Sonesta Select Philadelphia Airport

I reserved a regular room over 5 months ago and decided to upgrade it to a suite a little over a month ago- with confirmation and accepted late check out request. -Suite (living room with a pull out couch/bed, a separate bedroom with 2 queen beds and a nice bathroom/shower area as shown in pictures). i came from out of state, when arriving to check in, i was told they gave my room away/my room is not available. The only rooms available were a one bed suite without the pullout couch (which i cannot fit 4 people on one bed) or a standard 2 bed- room. As stated i am from out of state, so had no choice but to settle for the regular two bed- room. As i got to my room, the floor looked dirty/not swept, tables were not wiped off and pillows were extremely dusty, but what really upset me is when my friend went to go get ice and lifted the lid to collect the ice from the machine and there was someones nasty fake eye lash just stuck on it.. on the inside too which if not seen could have fallen into the ice bin and couldve been consumed, that is absolutely disgusting. I dont usually complain because i do understand there are mixups sometimes. Also Id rather just clean things up myself because it takes less time then getting someone to come and do it but after already being told i cannot have the room that i reserved months prior i can easily say i will not ever be going back there or ever recommending that hotel to anyone As i settle in, I go to check my bank account and see that I got charged for the price of the Suite but i had gotten placed into a standard room (2 queen beds), 1 bathroom hotel room, so why was i charged for the other room? Since there was a mess up with my room, the woman i spoke with said that when i checked out, i can get reimbursed 50% due to my room not being available and having to downgrade and also that my late check out fee will be waived.

This was my first time at the Sonesta Select Hotel. In fact, the hotel's name was all new to me. Guided by the reviews on booking.com, the great photos of the property and of course the price, I was happy to make an online reservation. I am so pleased I selected this hotel. The property was clean and inviting. The room decor was simple elegant with modern furnishing and amenities such as an ironing board and a good working iron. The staff was excellent. Two thumbs up for the front desk team. I arrived on property approximately 2 hours before check in time and a vacant room was quickly identified and I was allowed to access same early at no extra charge. The hotel's Airport Shuttle was a big plus. As it was my first time in Philadelphia, moreso as a transit passenger, I was more than happy to be picked up promptly by way of a simple call to alert the hotel of my arrival. The Shuttle Driver was very professional and knowledgeable and by way of his quick online intervention on check-out morning, I was able to confirm the correct departure terminal. I was only looking for an affordable place to crash for the night until my next flight but I got a whole lot more..an excellent room at a great price and A-grade hospitality (which included room deliveries). The only missing peice from this fabulous experience was breakfast. You guys should consider adding Continental Breakfast to the package and open the Resturant earlier in the afternoon. Since check-in time is 4:00pm and guests may arrive early and hungry, like myself, the restaurant would be the ideal place to pass the time if room is not ready. Many thanks for the warm hospitality Sonesta. much appreciated. Regards.