Grand Hotel Holiday Resort, Hersonissos

This property has been featured in "29 Crete All Inclusive Resorts ".

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bar

wifi

pool

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Superior Double Room

Max 2 Adults

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Elegantly furnished, this spacious room opens to a balcony with sea view. It offers air conditioning, a satellite TV and fridge.

Superior Triple Room

Max 3 Adults

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This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views.

Superior Family Room

Max 2 Adults

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Offering free toiletries, this family room includes a private bathroom with a bath and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 4 beds.

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All Facilities for Grand Hotel Holiday Resort

Category	Facilities
Activities	Live music/performance, Aerobics, Tennis equipment, Live sport events (broadcast), Tennis court, Billiards, Water park, Darts, Themed dinner nights, Table tennis, Bingo.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, parking, wifi.
Miscellaneous	Family rooms, Non-smoking rooms, Lift, Designated smoking area.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by stairs only, Emergency cord in bathroom, Entire unit located on ground floor.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Shower cap, Hairdryer, Shampoo, Sauna, Bath, Body soap, Conditioner, Toilet.
Room Amenities	Soundproofing, Cots, Tumble dryer, Air conditioning, Wardrobe or closet, Desk, Shallow end, Seating Area, Safety deposit box, Trash cans, Tile/marble floor, Pool towels, Non-feather pillow, Heating, Socket near the bed, Cleaning products.
Food & Drink	Wine/champagne, Refrigerator, Electric kettle, Restaurant, Kid-friendly buffet, Packed lunches, Special diet menus (on request), Kid meals, BBQ facilities, Outdoor furniture, Tea/Coffee maker.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm.
Cleaning services	Ironing service, Dry cleaning, Trouser press, Daily housekeeping, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Linen, Towels/sheets (extra fee), Lockers.
Media & Technology	Cable channels, TV, Mobile hotspot device, Satellite channels, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Games room, Chapel/shrine, Garden, Shared lounge/TV area.
Reception services	Concierge service, 24-hour front desk, Express check-in/check-out, Invoice provided, Tour desk, Luggage storage, Currency exchange.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Karaoke, Kids' club, Children's playground, Board games/puzzles, Entertainment staff, Babysitting/child services.
Pool and wellness	Hammam, Sun umbrellas, Steam room, Massage, Foot bath, Beauty Services, Light therapy, Spa/wellness packages, Manicure, Body scrub, Spa lounge/relaxation area, Waxing services, Hot tub/Jacuzzi, Make up services, Water slide, Fitness centre, Body treatments, Fitness, Facial treatments, Spa facilities, Pedicure, Spa and wellness centre, Sun loungers or beach chairs.
Transport	Car hire.
Outdoor & View	Pool view, Terrace, View, Sea view, Balcony, Garden view.
Shops	Minimarket on site.

Location & Nearby Places

5.4 Km from city center

Main Street

2 Nearby Attractions

Star Beach Hersonissos

1.5 km

Analipsi Beach

9.0 km

About This Property

Grand Hotel Holiday Resort rests 25 kilometres east of Heraklion International airport and 2.5 kilometres from Hersonissos on the north coast of the Mediterranean island of Crete.

Guest Ratings For This Property

8.0

Based on 88 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.0

Facilities

8.5

Guest Reviews

Krajmer

family with young children

1.0

Bad

Horrific service which is not worth your money.Do not search leisure here

Nothing.Actually this hotel ruined our holiday.They are far behind to provide good service. The price is not worth at all the service. They scan you and check you everywhere.You feel like in prison

Huge area,where you have to climb 10 min. btw your room and restaurant or lobby.If you are handicap or older we do not recommend to use this hotel. NO INTERNET!There was standard connection which was not working at all.You have to PAY 15/day for premium!I do not even remeber hotel in these days not providing this service Room was nightmare.Not working aircondition,ceiling in bathroom was falling down bcs of dropping watter from aircondition system.There was no one day we have claim something by reception.You have to asking for shower gels,toilets paper etc every time. Router was lighting above your beds so not possible to sleep. Food service HORROR and no worth the money at all.Dining/breakfast room huge and noisy. For each additional service you have to pay e.g. tennis court 15/h.Court was dreadful old shape. Do NOT consider this place for leisure and relax. At the end we go here only to sleep and take brekfast.Rest of the day we spend outside

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Published on 04 Nov 2023

Tjarco

solo traveller

8.0

Very good

Perfect location. Very friendly and helpfull english-speaking staff. Good and clean rooms. Nice live music and terrace. Easy and good car rental. Dimitri at the coffee counter.

