I reserved a regular room over 5 months ago and decided to upgrade it to a suite a little over a month ago- with confirmation and accepted late check out request. -Suite (living room with a pull out couch/bed, a separate bedroom with 2 queen beds and a nice bathroom/shower area as shown in pictures). i came from out of state, when arriving to check in, i was told they gave my room away/my room is not available. The only rooms available were a one bed suite without the pullout couch (which i cannot fit 4 people on one bed) or a standard 2 bed- room. As stated i am from out of state, so had no choice but to settle for the regular two bed- room. As i got to my room, the floor looked dirty/not swept, tables were not wiped off and pillows were extremely dusty, but what really upset me is when my friend went to go get ice and lifted the lid to collect the ice from the machine and there was someones nasty fake eye lash just stuck on it.. on the inside too which if not seen could have fallen into the ice bin and couldve been consumed, that is absolutely disgusting. I dont usually complain because i do understand there are mixups sometimes. Also Id rather just clean things up myself because it takes less time then getting someone to come and do it but after already being told i cannot have the room that i reserved months prior i can easily say i will not ever be going back there or ever recommending that hotel to anyone As i settle in, I go to check my bank account and see that I got charged for the price of the Suite but i had gotten placed into a standard room (2 queen beds), 1 bathroom hotel room, so why was i charged for the other room? Since there was a mess up with my room, the woman i spoke with said that when i checked out, i can get reimbursed 50% due to my room not being available and having to downgrade and also that my late check out fee will be waived.
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