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Holiday Inn & Suites Salt Lake City - Airport West, an IHG Hotel

Capitol Hill (3 kms from Salt Lake City Intl Airport (SLC))

Ranked 38 out of 48 best hotels in salt lake city

8.1
(261 reviews)

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All Facilities for Holiday Inn & Suites Salt Lake City - Airport West, an IHG Hotel

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Higher level toilet, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Accessibility Toilet with grab rails, Emergency cord in bathroom.
Room Amenities Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink Wine/champagne, Vending machine (snacks), Kid meals, Outdoor furniture, Vending machine (drinks), Restaurant, Bar.
Safety & security Security alarm, Smoke alarms, Fire extinguishers.
Services Internet services, WiFi, Free WiFi.
Cleaning services Daily housekeeping, Laundry.
Services & Extras Key access, Key card access.
Food & drink safety Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Sun loungers or beach chairs, Indoor pool (all year), Fitness.
Transport Airport shuttle, Accessible parking, Airport pick up, Street parking, Airport shuttle (free), Airport drop off.
Outdoor & View Terrace.
Shops Minimarket on site.

Guest Ratings For This Property

8.1
Based on 261 Reviews
100% verified reviews

Comfort

8.6

Cleanliness

8.7

Value For Money

7.9

Facilities

8.3

Reviewers Mention About Holiday Inn & Suites Salt Lake City - Airport West, an IHG Hotel

One reviewer was disappointed with the breakfast service and the condition of the room's floor, but overall, the stay was satisfactory. Another reviewer praised the friendly staff, clean rooms, and e (Read More)xcellent service, with the only complaint being the comforter. Another reviewer appreciated the cleanliness and friendliness of the hotel, with particular mention of the well-maintained shuttles.

Guest Reviews

Jon
review category business travellers
4.0
Disappointing
Poor.
There was no breakfast buffet as most hotels have. It would have been necessary to sit and order breakfast from a menu. I as there for an early morning flight and had no time for that type of breakfast...and then pay for it. It should have been provided free of charge.
Already explained in previous answer on breakfast. However, I really didn't like being asked for a credit card for a room I had already paid for when I made the reservation. I was informed the credit card was...or would only be used....for any "incidentals" I might incur during my stay. And yet.....$20.00 was charged to my credit card when no incidentals happened. The $20.00 was stolen from me. And I want it returned. It should never have happened. There was no reason for it.

Published on 22 Nov 2023

Rodney
young couple
8.0
Very good
Very good
Beds where comfortable
Breakfast wasn't included

Published on 05 Nov 2023

Vicente
group
8.0
Very good
Excelent location, acceptable service
Staff was friendly and very helpful. Room was ample and comfortable. The restaurant was good.
Difficult to accomodate date changes; we had to swirch rooms from one day to the next because reception could not change our reservation for two days to a single room for the duration.

Published on 17 Oct 2023

Brittany
young couple
9.0
Superb
Amazing stay wished the fireplace worked
Liked room and location
The fireplace in our room didnt work

Published on 05 Oct 2023

Krautkremer
family with young children
2.0
Very poor
Very poor
They never gave me any food vouchers and wrong room ended up having to rent 2 Rooms for more than their own website charged I'm very upset

Published on 03 Oct 2023

Elizabeth
young couple
5.0
Passable
Good but unnecessary hassle to get there.
Excellent breakfast and dinner menu. Great service in restaurant.
They dont answer the phone. Could not reach them from the airport to arrange for a shuttle pick up. Major problem.

Published on 02 Oct 2023

Rahul
young couple
10.0
Exceptional
Exceptional
Very clean Close to the Airport

Published on 26 Sep 2023

Cindy
family with young children
8.0
Very good
Very good
Was close to airport Had shuttle to airport Clean rooms
everything was great for what we needed

Published on 25 Sep 2023

Fred
family with young children
8.0
Very good
It was good.
Seeing the airport
Breakfast only covers two guests

Published on 29 Aug 2023

Bryan
family with young children
9.0
Superb
Easy in and out for airport.
Convenient to the airport and free shuttle.
Charge for parking.

Published on 18 Aug 2023

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