The food is good, but not that much variation possible. WiFi sometimes good, sometimes not. The gym definitely not good; too small; too old equipment.

Published on 29 Oct 2023

Derek

family with young children

10.0

Exceptional

Breakfast and all meals on the all inclusive were excellent. For a buffet, there was lots of choice, food was hot, varied, salads were excellent and there is table service for wine and beer included in the A.I. There are two al a carte restaurants that you can eat at and again the standard is excellent. Fun pool bar is excellent also, you can order food there that is freshly made in a beautiful setting, the water slides are fantastic and the bar beside the main pool serves lovely drinks overlooking the sea. In fact, the hotel provides fantastic views of both the mountains and sea. The hotel is set on a steep hillside, but there are little shuttles every minute or two which takes you anywhere you need to get to, and there is a free shuttle to the beach which takes about two minutes

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WiFi isnt very effective, but you can buy premium wife for 3 euro a day for 2 devices. Nothing not to like, we have already booked for next year.

Published on 22 Sep 2023

Sze

family with young children

10.0

Exceptional

Super holiday....

The staff, super friendly especially the new generation. They know how to communicate and socialize with customers. The lifeguards r heroes there. They keep the slides safe for everybody so everyone can enjoy. They are lifeguards and not babysitters. Sorry it's just something I want to let the people know who are going there in the future. It's already very hard and difficult for them to keep the place safe so no accidents can happen. So please parents watch your children and to the grown up ones please respect the rules so everybody can have fun... Big and small kids and adults. The rooms and the hotel r kept clean by the lovely ladies. I really admire them everyday how they walk those hills and with their cleaning trolley.

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Some of the old generation of waiters. They r still living in the past and hold on on their old habbits. They only know how to command the hard workers and when there r problems or things to do they try to avoid or deny it. It's time to get an update and get more energetic new staff. The food is tasty and flavorful, just pitty that the chef doesn't work with his heart and mess up the end result. So painful to see the yummy food getting tortured. To produce nice food you need to put your heart and passion in it. And something we have to mention is ofcourse the steep hills. There you really need to find a better solution for it. That's a point you really need to invest in that will make your customers more happy and absolutely wanting to come again. Because it's really something that can make the customers not coming again. The car is a good temporary solution but still its something to think about.

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Published on 24 Jul 2022

Tamas

family with young children

8.0

Very good

Expensive but enjoyable stay in isolation.

The structure of thehotel was very nice. From the moment we arrived the staff in general had been very kind with us. There was a nice variety of food and good service overall (in terms of cleaning and animators). The attached slide park was great fun and the large pool is good also, although sometimes crowded. Some of the evening programs were very nice (e.g. magic show, quiz). There was a frequent minivan shuttle service to a nearby beach, which we did not try.

The service (i.e. not the food) in the all-inclusive buffet-style restaurant could be much improved (we did not try the a-la-carte one), it did not reflect a 4 stars hotel. The waiters seemed to be very inexperienced in terms of handing out utensils, collecting plates, placing used water bottles from one table to another, etc. The whole system in the restaurant was a bit weird. The service menu in the bars was very limited and conservative: all cocktails were from pre-mixed bottles, so you could not ask for alcohol-free versions. The only four alcohol-free cocktails tasted very artificial from sugary concentrates instead of fresh juices, which was typical for all juices served even for meals. The animator team was doing their best, however the evening programs were not always that entertaining (e.g. karaoke). The game room was very disappointing. The two pool tables and air hockey table didnt work, the table tennis table was in a very bad shape. There was not much else in the game room. The gym was also very disappointing. One of the two treadmills did not work, the number of equipment was very small, and missing some essentials (such as dumbbells or cable machines). The hotel is located next to a busy road, making it rather isolated if you are on foot.

