TownePlace Suites by Marriott Grand Rapids Airport Southeast, Grand Rapids

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All Facilities for TownePlace Suites by Marriott Grand Rapids Airport Southeast

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Outdoor furniture, Room service.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Outdoor fireplace.
Reception services	24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Board games/puzzles.
Transport	Shuttle service, Airport shuttle, Airport pick up, Shuttle service (free), Airport shuttle (free), Airport drop off.
Pool and wellness	Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year), Fitness.
Shops	Minimarket on site.

Guest Ratings For This Property

8.6

Based on 205 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.0

Value For Money

8.6

Facilities

8.9

Reviewers Mention About TownePlace Suites by Marriott Grand Rapids Airport Southeast

The staff at TownePlace Suites by Marriott Grand Rapids Airport Southeast is praised for being friendly and helpful, with the shuttle driver receiving special mention. The cleanliness of the hotel ha (Read More)s improved over previous stays, although there are still some issues with elevator buttons and the stairwell floor. The location is quiet, but not close to restaurants. Some guests noted room quality issues and hardware issues that need attention. Despite these issues, many guests still enjoyed their stay and praised the customer service provided by the staff.

Guest Reviews

Lucas

solo traveller

10.0

Exceptional

I enjoyed my staycation.

The exercise room, and the room was nice and relaxing. The general manager was nice and accommodating to my needs. The continental breakfast was hot and the area was clean.

The pool water was slightly cold.

Published on 02 Jan 2024

Anonymous

family with young children

10.0

Exceptional

Definitely will stay again

Very clean, rooms spacious, beds comfortable. Nice continental breakfast.

Controlling the heat in the room. Either to hot or to cold.

Published on 19 Dec 2023

Kimberly

solo traveller

8.0

Very good

Staff was friendly and polite and helpful. Breakfast was also good.

N/A

Published on 04 Dec 2023

Rebecca

young couple

8.0

Very good

Everything was good for a short stay.

Breakfast was good, clean and check in was easy. Modern feel and layout was good. The staff was helpful and courteous. I liked the snack area. This requirement of how many words the review needs to be is very annoying!

The pool area had no hot tub and the room was small and very loud because the sound bounces off the walls. No towels were available either at the pool. The room was modern but not functional. The bed was too hard.

Published on 02 Dec 2023

Joy

review category business travellers

7.0

Good

Nice rooms but hard bed probably would not stay there again because of the very uncomfortable bed.

I liked the location and the cleanliness of the place.

The bed was very hard. Scary signs all over about locking your vehicle and the hotel is not responsible for theft or damage. Made me wonder about the neighborhood.

Published on 18 Nov 2023

Candace

young couple

9.0

Superb

The staff was so friendly. We enjoyed the variety at breakfast. Really appreciated the complimentary water.

Published on 13 Nov 2023

Ali

young couple

10.0

Exceptional

I came down to Grand Rapids from Traverse City for my State Real Estate Exam and stayed here because it was close to whe

The nicest hotel I have stayed at! Loved the rooms, and the bathrooms. Really like the swivel tv also.

Nothing! I loved it

Published on 01 Nov 2023

Btian

family with young children

7.0

Good

Location, breakfast

Very noisy when other patrons checked in.

Published on 09 Oct 2023

Trisha

young couple

8.0

Very good

Good over all but didnt understand the function of lights in the room. You need to make it clear just how everything wo

Staff was great. Breakfast was good. Facilities clean and comfortable.

The whole lighting system in our room didnt function well. Bathroom lights kept going on and off. You were supposed to put a key in a slot and that would help the room to function. Never did understand how it worked. Very frustrating.

Published on 02 Oct 2023