, and the expensive breakfast buffet for the Malaysian standards, almost 20 pp.

Published on 01 Jan 2024

Maki

young couple

10.0

Exceptional

Amazing

Excellent service

Published on 31 Dec 2023

Wei

with friends

7.0

Good

Must renovate room and rejuvenate to modern needs. Being 5 star hotel, the bed must be the best

Location

Rooms setup not up to date trend e.g power point is not next to bedside and very scare . Essential for ohone charging. Bed is too old and sunking in causes back pain. Room is so dark with scare of lights and bad locations of light. Depends on lamp stand only.

Published on 31 Dec 2023

Neelum

family with young children

9.0

Superb

I have a good time

Everything

Nothing wrong

Published on 30 Dec 2023

Nazym

family with young children

10.0

Exceptional

Amazing location just few steps away from the Petronas towers, KLCC mall and KLCC park. Facilities, food and service are also amazing. Will definitely come back again.

Published on 30 Dec 2023

Adrian

solo traveller

9.0

Superb

Exceptional base for exploring KL

My stay at the mandarin oriental was exceptional, the staff were very friendly and always willing to help, the rooms were clean and comfortable, and the facilities were exceptional. I was blown away by the variety and quality of the buffet breakfast and the food available at the other restaurants.

I did find that some of the facilities, fittings and fixtures were not well maintained, however the staff quickly resolved the one problem that I had with my tub.

Published on 29 Dec 2023