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Published on 19 Jul 2022

Bshara

family with young children

1.0

Bad

it was the worst holiday

nothing

we have 4 nights 2 adults and 3 children 15/14/13 we paid 1800 for 4 nights bed and breakfast!!!! too much for hotel like this !!! far from the see bad stuff bad reception very bad Wi-Fi very bad rooms its not 4 stars , its looks like 2 stars ants in the rooms every day!!!! they do not react to our needs at all !!!!! dining room very noisy!!! no quality food

Published on 12 Jul 2022

Alexandria

solo traveller

7.0

Good

Overall my stay was good but there are some improvements which are needed.

The room was lovely, modern spacious and clean; it was cleaned on a daily basis. There is a good choice of different pools which are all clean. The best part of the hotel is the slides; they were very fun. The food was excellent and there was always a great variety of food everyday; always something different. Most of the staff were really friendly; George was the best waiter. When you arrive at the hotel there is someone who takes your luggage to your room and there is transfers which take you around the complex as its very large.

The Wi-Fi is awful - I turned mine off and used my data roaming as it was that bad. You have to rent pool towels; think this should be something which should be given to guests for free. The gym was tiny and barely had any equipment - they need dumbbells at the very least. It was impossible to get a sun-bed around the main pool as people would put their towels down from silly oclock in the morning. The all inclusive stops at 10.30pm so you have to pay for your drinks after that time and the cocktails need improvement. You do not get free bottles of water during the day and the fridge in the hotel room is not replenished. You can only get bottles of water during lunch or dinner in the buffet.

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Published on 09 Jul 2022

Olga

family with young children

9.0

Superb

Relax stay chasing the summer :)

We loved the pools, tried 2 from 3. Although we couldn't use them a lot as they're not heated, and we stayed there begining of October. The room cleaning was good and regular (every day). Overall, the hotel takes the sanitary protocol seriously. There was even a doctor coming every morning that could take your PCR or mesure your blood pressure. There are 2 beaches in a walking distance, however it'll take you at least 15-20 min to get there. To the one in the village you can get by the hotel free shuttle. Nice territory and the view from the upper part of the hotel. The food in the main restaurant was nothing special but good, we always could find smth to eat. The Greek restaurant of the hotel serves tasty food with nice presentation. There is a small shop in the hotel + 2 other ones near by with the essential things + a bit of souvenirs. Enough if you want to make a sandwich, buy yogurs, wine or some last minute souvenirs. As it's normal for these kind of shops, they're a bit pricy. There is a bus stop just by the hotel entrance if you want explore the island. Special thanks to the reservation team of the hotel ! :)

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There is no map anywhere. I suppose that before they gave it to you during the check-in. But now because of the covid, they put useful info to their app (and it's good), but they forgot to put the map... And the hotel is big, has many facilities, some activities in different places. So, you're obliged to ask these kind of questions on the reception. The receptionists seemed a bit lost sometimes (language?), but helpful, so, we managed to get all info needed. The hotel is a bit far away from the beach but we knew this when we booked the hotel. There was no need for us to go to the animation, we heard everything in the room :)), while we were not next to the main pool but on the next line from it. However, from the point of view of the mobility it's very good position, and still you hear less comparing with the rooms just near the pool. The desserts in the main restaurant. Most of them were not good as per our taste. The hotel has rooms quite high on the hill. Was not an issue for us, and there is a hotel shuttle that can get you there. But can be a pb for somebody, so mentioning it here.

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Published on 09 Jan 2022

Bjorn

family with young children

5.0

Passable

For the price it was fine. The room was big and clean, but absolutely no atmosphere. Not a plant or anything else for cozyness. The hotel was like that. Its fine and ok and clean, but no atmosphere. Guess the price reflects that. The pool was great. The waterpark was great for the kids.

Big buffet of food, but the quality was not good. Cheap ingredients. Made to fill up the stomach, not for pleasure. The use of plastic was painful to see. Everywhere use of plastic to be thrown out after 1 time use. Seriously a waste and not the right signal in these times. No atmosphere anywhere at the hotel.

Published on 29 Oct 2021

Shaun

family with young children

8.0

Very good

R & R

Spacious grounds, numerous points for food and drink, we were all inclusive. Three pools and a slide park to choose from. There was a transfer vehicle available to take you up the hill as the hotel is spaced out over a fairly steep hillside. The accommodations are only three stores and the blocks are spaced out so you dont feel closed in. The hotel manages its COVID regulations well with plenty of cleaning especially out door areas.

Nothing really apart from some of the steps if you are getting on in years.

Published on 24 Oct 2021