SpringHill Suites Louisville Downtown, Louisville

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Wine/champagne, Snack bar, Outdoor furniture.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Laundry.
Services & Extras	Key card access.
Common areas	Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year), Fitness.
Transport	Bicycle rental, Parking garage.
Shops	Minimarket on site.

Guest Ratings For This Property

8.1

Based on 864 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.5

Value For Money

8.1

Facilities

8.3

Reviewers Mention About SpringHill Suites Louisville Downtown

The SpringHill Suites Louisville Downtown offers a enjoyable stay with spacious rooms for families. The room was clean and well-maintained, although the separated toilette and shower with glass doors (Read More) could allow light to disturb sleep. The TV was small due to the layout of the bathroom. The lobby staff, particularly Dakota, were friendly and helpful. Breakfast was decent, but the location around the hotel at night was considered unsafe.

Guest Reviews

Dee

group

10.0

Exceptional

Clean, convenient, nice staff.

Published on 04 Jan 2024

Mindy

family with young children

8.0

Very good

It was a great night despite a few cleanliness issues.

Breakfast was fantastic! Loved the oatmeal bar! Room was spacious and comfortable.

Our room had a very dirty wall by the door that grossed me out.

Published on 02 Jan 2024

Anonymous

family with young children

10.0

Exceptional

Visiting for personal family reasons, and this is a great place to stay while in town

Breakfast, size of room and staff friendliness

N/A

Published on 20 Dec 2023

Anonymous

group

10.0

Exceptional

Nice place, good breakfast and very clean!

Nice rooms, very clean!

Pay for parking $19 a night, our original total with tax was supposed to be $321.21 ended up being $370

Published on 18 Dec 2023

Amanda

family with young children

10.0

Exceptional

I would stay here again.

Everything! It was a very pleasant stay, the room was HUGE & extremely comfortable for my children & I. Staff was very friendly and helpful. Breakfast was good. Everything was clean. Just everything was really nice.

Everything was really nice.

Published on 17 Dec 2023

Donald

solo traveller

9.0

Superb

Location was perfect to get to Yum Center and Slugger Field.

$19 to park

Published on 13 Dec 2023

Vale

group

8.0

Very good

Great location, clean and safe. Good value. Needs some updating and maintenance.

Great location, very walkable to everything downtown including restaurants and other attractions. Clean and in good condition.

Breakfast was often out of food and was not as good as other Spring Hill suites I have stayed at. A few times we called the front desk and no one answered. The biggest frustration was that I had called ahead of time to use the breakfast area for our group to have a take out dinner and was told that was no problem and to check in with the front counter when I got there. When I went to check with the front desk when I arrived they told me it would be a $150 fee and I couldnt use the space. Our same group but larger had done this same thing 2 weeks previously in Idaho without issue.

Published on 12 Dec 2023