Fairmont Austin Gold Experience, Austin

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Category	Facilities
Activities	Happy hour, Live music/performance, Cycling, Live sport events (broadcast).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Pet basket, Allergy-free room, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Heating, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key access, Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered.
Reception services	Concierge service, Invoice provided, Valet parking, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
General	Private parking, Pets allowed, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Board games/puzzles.
Pool and wellness	Hammam, Sun umbrellas, Hot tub/Jacuzzi, Steam room, Swimming pool, Solarium, Massage, Swimming Pool, Fitness centre, Beauty Services, Pool with view, Spa/wellness packages, Hot spring bath, Fitness, Spa facilities, Outdoor pool, Pool bar, Personal trainer, Spa and wellness centre, Spa lounge/relaxation area, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Accessible parking, Bicycle rental, Parking garage.
Outdoor & View	Terrace.
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

8.8

Based on 79 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.4

Value For Money

8.4

Facilities

9.0

Reviewers Mention About Fairmont Austin Gold Experience

Review 1: Great hotel with superb customer service, exquisite rooms, and bars. Food is overpriced with limited menu options. Parking is expensive. Overall, a wonderful hotel for a getaway or celebrat (Read More)ion. Review 2: Family had a great stay with excellent service. Gold floor lounge service was exceptional. Beautifully decorated during the holidays. Fantastic pool area. Perfect for a staycation or visit to the city. Review 3: Beautiful rooms and lobby, but pillows are too soft. Room attendant and other facilities provided great service. Limited seating in the main lobby. Good location for visiting nearby restaurants. Review 4: Staff is sweet and rooms are beautiful and cozy. Best pedicure experience with Ni Saretta. Amazing views and convenient downtown location. Best workout room. Would prefer a mini fridge. Review 5: Memorable stay with flexible parking options. Exceptional service and prompt response to issues. Excellent room service and bakery. Relaxing rooftop area with stunning views. Great experience overall.

Guest Reviews

Melinda

young couple

10.0

Exceptional

The best hotel stay that I have ever had!

I could not recommend the Fairmont with any more enthusiasm! If I could rate it an eleven or twelve I would! The hotel was absolutely beautiful. Every detail was attended to. The staff were friendly and always more than willing to help. The Gold level provided access to a private 35th floor longe with a wonderful breakfast, afternoon snack, canape and dessert. The view of Austin from the lounge was spectacular! Access to the heated rooftop pool was from the 7th floor. It was comfortable and relaxing even in though the air was cool during our visit. We borrowed the complimentary bikes and used the extensive trail system to explore the city daily.

(Read More)

Nothing. They thought of everything and the training of the staff was impeccable.

Published on 07 Dec 2023

Chris

young couple

10.0

Exceptional

Great hotel, location, service from staff and value for looney

Published on 22 Nov 2023

William

young couple

7.0

Good

If you are a tourist stay somewhere else.

Decent convention hotel.

Not the best location unless you were going to the convention. Valet parking is often a mess. Their club lounge was variable. We found that our suite was large but not particularly well decorated. Bathroom was small and the adjacent powder room had no counter space or towels. We would stay somewhere else next time. Elevators close too fast.

Published on 21 Nov 2023

Francis

family with young children

7.0

Good

Great Hotel, great location, food could be better.

Gold experience = the breakfast in the high floor was amazing - as good as it gets. Rooms were great and very comfortable, bathrooms too. Overall service was very good. Pretty hotel and comfortable.

Food in general (not including breakfast) not so great. Restaurant ground floor a bit decadent, menu not so great, food alternatives and quaility poor. The view from the rooms were to a construction site.

Published on 17 Oct 2023

Margaret

with friends

10.0

Exceptional

Enjoyed the location views and all the amenities offered

Loved the convenience of the gold level amenities as time was limited and could grab a drink or breakfast before heading out the door

Published on 11 Oct 2023

Carol

family with young children

9.0

Superb

Hotel was beautiful. Gold package is excellent as it offers a vip lounge area which was a lovely addition. Staff were extremely friendly and helpful. Really enjoyed our 3 night stay here.

Had a slight hiccup on the first night where the air conditioning had been down in the hotel all day and our room was unbearably hot, however the hotel moved us to another room and everything was great ftom there on.

Published on 18 Sep 2023

Russel

young couple

7.0

Good

Nice food

Cost/ value

Published on 17 Sep 2023

Samuel

young couple

10.0

Exceptional

A great romantic getaway at a beautiful hotel.

The woman upstairs at the gold lounge was super nice when she greeted us and got us a free dessert. The room was beautiful and had a great view of downtown.

I don't think there was anything I didn't like.

Published on 09 Aug 2023