Hyatt House Nashville at Vanderbilt, Nashville

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Category	Facilities
Activities	Happy hour, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Room Amenities	Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Kid-friendly buffet, Wine/champagne, Snack bar, Vending machine (snacks), Kid meals, Outdoor furniture, BBQ facilities, Vending machine (drinks), Restaurant, Bar.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Outdoor fireplace, Sun terrace, Shared lounge/TV area.
Reception services	ATM/cash machine on site, Express check-in/check-out, Private check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Pets allowed, Parking on site, Parking.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Sun umbrellas, Swimming pool, Salt-water pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fence around pool, Outdoor pool (seasonal), Fitness.
Transport	Accessible parking, Parking garage.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.5

Based on 1772 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

9.0

Value For Money

8.2

Facilities

8.9

Reviewers Mention About Hyatt House Nashville at Vanderbilt

The front desk was accommodating to a request for an extended stay, but there were issues with the room, such as non-functioning phone and lights. Another review mentions underwhelming check-in and n (Read More)oisy sliding barn doors for the bathroom. However, the breakfast area is spacious and the room rates are cheaper than downtown Nashville. Another positive review highlights the clean and comfortable rooms, friendly staff, and good breakfast. The location is great, but parking fees were considered too high. Overall, the hotel received positive remarks for its amenities and services.

Guest Reviews

Cathleen

solo traveller

3.0

Poor

Not worth the money

Room next to me played loud music most of the night had to call down to the desk twice and one of the staff members had to literally come into my room to believe me. The bass was rattling the walls. The floor I was on had construction going on. Just not worth what I paid. Had to pay an extra $36 for parking in THEIR garage. Ridiculous.

Published on 02 Jan 2024

Antonio

review category business travellers

10.0

Exceptional

Everything

Published on 02 Jan 2024

Emily

young couple

4.0

Disappointing

N/a

Alarm went off and it took over 40 mins to take care of

Published on 02 Jan 2024

Mason

family with young children

8.0

Very good

Breakfast was great! Staff was great!

Yall need more luggage carts! During check in and check out I was unable to utilize a luggage cart. Thats tough with a family of 4 with 2 small kids. I had to make 5 trips to the car. Id suggest 5 more carts at least!

Published on 02 Jan 2024

Yasmin

family with young children

4.0

Disappointing

Mediocre

Breakfast could be improved...always running out of food... location was perfect

Gentleman at the desk was working alone was on his personal phone taking a personal call and snapped nor helped with the luggage...HIS SERVICE WAS POOR! On the fourth night. there was no water in the building - the fire engine had to assist with a leak ..the 5th day was without water to bathe...

Published on 02 Jan 2024

Wesley

young couple

2.0

Very poor

It was horrible

They had a water issue on all floors so they had blowers going all day. The blowers were in the path of travel on the floor causing a dangerous issue for walking. Because of the blowers it was noising all night making it had to sleep.

Published on 31 Dec 2023

Anonymous

family with young children

5.0

Passable

It was good, but we didnt get through room cleaning until the day before we left at six days! Also the water heater wen

It was located close to downtown Nashville and Vanderbilt University.

Lots of homeless people walking around the area, and close to a hospital.

Published on 31 Dec 2023

Melanie

family with young children

7.0

Good

Very clean

Dogs were allowed in breakfast area

Published on 27 Dec 2023

Michael

young couple

8.0

Very good

The fact that the hotel was located only 7 minutes from downtown and close to local establishment called The Row.

The fact that service on Christmas Day was very disappointing they closed the kitchen because no one wanted to cook. And then they opened it but didnt want people to be ordering a lot to eat. The person attending that night was rude and didnt seem to want to do anything. I was not the only guest not satisfied that night many of us were upset of the comments made.

Published on 27 Dec 2023