Chateau on the Lake Resort Spa and Convention Center, Branson

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All Facilities for Chateau on the Lake Resort Spa and Convention Center

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Tennis equipment, Tennis court, Movie nights, Canoeing, Golf course (within 3 km), Fishing, Hiking.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Visual aids: Braille, Facilities for disabled guests, Allergy-free room, Higher level toilet, Lower bathroom sink, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Heated pool, Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Vending machine (drinks), Restaurant, Vending machine (snacks), Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, Fire extinguishers, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Laundry, Dry cleaning.
Services & Extras	Key access, Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Invoice provided, Valet parking, ATM/cash machine on site, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Pets allowed, Parking, Parking on site.
Entertainment and family services	Kids' outdoor play equipment, Children's playground, Indoor play area, Board games/puzzles, Kids' club.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Steam room, Swimming pool, Foot massage, Hair cut, Make up services, Massage, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Pool with view, Indoor pool (all year), Fence around pool, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Manicure, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Spa lounge/relaxation area, Waxing services, Indoor pool, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Outdoor pool (seasonal), Hair treatments.
Transport	Accessible parking, Parking garage, Electric vehicle charging station.
Outdoor & View	Terrace.
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

8.3

Based on 1010 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

7.8

Facilities

8.5

Reviewers Mention About Chateau on the Lake Resort Spa and Convention Center

The Chateau on the Lake Resort Spa and Convention Center offers beautiful views and a great atmosphere during the holiday season. The amenities, such as the movie theater and sweet shop, are enjoyabl (Read More)e for guests. The rooms are comfortable but could use some updates, particularly in the bathroom. The staff is friendly and the lobby is stunning. Overall, it is a highly recommended resort with attentive staff and a range of activities to keep guests entertained.

Guest Reviews

Sandra

young couple

8.0

Very good

Nice place. Would probably stay there again.

No breakfast offered. The Christmas decorations were beautiful. The checkin person at the front desk was very friendly.

Too long of wait for service in the bar. Waitress seemed indignant that the cocktail I ordered did not meet my expectations. Not really enough food options and seemed a little overpriced, as were the cocktails.

Published on 04 Jan 2024

Charlotte

young couple

10.0

Exceptional

Awesome.

It was our 48 th wedding anniversary. We were given complimentary dessert at dinner and in our room.

Cafe food . Chicken parm was impossible to chew.

Published on 01 Jan 2024

The

young couple

7.0

Good

Ok stay, not sure if I'd stay there again through due to extremely high pet fee and parking fee.

location on hill overlooking lake, pet friendly

The pet fee was too expensive. Had to pay an extra $100 because 'conveniently' our pet room on the 3rd floor was not ready so that was $250 for a pet fee instead of an already high $150 fee. We drove all the way from Texas and tried to check in a early and instead of $50 early check in fee, we got another $100 added to our pet non-refundable fee and had to go to another floor or wait a couple of hours in the car until the room was ready. Who wants to do that after a long drive, especially with a pet? Not really buying that there was no rooms on the 3rd floor ready nor was I happy with the extra $100 pet fee for a total of $250 also charging $10 a day for parking in the open lot (or $15 in the parking garage) is not what I'm looking for when staying somewhere. Parking should be included. It is not like there were any activities going on to charge the fee to guests nor was there any other properties around for overflow and it is not a convention center. I asked for a luggage cart but was told the bell hops have to do it and stay with it and felt like it was forced on us then had to tip when we could have handled it ourselves. Walls are thin as well and no microwave in the room. Not sure we'll stay here again because spending an extra $300 for our stay, I can find some place cheaper on the pet fee and no parking fee. I do not mind paying a pet fee, but that was extreme. There's nice hotels closer to Downtown Branson that I'd look into next time or rent a cabin/chalet.

(Read More)

Published on 31 Dec 2023

Pamela

group

6.0

Pleasant

There are better places to stay that cost less.

The location to which we needed for our trip. Bartender was excellent drinks were very good.

The room and hallways where not as clean as they should have been. Expected much better. Dust and carpets need alot of attention

Published on 30 Dec 2023

Amanda

family with young children

10.0

Exceptional

Great stay

We loved everything about it.

The only problem was the ice machine was broken on our floor. No microwave on property.

Published on 30 Dec 2023

Angie

young couple

7.0

Good

Once was enough

The common area was very nice. The staff was friendly.

The room wasn't very clean. I was looking forward to a bath, but the floor was stained. The sheets were worn. Parking was extra.

Published on 28 Dec 2023

Gary

young couple

10.0

Exceptional

Bed was very comfortable. Breakfast was fantastic. Front desk was kind and brought utensils we needed for takeout desserts we brought back to our room.

Hot water in shower took at least 6 minutes to warm up. Water pressure in sink faucet was so low made it difficult to shave or my wife to remove makeup. Called front desk to inquire on ice availability. Was told machine was on our floor. Went to get ice but machine had an Out of Order sign. Seems like front desk should have known that.

Published on 26 Dec 2023

Racheal

young couple

10.0

Exceptional

Magical!!

It was gorgeous and decked out for Christmas. It was the most magical place weve ever stayed!!!

The restaurant was extremely expensive, although the food was great!

Published on 25 Dec 2023

Jordan

family with young children

6.0

Pleasant

Was decent and safe and had a great view but would probably stay elsewhere next time.

Very Spacious room, beautiful view and pretty property in general. It was pretty quiet, like you couldnt hear anyone between the walls or up and down the halls all the time. Gingerbread village in atrium was also really cool. There was a decent playground for the kids and a Keurig in the room, plenty of parking available, didnt get a chance to try the pool or gym but it looked nice.

Outdated furnishings in room, not very clean, some rude staff. My husband was told he couldnt use a luggage cart unless we paid for the valet/bellhop and they were very rude about it so we had to carry everything to our room in multiple trips. Took Forever to get hot water to come out of the shower faucet and the shower was dirty to begin with, I had to clean it before I could bathe my kids. No breakfast and had to pay extra for parking.

Published on 24 Dec 2023