Hotel Amadeus Sevilla

Our experience was marred by challenges, starting with the inconvenience of finding parking. The nearby public parking option often resulted in long waits for a spot. This minor hiccup paled in comparison to the more pressing issue we faced in our rooms. Despite the initial cleanliness, we encountered an unsettling ant problem. Our first night was disrupted by discomfort and ant bites, a situation that unfortunately extended to another room in our group. We reported this to the reception, hoping for a quick resolution. While the staff promised to address the issue, our third room also presented its own set of problems, including a noisy environment and an uncomfortable bed. Despite our attempts to overlook these issues and enjoy our holiday, the ant infestation persisted, escalating to an intolerable level by the third night. Videos captured the extent of the problem, with ants overtaking desks and beds. The hotels response, offering alternative rooms or a refund for the remaining nights, was a gesture of customer service, albeit a reactive one. We opted for the new rooms, one of which was in a recently renovated section and significantly cleaner. However, the persistent ant problem in the bathroom on our final day was a disappointing end to our stay. The key takeaways from this experience are the critical importance of maintenance and customer service in the hospitality industry. For a highly recommended hotel, our expectations for service and problem resolution were not met. Additionally, the breakfast experience was underwhelming, with cold scrambled eggs and a language barrier with the staff, adding to the communication challenges for our group.