Sikkim Holidays

(06 Dec, 2023)

Hello Guest Thank you so much for your valuable feedback. We the Sikkim-Holidays Team would like to apologize for the inconvenience and hectic journey you had to face during your trip. We have gone though all the trail mails, receipt and the records of your travel plan and it clearly shows we have given you so much relaxation and ease travel plan in terms of: 1) Provided our standard luxury vehicle (Innova & Xylo) replacing the Tempo Traveler which was desired by you. 2)Payment policy is already mentioned in the travel itinerary but you have violated the company terms and policy. 3)We value each and every guests and in a similar way we dealt with you but you had a trust issues from the Day1 because you cross checked our Hotel properties and tried to extract internal information but they denied you. 4)As per our company policy once the guest confirms the travel plan it is our duty to undertake each and every part be it Vehicles, Drivers, Payments, Hotels reservation, Food etc. which we gave the best from our side and that is why you did not face any issues from the Hotels, vehicles, food, Sightseeing except the payment issues which was due from your side. 5)The recent natural calamity occurred in Sikkim and the closure of North Sikkim (Lachen & Lachung) led to restriction for tourist entering to some parts of Sikkim and so we were also not getting any notifications from the tourism department for resume of routes. So, despite this we tried our best to customize the plan and gave you relaxation to amend the booking. In this regard we have refunded you the 40% of the total costing of package without any cancellation and charges of fee one day prior to your trip. NOTE: Which is against company policy. 6)As you have publicly mentioned your communication with our Police department (SI) and the conclusion came to the point that you were denying to make the due payment to the hotel in Kalimpong which at last was paid by you in advise of our Officer (SI). NOTE: Which is against company policy. 7)Due to your installment payment structure there was an involvement of our drivers and us which led to miscommunication. Your review clearly shows that you had an irrelevant communications with our drivers against us during your trips. NOTE: Which is against company policy. We the Sikkim-Holidays Team, proudly would like to confront that we have provided the best services from our side from Day 1 to Day 9 and that is why you did not face any issues except your payment structure and the customized plan desired by you despite an awareness we had given to you incase you face any hectic or inconvenient during your trips. Once again we value our customers and the their feedbacks. Thank you.