DoubleTree by Hilton Phoenix North, Phoenix

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Category	Facilities
Activities	Happy hour, Golf course (within 3 km), Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Room Amenities	Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Outdoor furniture, Restaurant, Bar.
Safety & security	24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Outdoor fireplace, Picnic area, Sun terrace, Shared lounge/TV area, Garden.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fitness.
Transport	Accessible parking, Parking garage.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

7.8

Based on 413 Reviews

100% verified reviews

Comfort

8.3

Cleanliness

8.2

Value For Money

7.6

Facilities

8.0

Reviewers Mention About DoubleTree by Hilton Phoenix North

One reviewer mentioned that the hotel is in fairly good shape but the rooms could use a makeover, and mentioned the lack of towel holders in the bathrooms. They also commented on the superb service f (Read More)rom the hotel staff but mentioned issues with noise outside their room. The other reviewer had a great experience, praising the friendly customer service, clean room, comfortable bed, and the option for a late check out. They would definitely stay again.

Guest Reviews

Jody

young couple

6.0

Pleasant

Didn't ear breakfast

Published on 30 Dec 2023

Lisa

young couple

5.0

Passable

Staff was great

Old and needs updating. Old building smells and dingey rooms.

Published on 17 Dec 2023

Anonymous

family with young children

8.0

Very good

The person checking us in was nice.

The property needs an upgrade. The security guard was a bit creepy.

Published on 13 Dec 2023

Anonymous

family with young children

5.0

Passable

Meh

That we got a room when booking.com didnt update the information so when we went they didnt have a room reserved so we lucked out getting a room

The shower was clogged

Published on 19 Nov 2023

Jobe

young couple

8.0

Very good

See above re: what I liked.........

Excellent breakfast; good staff; it is possibly the quietest room of any-----no con stand running of AC or heating......someone did a good job of designing the rooms so nice and quiet.

The rooms are getting older and could use some refurbishing......

Published on 18 Nov 2023

Anthony

young couple

8.0

Very good

Way too expensive. 3 nights $900. Thats crazy. Id go somewhere else

Published on 13 Nov 2023

Jason

review category business travellers

4.0

Disappointing

A conveniently located but dated hotel with a cockroach as a roommate

Good location not far from the city centre Good range of restaurants in the surrounding area Staff were friendly staff and very helpful Ample parking Decent options at breakfast

Had a live cockroach in my room, had to move rooms at a 11PM Dated hotel, rooms were old and a little dirty Facilities were lacking, dated and again a little dirty. Half the ice machines were out of commission Expensive for what you get Hotel seemed very understaffed

Published on 12 Nov 2023

Cheryl

group

8.0

Very good

The pancakes had a weird taste and texture, was under cooked as well

Published on 06 Nov 2023

Michael

family with young children

4.0

Disappointing

I would not stay at this hotel again unless you update and clean

Friendly staff

Dirty a/c vents, old nasty carpet. Staff reset fire alarm panel without checking the reason. They said it was from smell of smoke from another building

Published on 31 Oct 2023

Rajive

review category business travellers

6.0

Pleasant

Love the reception. Manoj was very helpful and made it very pleasant.

Furniture was old and not up to standard. Toilet and bed was good. Breakfast was very much below standard. However, I cant remember how much was paid thus if it was free I cant complain. Usually a good breakfast with Scrambled egg, sausages, baked beans, boiled veggies would have been reasonable.

Breakfast, furniture. Lack of plug points to plug laptop, phone. iPad at the same time.

Published on 29 Oct 2023